Purpose
- The Executive Head of BPMO is responsible for acting as the single coordination, prioritisation, and governance point for all strategic initiatives, cross‑functional programmes, and non‑BAU demand across the Merchant Division.
This role ensures that all project work is:
- Clearly defined
- Correctly prioritised
- Realistically resourced
- Appropriately sequenced
- Managed with disciplined governance
- Delivered predictably in line with the COO Execution Strategy
Key Responsibility Areas
Enterprise Project Intake & Prioritisation
- Serve as the central intake point for all Merchant Division project requests.
- Define and manage structured intake and prioritisation processes.
- Ensure alignment to strategy, regulatory expectations, and customer impact.
- Facilitate prioritisation discussions with the COO and Executive leadership.
Demand, Capacity & Portfolio Management
- Maintain a consolidated view of active, planned, and pipeline initiatives.
- Translate business demand into realistic capacity and sequencing plans.
- Identify delivery risks, capacity gaps, and interdependencies.
- Own the Merchant Division’s enterprise project portfolio roadmap.
Project Definition & Readiness
- Ensure all initiatives meet defined readiness criteria before execution.
- Oversee the development of BRS documents, functional specifications, scope, and success metrics.
- Challenge under‑scoped or misaligned initiatives.
Execution Governance & Delivery Assurance
- Define and enforce project governance frameworks, meetings, and reporting cycles.
- Track progress, dependencies, and risks across the portfolio.
- Escalate delivery risks, constraints, and decision points proactively.
- Provide ongoing delivery assurance to the COO and Executive Committee.
Cross‑Functional Orchestration
- Coordinate execution across Technology, Data, CX, Risk, Shared Services, Customer Care, Field Services and Operations.
- Ensure sequencing across teams is logical and prevents siloed delivery.
- Act as a neutral facilitator to resolve inter‑team delivery conflicts.
Reporting & Executive Decision Support
- Provide clear insights into portfolio health, delivery performance, trade‑offs, and prioritisation scenarios.
- Deliver high‑quality, concise executive reporting.
- Support the COO and leadership with accurate information for decision-making.
BPMO Capability & Team Leadership
- Build and lead the BPMO team, including programme, portfolio, and PMO resources.
- Establish BPMO tools, operating rhythms, and ways of working.
- Embed a culture of clarity, accountability, structure, and disciplined execution.
Key Competencies Required
Strategic Thinking
- Translates long-term strategy into realistic execution portfolios and prioritisation decisions.
Portfolio & Programme Management
- Oversees complex, cross‑functional delivery environments with structured sequencing and dependency mapping.
Commercial Acumen
- Understands cost, risk, capacity and value trade‑offs when prioritising initiatives.
Stakeholder Influence
- Drives alignment and collaboration without relying on positional authority.
Execution Discipline
- Establishes governance, structure, and accountability mechanisms for predictable execution.
Decision‑Making
- Makes informed decisions amidst ambiguity, enabling rapid leadership trade-offs.
Leadership & Team Enablement
- Develops and empowers a high‑performing BPMO team.
Systems Thinking
- Understands organisational interdependencies and downstream impacts across the enterprise
Closing Date 30 January 2026
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