The National School of Government (NSG) is mandated with the responsibility of ensuring that public servants comply with the provisions of established legislation, regulations and systems, and can exercise proper discretion and innovation in solving routine and complex delivery problems. To this end, the NSG is tasked with ensuring that all public servants�...
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A recognised National Diploma or equivalent (NQF level 6) in Management Studies, Human and Social Studies, Management Studies, Human and Social Studies, Education, Training Development or related field.
Experience: Three (3) years relevant experience in education, training, and development environment.
DUTIES :
Plan, organize and control administrative activities pertaining to the chief directorate. Source information which may be of importance to the chief directorate (e.g, articles, circulars, reports, and documents). Collate and disseminate all materials (documents) for any meetings pertaining to the engagements with internal and external stakeholders.
Support in project teams for new capacity development interventions. Liaise with clients (individuals and institutions) to identify capacity development needs as well as participation in pilot interventions. Update a database for the panel of experts competence profiles based on capacity development content and delivery requirements.
Provide administrative support in the review and update of curriculum content, including customisation of content. Develop information to support product knowledge and awareness within the NSG (e.g. Contact Centre). Monitor and update the annual calendar of delivery schedules to ensure uptake of the programme that inform contact centre and business development engagements with potential clients.
Provide administrative support towards programme and project monitoring. Ensure quality of learning material prior to distribution for capacity development interventions. Liaise with Technical Support for logistics (learning material, venue, travel, facilitators, etc.) Provide administrative support in the management of delivery schedules and programme resources for contact sessions, virtual delivery and eLearning. Maintain all required documents and records.
Follow up on assessment and certification, including timely issuing of certificates. Monitor the implementation of monitoring and evaluation recommendations, post-programme delivery for quality management and improvements. Support the case file management (correctness and timely capturing onto the TMS) and data management. Respond to learner and client queries, requests and complaints. Support the compilation of monthly reports on quality and performance.
Co-ordinate funding requirements and procurement planning for the directorate. Maintain records of expenditure commitments, and track expenditure, including BAS correlation. Support compliance and management reporting to ensure timeliness and accuracy. Implement operations management, including service standards, standard operating procedures, business process management, total quality management and digital transformation. Assist with supervision of administrative personnel.
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