Offering global, cost effective recruitment services. I BELIEVE that every successful recruitment marketing plan relies on optimised and effective strategies. I am here to help with innovative talent acquisition, strategy and creative solutions for my Clients and finding the "Dream Job” for my Candidates
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We are seeking a highly motivated and experienced Call Center Agent to join our client's team. As a Call Center Agent, you will be responsible for handling customer calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.
Requirements
At least 2 years of experience in customer care/service
Must be excellent in English and it must be your first language
Must have a passion for people and customer service
Experience in the financial sector would be advantageous
Must be a South African Citizen
Minimum qualification: Matric
Strong problem-solving skills
Ability to handle conflict resolution
Responsibilities
Answering customer calls and responding to customer inquiries in a professional manner
Making calls to customers to provide updates or follow-up on issues
Ensuring customer satisfaction by resolving customer complaints and issues in a timely manner
Documenting all customer interactions and maintaining accurate customer records
Meeting and exceeding individual and team performance metrics
Adhering to all company policies and procedures
Qualifications
Minimum qualification: Matric
At least 2 years of experience in customer care/service
Excellent verbal and written communication skills in English
Strong problem-solving and decision-making skills
Ability to work independently and as part of a team
Ability to multitask and handle multiple priorities in a fast-paced environment
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