English-Speaking Travel Consultant at Africa-Experience

About the job

Africa-Experience is a tour operating business with ground-handling offices in Tanzania, Kenya, South Africa, Namibia, and Botswana. Since 2007, we take our guests on exciting safaris and adventurous trekking tours in East and Southern Africa.

We are looking for experienced travel consultants to join our team in Somerset West.

The successful candidate must be passionate about travel in Africa, able to work under pressure, have attention to detail, be customer focused, show leadership qualities, be an excellent team player, committed, hardworking and eager to continuously learn.

Your responsibilities include:

• Directly liaising with international clients & agents via various communications channels such as email, telephone, social media etc., for various inbound enquiries

• Planning and designing itineraries, combining appropriate accommodations and destinations

• Managing the reservation process for bookings up until completion of travel

• Fast turnaround time on all enquiries

• Occasional Saturday duty (on a rotational basis - ca every 6-8 weeks)

• Travelling will be required for educational trips (We only sell what we have personally experienced!)

Your profile:

Knowledge required:

• Good destination knowledge for Tanzania, Kenya, Namibia, Botswana and/or South Africa

• Knowledge and understanding of tour operating and reservations processes based on study and/or work experience

Skills:

• Languages: Fluent in written English is essential

• Have a good telephone manner and excellent communication skills

• Possess excellent organisational skills and be able to multitask

System skills:

• Computer literate with MS-Office, especially Word, Excel, as well as email applications-/client such as Outlook or Thunderbird

• Working experience in electronic reservation systems Jack, SABRE

Work experience:

• Minimum of three year’s travel and/or tour consulting experience

Tertiary education:

• Travel and Tourism (or related) preferred but not essential

Abilities:

• Accurate and having attention to detail whilst working under pressure

• Excellent communication

• Customer focused

• Committed and hardworking

• Eager to learn

• Excellent team player

 We offer:

• a competitive monthly salary based on experience: 18,000 to 25,000 ZAR

• contribution of 1,000 ZAR to Discovery medical aid

• 25 leave days per year

• educational trips (if and when necessary)

• welcoming working environment in a friendly and supportive team

• working from home: negotiable after training phase

 If you are passionate about travel in Africa and seek a position with an international travel company, please send your CV, a motivational letter and salary expectations to Daniel at hr [at] africa-experience [dot] com. Please add the subject line “Application: English-speaking Travel Expert”.