Entry Specialist: Representative Telesales Instant Life (FAIS) - Johannesburg at Absa Group Limited (Absa)

Job Summary

• To support the growth of the company by focusing on customer-centered, quality sales in a telesales environment.

Job Description

KEY FOCUS AREAS

• Treat customer fairly and ensure customer satisfaction. Ensure excellent and professional sales of all Instant Life products. Ensuring profitability of self and the company by converting a campaign relevant percentage of all leads to sales. Ensure that productivity targets are met. Achieve required NTU’s rates.

ACCOUNTABILITIES

• Actively contact prospective clients (cold calling, referrals, lead follow ups)
• Present and explain funeral policy products clearly and ethically
• Convert leads into completed policy sales
• Meet or exceed monthly sales targets (policies sold, premium value, conversion rate)
• Upsell or cross-sell additional cover options where appropriate
• Provide accurate information about benefits, premiums, waiting periods, and exclusions
• Maintain regular follow-ups with prospects
• Ensure high levels of customer satisfaction and retention
• Ensure full compliance with insurance regulations and company policies
• Provide full disclosure of terms and conditions
• Avoid misrepresentation or misleading sales tactics
• Collect and submit accurate documentation
• Adhere to POPIA/data protection standards (if applicable in your country)

Education

• National Senior Certificate/ Matric (Grade 12): Finance

End Date: August 26, 2026