E-Commerce Data Capturer - Industrial Technology at Rubicon Energy & Automation

Job Description

In this role, you will be responsible for processing payments, allocating funds to orders, coordinating stock orders, and ensuring smooth order fulfilment.

The ideal candidate should have strong analytical skills, excellent communication abilities, and a customer-centric approach.

Roles and Responsibilities

• Process payments received via various channels, including PayGate.
• Allocate payments accurately to the respective orders.
• Conduct regular checks to reconcile payments and resolve discrepancies.
• Proactively follow up on open orders for collection, delivery, or courier.
• Coordinate with teams to request stock orders for new sales orders as well as back orders.
• Monitor and follow up on open stock orders for timely fulfilment.
• Resolve queries related to stock orders promptly.
• Allocate stock to sales orders accurately and replenish any incorrect allocations.
• Liaise with courier services to arrange shipments and resolve related queries.

Requirements

• Matric/NQF 4 equivalent required (relevant Tertiary qualification an advantage)
• 2+ years experience in e-commerce payment processing or order coordination.
• Proficiency in using e-commerce platforms and payment gateways.
• Experience within the Renewables Solar industry highly advantageous
• Proficiency in MS Office Suite and other relevant software applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines.
• Customer-centric mindset.
• Knowledge of inventory management systems and order fulfilment processes.