E-commerce Returns Administrator at OneDayOnly.co.za

About you

You have a passion for working with people. You like being hands-on and enjoy being the glue that holds things together. You have excellent administration, communication, and problem-solving skills. You are comfortable in a warehouse setting and thrive in a busy environment.

Responsibilities include:

•  Being able to record data in all forms for customer returns, RTS’s, supplier returns, courier claims, and parcels without data must be captured in the correct procedure.
•  Be accountable for all supplier returns to be returned for credit or a replacement by liaising with Supplier Liaison, originating from customer returns, with the correct procedure.
•  Updating and maintaining the Courier Claims Sheet and other applicable sheets relating to your department.
•  Directly assisting your manager in all needs required.
•  Answering all e-mail and Asana queries relating to Dispatch Queries, Incorrect Items, Missing Items, and Supplier Queries.
•  Communicating with relevant C/S Agents in CPT to reach applicable solutions.
•  Having a brief understanding of the OHSA.
•  Maintaining good working relationships with your manager and your peers.
•  Perform ad-hoc duties in any way required by superiors.
•  Maintain and update systems as required.
•  Relevant research is to be conducted to assist in the resolution of issues that may arise.
•  Re-dispatching of supplier liaison parcels, if needed, and utilizing all resources in this regard.
•  Have extensive working knowledge of Google Sheets, ODO Admin, and Magento.
•  Liaise with the Admin Assistant in charge of the Stock Room regarding the status of the stock once a week.  Place stationery orders monthly.
•  Office filing duties to be conducted and fulfilled.

Requirements/Skills:

 Interpersonal skills.

•  Team player.
•  Forward & convergent thinking.
•  Analysis and problem-solving, with high tolerance to stress.

 Attention to detail and accuracy.

•  Excellent computer literacy with the ability to quickly learn new software and new processes.
•  Experience in a customer service ticketing system (Zendesk, Freshdesk) would be advantageous.
•  Ability to work independently and in a team environment

Qualifications & experience required:

•  Matric/Grade 12 School Certificate (minimum).
•  Tertiary qualification would be advantageous (Administration).
•  2+ Years of customer service experience.
•  2+ Years of administrative experience.
•  Experience in Warehousing (Advantageous).
•  G-Suites.