Engineer - Wholesale Delivery MTN Global Connect at MTN

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's):

The Wholesale Delivery will be accountable to achieve the following objectives: 

• Provide End to end solution design of L2VPN, L3VPN and SDH P2P or P2MP 
• Support on delivery of end-to-end wholesale capacity and managed network services (MPLS), both internationally and domestically within OpCos by working with the network teams within OpCos 
• Prepare change request for service implementation and submit on the relevant internal server,  follow the change implementation with implementation team or managed service entity 
• Track service usage for customer and recommend possible upgrade solutions 
• Implement work around solutions whilst permanent solutions are being negotiated   to alleviate capacity bottleneck 
• Identify future capacity requirement spikes due to market changes and provide inputs to the capacity management team 
• Support the delivery of systems through 3rd parties, consortiums, international operators with other priorities 
• Provide various reports for wholesale to monitor the network and the services 
• Liaise with the GEBU SPOC and with the Enterprise business units for multi-country enterprise fixed line last miles implementation
• Ensure full customer satisfaction over the wholesale service delivery process 

 Role Deliverables

• Inputs to complex client proposals, both internal (MTN OpCos, Enterprise business units) and external, from a technical point of view 
• Analysis of the utilisation of the current connectivity infrastructure 
• Inputs for asset investment recommendations 
• Integrated carrier wholesale solution design/landscape 
• Support Updating Opco implementation strategies 
• Support customers, suppliers and make sure that the service is delivered on an agreed level of quality 
• Lead and manage cross-functional, collaborative teams on standard IP/MPLS network architecture development or process improvement initiatives 

Role Dependencies 

• Inputs for wholesales business units in client solution designs 
• Understand the sales service order form and the customer requirements and translate to a technical solution 
• Keep updated records of the services provisioned and circuit on the Global MTN infrastructure 

QUALIFICATIONS

• Job Requirements (Education, Experience and Competencies)

Experience:

• At least 5 years experiences in Telecommunications, with planning, implementation and operational experience 
• At least 2 years experiences in fixed infrastructure and IP environment 
• Experience on OTN,  WDM and SDH 
• Experience on Huawei transmission equipment (OSN) 
• Experience on Huawei IP equipment (NE40) 
• Experience in multi-country network solutioning, International Carrier Business, Submarine Cable consortiums 
• Experience on technical specification and procurements processes -  Experience on leading vendor negotiations 

Competencies:

• Key business soft skills including but not limited to problem solving, information processing, analytical understanding of key industry trends, influencing and motivating team members 
• Data interpretation, quality focus, continuous improvement, keen to innovation and research and development, risk management and reporting skills 
• Strong communication skills 
• Highly client driven interactions