Events, Conferencing & Guest Experience Manager (Joz_Events/Conf) at Dream Hotels & Resorts

Job Overview:

• To lead and manage all conferencing, banqueting, weddings, and entertainment operations at Jozini Tiger Lodge, while acting as a key revenue and guest experience driver. The role is responsible for maximizing revenue through events and experiences, delivering exceptional guest satisfaction, and creating engaging entertainment programs for both adults and children, ensuring a memorable and differentiated lodge experience.

Key responsibilities:

• Plan, coordinate, and execute all events (corporate, weddings, conferences, functions)
• Liaise with clients to understand requirements, objectives, and budgets
• Develop detailed event proposals, timelines, and run sheets
• Oversee event setup, execution, and breakdown to ensure seamless delivery
• Coordinate with internal departments (kitchen, housekeeping, maintenance, F&B)
• Act as the main point of contact for all events and conferencing clients
• Build and maintain strong client relationships to drive repeat business
• Conduct site inspections and presentations for prospective clients
• Handle client queries, feedback, and complaints professionally and promptly
• Oversee daily operations of conference and event facilities
• Ensure venues are set up according to specifications and brand standards
• Work closely with the operations team to ensure smooth service flow
• Matric Certificate
• Hospitality or Events Management qualification (advantageous)
• Ensure compliance with health, safety, and hygiene standards

Theoretical Knowledge & Experience:

• Minimum 5 years’ experience in hospitality with exposure to:
• Conferencing and banqueting
• Weddings and event coordination
• Guest experience and/or front office operations
• Proven track record in revenue generation and event sales