EN - Reception Agent at Accor Hotel

Job Description
What you will be doing:

• Provide exceptional service throughout the guest journey, from check-in to departure
• Respond promptly to guest requests and settle accounts efficiently
• Enhance guest experiences through personalised service and up-selling opportunities
• Promote hotel facilities and services to maximise guest satisfaction and revenue

Qualifications
Your experience and skills include:

• Service focused personality is essential
• Excellent communication skills in English, both verbal and written
• Previous experience in a customer-facing role, preferably in hospitality
• Proficiency in hotel management software (e.g., Opera PMS)
• Strong organisational skills and ability to multitask
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to remain calm and professional under pressure
• Basic numeracy skills for handling financial transactions
• Familiarity with local area attractions and services
• Fluency in additional languages is advantageous
• First Aid certification is desirable
• Positive attitude and willingness to go above and beyond for guests
• Team player with the ability to work collaboratively
• Keen attention to detail and commitment to maintaining high standards