Exec Manager: Enterprise Tech at Transnet

Position Purpose

• To lead, plan, direct and control all activities related to ICT Operations including Infrastructure, Unified Collaboration & Communication (UCC), Service Management and End User Services by:
• Leading design, development, and deployment of integrated digital and insight driven innovative platforms following standards, manage solution delivery and manage demand / optimise resource capacity as well as ensure that processes and procedures focused on ensuring delivery, availability and performance of infrastructure backbone required to support and enable operations are in place
•  Lead the all-ICT Operations and enforces all policies relating to performance evaluations and career development planning.

Position Outputs

Strategy:

• Translate ICT strategy into effective ICT operations tactical plans (including Enterprise Information Managements Systems, IT service management, Unified communications & Collaboration and IT infrastructure tactical plans) to ensure realization of the ICT Digital Strategy and Roadmap.
• Lead and manage the ICT Operations functions (including Service Management, Enterprise Technologies Maintenance, UC&C and Infrastructure);
• Ownership of all Enterprise Information Management Systems and solutions, services and maintenance within Enterprise Technology Services of existing IT systems.
• Research, Lead and direct the development of innovative and digital transformative solutions in support of business outcomes

Enterprise Technologies Services:

• Lead, plan, direct and control all activities related to Enterprise Technology Services and Systems across all Transnet Operations (covering Digital Content Management Platforms, Audiovisual and Video-Conferencing Systems, Customer Relationship Management Systems, Telephone Systems, End User computing, Cloud and On-premise End user Computing Systems .
• Establishes, plans and administers the overall policies and goals for Information Technology, including long-term and day-to-day activities (End Users/Employee’s) how-to’s, training, customer services, end-user computing and conference room support.
• Facilitates the technology governance framework to include requests, feasibility, funding allocation, implementation, and quality assurance.
• Plans and implements additions, deletions, major modifications, upgrades/updates to Transnet technology equipment in support of Transnet Business strategy.
• Anticipates future technology needs, refresh plans and service level management and reporting.
•  Helps establish and build relationships with vendors in conjunction with executive leadership.
• Promotes the Transnet ICT Strategy through speaking engagements and involvement with the Operating Division’s community and Group ICT stake holders.
• Ensure a formal set of processes and controls are in place by which Group ICT can efficiently and effectively manage day-to-day operations of the Enterprise Applications
• Ensure the general health (stability, integrity, performance, security and availability) of application services.
• Ensures that configuration and design methodology supports Agile-DevOps-Scrum Methodology to enable delivery of Minimum Viable Products, Packages and Modules.
• Responsible to ensure that processes designed to ensure maintenance of application architectures (functional / information architecture and entity relationships) are in place in collaboration with EA Team
• Ensure provision of timely information to guide planning and development of new technology solutions to project teams identified by new technology required or new business needs.
• Responsible for the identification and assessment of all application architecture issues and challenges across OD’S and provide analysis and recommendations to remediate issues or identify opportunities for improvement to overall application strategy.
• Ensure data integrity and consistency across application systems
• Performs other job-related duties as assigned.
• Accountable for Enterprise Technology Services, operations strategy, performance, overall design and general health (stability and availability).
• Ensure effective Group Enterprise Technologies service integration frameworks, processes, policies and procedures are in place and ensure alignment to the ICT Digital Strategy and Roadmap implementation.
• Research and stay updated on OD’s System industry trends and leading practices to ensure Enterprise Technology Services are in place that drive efficiencies for customers and business.
• Ensure alignment of the configuration and or development methodology with Agile-DevOps-Scrum Methodology designed to ensure delivery of Minimum Viable Products, Packages and Modules in order to deliver solutions that work in an agile fashion.
• Foster and negotiate partnerships with key industry technology providers to ensure that all technology and partnerships within across Enterprise Technology Services achieve value for money across all networks.
• Work closely with other critical ICT functions within OD’s (e.g. Quality, EA, Security, etc.) to drive stabilised services that also are achieved through standardisation efforts across all Enterprise Technology systems.  Create the blueprint for multi-geography Enterprise Technology Services and technology that embrace integration opportunities and align with ICT strategic roadmap and EA blueprint.
• Act as an escalation point for Enterprise Technology Services problems required to be resolved through strategic changes to the systems landscape.
• Ensure effective policies, processes, procedures and control mechanisms are in place to maintain secure Enterprise Technology Services across geographies.
• Enterprise Content Management Services:
• To guide team members on developing knowledge management solutions from technical usability and business application perspective
• Contribute in selling Enterprise Content management initiatives to top management define Enterprise Content management strategy of the organization, lead Enterprise Content Management projects on a national basis, provide hands-on expertise required to manage organizational Enterprise Content Management using ECM technologies & process
• Ensure effective Implementation of Information Lifecycle Management and Archiving systems.
• Ensure the implementation of Records and Contract Management
• Ensure the implementation of Electronic Document Management (EDMS)
• Develop Business to Business and Business to Employee Business Portal
•  Develops and implements Enterprise Content Management strategies for: o Process and Policy o Content Architecture o Tools and Technologies o Enterprise Content Management initiatives
• Provide guidance on information security architecture/ plan
• Contribute towards refining the content management process and sharing knowledge with the team
• Provide guidance on all changes to the policies, processes, business classification schemes • Ensure ratification and approval of business classification scheme by business • Ensure the acquisition and implementation of the appropriate ECM system for the business • Ensure continuous liaison with business to understands and meet their ECM Requirements • Ensure compliance to ECM regulatory requirements • Following established document workflow standards for publishing content within the portal.
• Design, development, release and maintenance of knowledge systems, applications and services for all business functions.
• Must be able to identify and maximise opportunities to utilise knowledge ware to improve business processes, promote the strategic use of information technology, and enable the workforce to use technology
• Innovation & Digital Platform Solutions Delivery:
•  Lead, plan, direct and control all activities related to the day-to-day operations of Enterprise Applications (covering Enterprise Information Management Systems, Project and Portfolio Management Solutions, Digital Workplace solutions, End User Solutions and CRM solutions etc.)
• Lead the design and development of an Innovation and Digital Platform Strategy and execution roadmap to ensure that OD’S is well poised to deliver on the Digital Transformation Agenda and programme
• Lead the design and development of the Innovation and Digital Platform Capability and Capacity through ensuring that best practice frameworks are adopted and adapted to deliver innovative solutions required to drive OD’S productivity and performance reporting needs.
• Ensure that there is adequate skill and expertise required to exploit Digital Capabilities that the organization continues to invest in to ensure Return On Investments and competitive Edge.
• Lead the End Used adoption of digital technology trends and capabilities to ensure delivery of paperless environment and digital workplace and workforce through development of Smart and Mobile Apps enabled solutions.
• Foster collaborative relationship with other functional areas including Group ICT EXCO and OD CIOs to ensure alignment and improvement of the Innovative and Digital platform.
• Ensure that all IoT and Smart Devices are fully exploitable through collaboration with Enterprise Architecture, OD CIOs and Analytics Team.
• Partner with senior leadership of the business community to identify and prioritize opportunities for utilizing digital initiatives to achieve the goals of the enterprise.
• Proactively seeks opportunities to apply technologies to business processes.
• Work collaboratively with all the ICT functional areas to ensure that all solutions developed can be consumed through smart, modern and mobile apps.
• Responsible to ensure security of all digital platform solutions and mobile applications developed by the Team.
• Infrastructure Network Services (Including Data Storage and Server Management):
• Lead, plan, direct and control all activities related to OD’S ’s ICT Infrastructure including technical operations (Data Centre & Storage, Networks, Workplace) in line with Group ICT strategy and roadmap.
• Ensure that activities related to planning, coordination, and direction of enterprise network client server operating systems and related components are in place to adequately provide network, security, standards management, documentation and disaster recovery services.
• Accountable for implementation of Enterprise ICT Infrastructure’s roadmap, design, performance, security and general health (stability and availability).
• Recommend and provide corporate direction on technical and business strategic plans related to Network Operations and ensure alignment to the Group ICT strategy and roadmap.
• Ensure a formal set of processes and controls are in place to identify infrastructure integration / partnership opportunities, gaps and remedial actions.
• Ensure infrastructure supports the provisioning of safe, secure stable and reliable ICT services.
• Ensure effective ICT Infrastructure frameworks, policies and procedures are in place and ensure alignment to the ICT Strategic Roadmap implementation.
• Provide Management Information / Reports to the CITO on the status of Infrastructure and relevant information.
• Design infrastructure solutions that ensure: Infrastructure architectures represent current and future business requirements; articulate key aspects of infrastructure architecture and design through models, documentation, and code; development teams have a solid understanding of infrastructure designs and execute accordingly.
• Ensure control mechanisms are in place for emergency back-up and power through active participation in service interruption incidents; Performance of service problems and remedial activities; review service architecture and eliminate single points of failure.
• Ensure that processes designed to monitor Infrastructure lifecycle management capability -including establishing and improving current processes across all disciplines are in place to ensure business continuity.

ICT Service Management:

• Lead, plan, direct and control all activities related to Service Management and Operations covering service quality and service catalogue management.
• Accountable for day to day ICT operational service levels required to monitor execution against operational plans and commitments to business and ensures improvements where necessary.
• Ensure a formal set of processes are in place by which OD’S can identify various service management opportunities, gaps and remedial actions to ensure the effective delivery of ICT service delivery and operations.
• Ensure effective ICT service management and operation frameworks, policies and procedures are in place and updated when necessary.
• Ensure provision and maintenance of a single source of consistent information on all ICT services delivered to the business and operations environment.
• Design and ensure implementation of processes required to monitor, measure, report and review current performance of ICT services and components in the enterprise ICT environment and ensure ICT capacity meets business needs.
• Create a culture of high performance, value-for-money, optimization and innovation in Service Management & Operations and manage performance of the team effectively
• Establish and manage effective mechanisms for resolving all Service Quality and Service Catalogue issues and challenges.
• Ensure effective management of business and ICT risks identified in the ICT operational environment as well as ensure compliance with laws and regulations.

Enterprise Information Technology Service Performance Monitoring:

• Lead the design and development of ICT service performance monitoring capability and ensure that tools required to have visibility of performance of our environment on a 24/7 basis are in place to ensure business continuity.
• Engages Group ICT on challenges experienced at an OD level and identify opportunities for improvement of the service to ensure realization of business outcomes.

Stakeholder Engagement:

• Contribute to the design and development of Engagement Models required to manage and control all activities of Digital Technology, Application, Infrastructure and Service management to ensure provisioning of new and enhanced services to business.
• Build, support and maintain healthy, diverse internal and external relationships (government, authorities and agencies) to ensure achievement of organisational goals. Implement remedial actions where required.

People Management:

• Plan, organise, lead and control subordinate's activities to ensure sub-functional objectives are met or exceeded.
• Manage people development initiatives, succession planning and talent management to meet functional performance standards.
• Coach team and create a continuous-learning environment. Assess team development needs and close gaps.
• Create a culture of high performance, value-for-money, optimisation and innovation through effective team performance management.

Dev-Ops Culture:

• Facilitate the principle of Flow: i.e. make work visible, limit work in progress, reduce batch (deployment) sizes, reduction in the number of handoffs, identify and elevate constraints, and eliminate hardships and waste in the value stream.
• Principle of Feedback: i.e. working safely within complex systems, seeing problems as they occur, swarm and resolve problems to build new knowledge, push quality closer to the source, and enable optimizing for downstream work centers.
• Principle of continual learning and experimentation: i.e. enabling organizational learning and a safety culture, institutionalize the improvement of daily work, transforming local discoveries into global improvements, inject resilience patterns into daily work, and reinforce a learning culture.

Qualifications and Experience

Qualifications & Experience: Requirements

• Bachelor’s Degree or Equivalent in Information Technology and/or Computer Science
• Relevant Post-Graduate Diploma/Degree an added advantage
• BSC IT Information Computer
• Software
• Engineering The following Certification is required:
• ITIL Foundation or ITIL Service Management
• COBIT 5 Certification Experience:
• 10 – 12 years’ experience in Application and Operations, including Infrastructure and Service Management with at least 5 years’ experience at Senior Management level
• Requirement of trust and honesty in handling finances as per the national credit act amendment 19
• Must undergo Lifestyle audit