E-Learning Technologist - Kimberley at Sol Plaatje University

Minimum Requirements    

• National Diploma in Information Communication Technology or Electrical/Electronic/Sound Engineering
• 2 to 4 years of related experience
• Industry specific certifications (e.g., Extron, etc.)
• Driver’s licence
• Willingness to work outside of normal working hours
• Extron certification will be an added advantage
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment
• Audio Visual equipment installation, maintenance, and management will be an added advantage
• Equipment programming experience will be an added advantage
• Computer skills (MS Office suite)

Recommendations    

• Preferably certified in Extron
• It would be an advantage if the candidate had experience in Higher Education
• Audio Visual equipment installation, programming, maintenance, and management will be an added advantage

Duties & Responsibilities    

• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request
• Install and maintain all Audio Visual hardware
• Install and maintain Audio Visual software
• Install and maintain all Audio Visual peripherals
• Liaise with external providers for hardware support
• Setup ad-hoc equipment for events and classes
• Identify common problem areas experienced to recommend corrective action
• Decide whether to send the Audio Visual equipment to the manufacturer for repair
• Report shortfall in parts inventory to line manager
• SCM process of ordering equipment
• Work with vendor support contacts to resolve technical problems with (Audio Visual equipment and software)
• Ensure Audio Visual equipment interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
• Provide user support for the initial training on equipment and software
• Assist users in the use of computer software if requested
• Provide guidance on new technology
• Document instances of hardware failure, repair, installation, and removal
• Forward faulty Audio Visual equipment to the workshop
• Communicate project statuses to the helpdesk
• Coordinate and liaise with the extended ICT Team
• Ensuring that user systems are able to communicate to AV systems and that users are adequately trained in the use thereof.
• Develop how-to documents, videos on the use of Audio Visual equipment and software tools.
• Relevant operational reports as and when required
• Research and implement best practices
• Communicate and consult with relevant stakeholders