English Service Agent at Believe Resourcing

Job Description

• We are seeking a highly motivated and experienced Call Center Agent to join our client's team. As a Call Center Agent, you will be responsible for handling customer calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.

Requirements

• At least 2 years of experience in customer care/service
• Must be excellent in English and it must be your first language
• Must have a passion for people and customer service
• Experience in the financial sector would be advantageous
• Must be a South African Citizen
• Minimum qualification: Matric
• Strong problem-solving skills
• Ability to handle conflict resolution

Responsibilities

• Answering customer calls and responding to customer inquiries in a professional manner
• Making calls to customers to provide updates or follow-up on issues
• Ensuring customer satisfaction by resolving customer complaints and issues in a timely manner
• Documenting all customer interactions and maintaining accurate customer records
• Meeting and exceeding individual and team performance metrics
• Adhering to all company policies and procedures

Qualifications

• Minimum qualification: Matric
• At least 2 years of experience in customer care/service
• Excellent verbal and written communication skills in English
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Ability to multitask and handle multiple priorities in a fast-paced environment
• Ability to work flexible hours