Engagement & Communication Manager at JD Group

Job Description

JD Tech is on the lookout for an experienced and dynamic Engagement & Communication Manager to join our innovative and high-performing team.

The successful incumbent will maintain a strong employer-employee relationship by promoting organizational values and ensuring that the company's goals align with the workforce through effective internal branding and communication. Oversee the execution of in-store marketing initiatives to create a compelling and consistent brand experience.

The successful incumbent will design and implement strategies to enhance employee engagement, facilitate effective communication in all channels, and foster a positive company culture.

The Engagement & Communication Manager collaborates with internal and external stakeholders, facilitate and create an environment that supports productivity, employee satisfaction, and high levels of engagement.

Minimum Requirements             

• Bachelor’s degree in Media and Communications, Public Relations, Marketing, Human Resources, or a related field.
• At least 3-5 years’ experience in employee engagement and communication, preferably in the retail industry.
• Familiarity with in-store marketing execution and external branding initiatives.
• Familiarity with SEO best practices and digital marketing strategies.
• Ability to analyze data and leverage insights for strategic decision-making.
• Crisis communication experience and ability to handle sensitive issues with tact and diplomacy.

Duties & Responsibilities             

Employee Engagement Strategy & Change Management

• Develop, implement, and continually improve employee engagement strategies tailored to the unique needs of the business, aligned with the company's overall strategy, measured annually. Analyze data to drive informed decision-making and process improvement. Partner with management to effectively communicate organizational changes, ensuring employees understand the reasons and impact of these changes.

Internal & External Communication

• Develop and execute comprehensive communication plans, aligned to company values and goals, to ensure consistent and transparent flow of information throughout the organization, ensuring that employees are informed and engaged. Craft and execute external communication plans to build and maintain the company's brand image and reputation.

Intranet and Internet Management

• Oversee of the communication and training platforms/tools management, ensuring it effective tools for internal communication, collaboration, and knowledge-sharing are in place and being effectively utilized.

Content Creation

• Create compelling and engaging content for various communication channels, including online learning platforms, website articles, blogs, and social media posts. Implement and manage Customer Service Programs to enhance customer satisfaction and loyalty. Ensure all content aligns with the company's brand voice, values, and communication objectives.

Social Media Management

• Develop and execute social media strategies to increase the company's online presence and engagement with internal and external and external stakeholders.

Strategic Project Management

• Lead and oversee special projects from initiation to completion, ensuring alignment.

Financial Analysis and Modelling

• Conduct comprehensive financial analyses, including budgeting, forecasting, risk assessment and develop financial models to assess project feasibility, ROI, and impact on the company's financial position.

Team Management

• Collaborate with the Learning and Development team to deliver training programs that promote employee growth and skill enhancement to team members. Manage the implementation of training programs to ensure continuous skill development across the team.
• Lead effective team and self-management to ensure the delivery of agreed individual and team objectives. Implement performance management strategies to drive excellence and continuous improvement within the team.