Executive Head: Billing And IT Operations at Vodacom

Role Purpose

The Executive Head: Billing & IT Operations role is based within Consumer Business Unit.
To manage, maintain and provide strategic and technical direction for the Billing & ERP Operations department comprising of Retail Billing as well ERP financial management systems ensuring that the strategic initiatives are developed, implemented and operate as expected.

Your Responsibilities Will Include

• End to End Management of Retail billing & ERP function
• Ensure operational service delivery to the business and channel partners
• Manage the implementation of information technology solutions with business process, technology, and people aspects of the business
• Ensure that functionality developed and deployed fulfils the business requirement are delivered on time and do not negatively impact production operations.
• Ensure valid, complete, timeous and accurate billing of customers.
• Ensure that subscribers service requests are provisioned accurately and timeously
• Ensure that products and services configured on Eppix/L500 meets the business requirements and are configured accurately and timeously
• Conduct end to end Billing Reconciliations
• Establish a mutually beneficial relationship between various business role-players / process owners and IT and Billing Management
• Manage projects that influence IT and Billing Delivery Life Cycle
• Ensure that all business process reengineering initiatives are considered and conducted and the resulting impact on systems are clearly defined across impacted environments
• Review relevant statistics in terms of billing accuracy, relevancy, trends and discrepancies
• Manage assurance of all audit and SOX requirements on the department, as well as maintain all internally defined internal controls and implementation of recommendations
• Ensure compliance to regulatory and governance requirements

The Ideal Candidate For This Role Will Have

• Matric (essential)
• IT Degree or Commercial Degree (essential)
• Post Grad Degree or Professional Qualification (desirable)
• Minimum of 5 – 8 years IT and Billing experience (essential)
• Knowledge of ERP Systems and processes
• Knowledge of ETL

Minimum Of 5 – 8 Years Relevant Management Experience (essential)

• Track record of managing and developing people (essential)
• Project Management Experience (desirable)
• Experience in the IT/Telecommunications industry (desirable)
• Sound business acumen and understanding of Information systems
• People Leadership capabilities - Experience in leading teams of highly skilled business and technical resources
• Collating information from various business and technical stakeholder groups.
• Flexible: able to adjust easily to rapid change, a strong sense of urgency and able to work well under pressure
• Sound knowledge and experience in EPPIX Billing, ERP and (ETL an advantage)
• Obsessed about client service and satisfaction
• Dynamic individual that is willing to work extended hours when required and that are results driven in all aspects.
• Effective Planning and Organising
• Business writing & reporting
• Strong Interpersonal capabilities
• Strong Problem solving capabilities
• Presentation and facilitation capabilities
• Sound knowledge of business and financial processes.
• Sound knowledge and experience in the following systems EPPIX L500 and (Datastage an advantage)
• Creative Thinking an Innovation
• Effective resource utilisation and supervision.
• Commitment

Closing date of Applications: 11 September 2020