E-Commerce Manager (Cape Town) at Smollan

Description
Role Overview:

• The E-commerce Account Manager is responsible for engaging and onboarding vendors per the client-provided target list. This role includes lead qualification, setting up vendor meetings, conducting onboarding presentations, and managing the contract finalization process.

Key Responsibilities & Deliverables:

Vendor Engagement & Onboarding

• Conduct Lead Qualification & Chase, ensuring target vendors are engaged​
• Schedule and conduct introduction meetings, using Amazon-provided pitch decks​
• Own vendor relationships until contract finalization, ensuring smooth onboarding​
• Send the onboarding pack (PowerPoint, T&Cs, PHP catalog template) to vendors.

Contract Management & KPI Execution

• Guide vendors through contract signing and listing information submission.
• Identify vendors who may struggle with compliance and provide necessary guidance.
• Ensure accurate tracking of vendor onboarding metrics, reporting progress to leadership.

Performance Reporting & Compliance

• Maintain accurate vendor onboarding status records.
• Ensure daily KPI tracking is up to date​
• Use standardized checklists before escalating any issues​
• Expedite completion of PHP catalog templates and share them with Amazon VM.

Skills & Competencies Required:

• Sales & Negotiation Skills – Ability to close vendor agreements successfully.
• Presentation & Communication – Comfortably conduct onboarding meetings and negotiations.
• Data Tracking & Reporting – Strong ability to track onboarding progress and update KPI dashboards​
• Problem Solving – Ability to identify onboarding issues and escalate when necessary.

Requirements

Minimum Qualifications & Experience:

• Education: Matric + Diploma/Degree in Business or related field preferred.
• Experience: Minimum 3+ years in B2B sales, vendor onboarding, or e-commerce.
• Technical Skills: CRM, PowerPoint, Google Sheets (for tracking).
• Other Requirements: Own reliable vehicle and valid driver’s license.