Jobs at Accor Hotel

Job Description
Scope of Position:

• Responsible for growing and managing the hotel's client base to achieve revenue and profitability targets. Maximise occupancy and average daily rate through effective sales strategies and client relationships. Oversee sales for rooms, meeting spaces, special events, and catering outlets.

Key Responsibilities:

• Identify new target markets and business opportunities for ACCOR properties
• Build and strengthen relationships with existing clientele to ensure continual support and future business
• Monitor and track sales performance against budgeted targets, implementing measures to ensure goals are met
• Develop and implement sales and marketing plans in collaboration with General Managers and ACCOR teams
• Conduct daily sales calls, arrange site inspections, and represent hotels at various events and exhibitions
• Manage and update the hotel database, maintaining accurate records of client contacts and agreements
• Compile and present sales reports and statistics to owners and ACCOR Hotels
• Maintain thorough knowledge of hotel facilities, room types, and package plans
• Assist with site inspections for potential clients and report any operational concerns to the General Manager
• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training
• Induct new staff into the team, department, and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on

General and other Duties:

• The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
• The position required the employee to perform tasks in any area of the hotel as requested by Management from time to time
• Abide by Accor policy on EEO and Harassment in the workplace 
• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
• The position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
• Ensure security and protection of Guests the belongings as best possible, report any items left behind by guest
• Be committed to the safety of Guests at all times and report any suspicious activity in the hotel to the Manager
• Practice Safety at all times including constant awareness of safety hazard

Qualifications

• Degree/Diploma in Hotel Management or Business Administration or simmilar certitification
• Minimum 2 years' experience in hotel sales, preferably at 5-star properties
• Excellent communication, negotiation, and networking abilities
• Strong organisational and time management skills
• Proficiency in Microsoft Office and knowledge of hotel property management systems (e.g., Opera Cloud)
• Proven track record of being proactive, detail-oriented, and solutions-focused

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Job Description

• Responsible for and manages all aspects of the companies active and aggressive sales and marketing initiatives. Maximizes the overall revenue of Vivari Hotel & Spa by Mantis by directing the revenue generating activities in accordance with the sales & marketing business plan. The job incumbent should be active, proactive, analysing and achieve results in every respect. All work will be in line with the company’s guidelines and business plan, and Mantis / Accor corporate guidelines and service concepts. Deliverables consisting of key accounts sales plan, portfolio management, growing property and brand awareness, stakeholder engagement, customer relationship management.

TASKS, DUTIES AND RESPONSIBILITIES 

• Achieves annual sales targets by executing sales activities within assigned market and market segments.
• Implements strategies to improve market penetration.
• Analysis sales statistics to formulate profitability.
• Conducts market analysis to determine client needs, occupancy potential, desired rates etc.
• Completion of weekly / monthly sales calendar / market trend feedback reports.
• Ensure use of CVENT / ANAIS – Sales CRM Tools. 
• Ensures own function operates within cost restraints.
• Maintains effective correspondence between clients, General Manager and Mantis Head Office team. 
• Develops data and recommends property inclusions into itineraries / programs to meet clients’ needs.
• Uses outside sales calls, host webinars and virtual product trainings to solicit existing and new business through all segments, on a local and international basis. 
• Coordinate’s activities including familiarization trips, educational trips, site inspections related to potential and current booked business at Vivari Hotel & Spa by Mantis.
• Communicates client requests to hotel General Manager in an effective and timely manner.
• Attends property trade shows, sales missions/ blitzes / networking events in key target market cities to develop new business opportunities. 
• Account development responsibility. (Local and International Leisure / Corporate contracting) 
• Help maintain and grow property database. 

Marketing related responsibilities and execution thereof consisting of: 

• Implementation of property marketing strategy that is aligned with Mantis / Accor regional, global campaigns. 
• SEO optimisation.
• Manage website content and optimization of user experience. 
• Knowledge of latest market trends and social media marketing / content marketing techniques.
• Promotion of property specific offers/specials. 
• Work alongside the Mantis PR division on editorial/ press content, liaise with media and content creators to ensure property and brand consistency. 
• Measure and report performance of all digital marketing and social campaigns. 
• Assess against goals (ROI and KPIs)
• Website updates using CMS.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• 3-5 years of proven sales experience, with at least 2 years in a managerial role
• Demonstrated ability to lead and motivate a sales team to achieve targets
• Strong interpersonal and communication skills, with the ability to build relationships at all levels
• Excellent organisational and time management skills
• Proficiency in CRM software and MS Office suite
• Analytical mindset with the ability to interpret sales data and market trends

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Job Description

• The Food and Beverage Manager is responsible for the daily operation of the restaurant and bar, direct F&B team to ensure that customers are satisfied with their dining experience and manage the business to ensure it is profitable. F&B Manager is responsible for managing food and beverage costs, upholding menu standards and controlling inventory. Carry out Duty Management shifts accordingly DM ROTA and business needs.

Specific duties, responsibilities & Key performance areas

• Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Manage the service of food and beverage within the restaurant, bar, room service and conferencing, outside catering area.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas;
• Coordinate between Food & Beverage and Front Office to ensure that preparations for conferences involving Front Office / Housekeeping have been made.
• Assist in the preparation of monthly restaurant, bar, and conference reports, commenting on key performance indicators and action taken to keep on target.
• Management and guidance of outlet staff under control, namely Food & Beverage Supervisors.
• Prepare weekly and monthly forecasts for restaurant, bar room service and conference areas.
• Ensure constant liaison with the Conference Sales Manager and Conference Coordinator.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson 
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies. 
• Maintain currency of RSA certification, amendments and updates and adhere to RSA principles.

Talent & Culture Responsibilities

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on. 
• Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.

Qualifications

• 5+ years experience as a F&B Manager is required 
• Micros experience is essential and Material Control is preferred 
• Previous experience in high-volume Restaurants within similar supervisory role.
• Strong communication skills.
• A friendly, guest-focused attitude with passion for providing exceptional and memorable moments.
• Ability to work a rotating roster including weekends & public holidays.

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Job Description

• We are seeking a dynamic and experienced Duty Manager to join our team in Mbombela, South Africa. As a Duty Manager, you will play a crucial role in overseeing daily operations, managing staff, and ensuring exceptional customer service standards are maintained. This position offers an exciting opportunity to lead and inspire a team while contributing to the overall success of our organization.
• Oversee daily operations and ensure smooth running of all departments
• Lead, motivate, and manage staff to achieve organizational goals and maintain high performance standards
• Implement and enforce company policies, procedures, and safety regulations
• Handle customer inquiries, complaints, and feedback professionally and efficiently
• Monitor and maintain quality control standards across all areas of operation
• Manage staff schedules, assignments, and performance evaluations
• Collaborate with other departments to ensure seamless service delivery
• Conduct regular inspections of facilities and equipment to ensure compliance with health and safety regulations
• Prepare and analyze reports on operational performance, sales, and customer satisfaction
• Identify areas for improvement and implement strategies to enhance efficiency and profitability
• Respond to and manage emergency situations effectively
• Participate in budgeting and financial management processes

Qualifications

• Proven experience as a Duty Manager or in a similar supervisory role
• Strong leadership skills with the ability to motivate and inspire teams
• Excellent communication and interpersonal skills
• Outstanding problem-solving and decision-making abilities
• Customer-focused mindset with a commitment to delivering exceptional service
• Proficiency in conflict resolution and handling challenging situations
• Strong organizational and time management skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Proficient in using relevant software systems (e.g., POS systems, scheduling software)
• Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred)
• Industry-specific certifications (if applicable)
• In-depth knowledge of industry standards, best practices, and relevant regulations
• Understanding of budgeting and financial reporting principles
• Adaptability and ability to thrive in a fast-paced, dynamic environment
• Fluency in English; knowledge of local languages is a plus
   

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Job Description
What you will be doing:

• Provide exceptional service throughout the guest journey, from check-in to departure
• Respond promptly to guest requests and settle accounts efficiently
• Enhance guest experiences through personalised service and up-selling opportunities
• Promote hotel facilities and services to maximise guest satisfaction and revenue

Qualifications
Your experience and skills include:

• Service focused personality is essential
• Excellent communication skills in English, both verbal and written
• Previous experience in a customer-facing role, preferably in hospitality
• Proficiency in hotel management software (e.g., Opera PMS)
• Strong organisational skills and ability to multitask
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to remain calm and professional under pressure
• Basic numeracy skills for handling financial transactions
• Familiarity with local area attractions and services
• Fluency in additional languages is advantageous
• First Aid certification is desirable
• Positive attitude and willingness to go above and beyond for guests
• Team player with the ability to work collaboratively
• Keen attention to detail and commitment to maintaining high standards