Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
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Job Description
Hardware Operations Manager
- We are looking for a Hardware Operations Manager to oversee the procurement, deployment, and lifecycle management of hardware assets across the Merchant Division. You will manage supplier relationships, control budgets, and ensure assets and consumables are available to support our business and service uptime.
What You’ll Do:
- Lead hardware procurement, stock management, and deployment strategies.
- Manage supplier contracts and performance to maximize value and efficiency.
- Analyse asset usage, costs, and performance to inform financial planning.
- Ensure compliance with import regulations and documentation.
- Collaborate with Sales and Product teams for demand planning.
- Identify cost-saving opportunities and improve operational processes.
What We’re Looking For:
- Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
- 5+ years in hardware/asset operations, procurement, or supply chain management.
- Strong experience with hardware lifecycle management and supplier relations.
- Skilled in budgeting, cost analysis, and operational efficiency.
- Excellent planning, organisational, and communication skills.
- Comfortable in a fast-paced, high-volume environment.
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About the Role
- The Project Coordinator will be responsible for driving digital adoption within the community through hands-on engagement. This includes community mobilisation, digital and financial literacy training, merchant onboarding, stakeholder coordination, and operational execution.
- This role is ideal for someone who understands rural and semi-rural community dynamics, enjoys working in the field, and is motivated by creating meaningful impact through financial inclusion.
Key Responsibilities
- Coordinate and oversee all project activities in Hluvukani.
- Lead community outreach initiatives, awareness campaigns, and digital and financial literacy sessions.
- Build and maintain strong relationships with community leaders, Tribal Authorities, NGOs, and local merchants.
- Support consumer enrolment, activation, and adoption of digital transactions.
- Facilitate merchant onboarding and support businesses in transitioning to digital payment solutions.
- Manage field logistics, team coordination, reporting, and project data collection.
- Provide weekly progress updates, insights, and dashboards to project leadership.
Minimum Requirements
- Diploma or Degree in Project Management, Community Development, Business Administration, or a related field.
- 1–2 years’ experience in project coordination, community development, or field-based operations.
- Strong communication, facilitation, and stakeholder engagement skills.
- Willingness and ability to travel within the Bushbuckridge area.
- Valid Code B driver’s licence.
- Fluency in Xitsonga (advantageous) to support effective community engagement.
Closing Date 05 February 2026
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Job Description
- A vacancy exists for a National Growth Lead within Kazang-Merchant in Cape Town, WC.
- The National Growth Lead is responsible for managing the Lesaka Merchant Community teams' third-party distribution channel nationally, including agent partners and wholesale distributors.
- Working with regional sales teams to maximize growth of third-party channels. Building and owning the implementation of strategy grows new and strengthens existing third-party distribution partnerships.
Key responsibilities include, but are not limited to:
- Ultimate responsibility for growing and optimizing Lesaka Agent base.
- Problem solving challenges faced by third party distribution partners through internal processes.
- Working with Lesaka regional sales structures to maximise retention on Agent devices.
Requirements
- Matric
- 5+ years’ experience in managing sales teams and/or account management in FMCG/Liquor industry.
- Experience in the peri-urban/rural ‘informal’ economy is plus.
Technical Competencies:
Behavioural Competencies:
- High-growth mindset and self-motivated
- Strong people management skills
- Well networked within ‘informal’ Business value chains particularly large wholesalers and FMCG suppliers (or ability to rapidly grow network)
- Strong communication skills
- Target-driven
Closing Date 22 February 2026
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Job Description
- Lesaka Technologies, within the Consumer Division, is looking for a Fraud Risk Management: Data Analyst to support the identification, assessment, and mitigation of fraud, AML, and operational risks across the organisation.
- The role applies data analytics, technical tools, and risk-based methodologies to detect anomalous behaviour, support investigations, assess control effectiveness, and drive remediation initiatives that strengthen preventative and detective controls.
Key Responsibilities
Data Analysis
- Perform in-depth data analysis to identify fraud risks, operational anomalies, and control weaknesses.
- Collect, integrate, and analyse data from multiple sources, including transaction systems, customer databases, and external data feeds.
- Clean, validate, and preprocess data to ensure accuracy and reliability.
- Assess data quality and integrity to support investigations and regulatory reporting.
Risk & Remediation
- Apply an understanding of the fraud and operational risk lifecycle from detection to closure.
- Conduct root cause analysis on fraud incidents, operational failures, and control breaches.
- Develop and manage remediation plans, including actions, owners, timelines, and success measures.
- Track remediation progress and ensure timely closure of risk issues.
Investigation & Reporting
- Support fraud investigations with data-driven insights and evidentiary analysis.
- Analyse transactional and behavioural data to identify suspicious activity and emerging trends.
- Prepare clear, concise reports and dashboards for senior management, risk, and compliance stakeholders.
- Ensure reporting meets governance and regulatory standards.
Monitoring & Surveillance
- Design and maintain monitoring and surveillance processes to detect suspicious activity and control breaches.
- Support near real-time monitoring capabilities.
- Review and prioritise alerts from fraud detection systems based on risk severity.
- Recommend improvements to alert logic, thresholds, and escalation processes.
Risk Assessment & Mitigation
- Develop and apply risk scoring methodologies.
- Conduct risk assessments across products, processes, and systems.
- Recommend and implement control and process improvements.
- Maintain the Fraud Risk Register and track remediation actions.
Dashboards & Automation
- Design and maintain Power BI dashboards providing insight into fraud risks, investigations, and remediation progress.
- Develop and maintain SharePoint lists and workflow automation (e.g. Power Automate).
- Ensure dashboard accuracy, performance, and usability.
Continuous Improvement
- Identify emerging fraud trends and operational vulnerabilities.
- Enhance fraud detection models and analytical approaches.
- Stay informed on industry best practices and regulatory developments.
Stakeholder Engagement
- Work closely with Compliance, IT, Operations, and Business teams.
- Engage with regulators, law enforcement, and external industry partners as required.
Qualifications & Experience
- BCom in Information and Technology Management
- Risk Management (Fraud, Operational, or Enterprise Risk)
- Data Analytics, Data Science, or Data Visualisation
- Informatics or Information Systems
- Business or Applied Analytics
- Project Management (qualification or proven delivery experience)
Experience
- 1–2 years’ data analysis experience in fraud, risk, operations, or financial services.
- Experience working with large datasets to identify anomalies and trends.
- Exposure to fraud risk, operational risk, compliance, or control environments.
- Experience supporting remediation, audits, or issue management processes.
Technical Skills
- SQL proficiency (BigQuery or similar preferred).
- Experience with Power BI, Looker, Tableau, or similar tools.
- Strong understanding of data quality, lineage, and system dependencies.
- Ability to validate data used for risk and regulatory reporting.
Behaviours
- Strong ownership and accountability.
- Ability to manage multiple priorities simultaneously.
- Comfortable working in fast-paced, evolving environments.
- Strong communication skills across technical and non-technical stakeholders.
Closing Date 03 February 2026
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Job Description
- A vacancy exists for Sales Executives – Liquor Trade within the Merchant Division, in EC.
- As the Sales Executive, you will be the driving force behind the success of Kazang. You will be given full autonomy and accountability as if it were your own business.
- This means that you will be responsible for ensuring the highest level of quality and customer service. You will be instrumental in the growth and success of the company.
Key Responsibilities include, but are not limited to:
- Able to conduct and achieve sales targets.
- Able to install the devices.
- Willing to engage with informal vendors.
- Establish new business areas.
- Achieve availability/visibility of the company product.
- Achieve average revenue per unit. Review sales performance weekly and plan strategies to ensure that targets are being met.
- Ensure sales reps are looking for opportunities to cross-sell and propose accordingly.
In order to be considered for this position, the following requirements must be met:
- English and at least one other African language.
- 1-2 years of client sales experience.
- A driver’s license is essential.
Technical Competencies:
- Computer literate in Windows, Outlook, and Excel.
Behavioural Competencies:
- Self-starter.
- Self-Management.
- Willing to work in a productive team.
- Excited about new ventures and eager to learn
Closing Date 27 February 2026
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Job Description
- A vacancy exists for Sales Executives – Liquor Trade within the Merchant Division, in EC.
- As the Sales Executive, you will be the driving force behind the success of Kazang. You will be given full autonomy and accountability as if it were your own business.
- This means that you will be responsible for ensuring the highest level of quality and customer service. You will be instrumental in the growth and success of the company.
Key Responsibilities include, but are not limited to:
- Able to conduct and achieve sales targets.
- Able to install the devices.
- Willing to engage with informal vendors.
- Establish new business areas.
- Achieve availability/visibility of the company product.
- Achieve average revenue per unit. Review sales performance weekly and plan strategies to ensure that targets are being met.
- Ensure sales reps are looking for opportunities to cross-sell and propose accordingly.
In order to be considered for this position, the following requirements must be met:
- English and at least one other African language.
- 1-2 years of client sales experience.
- A driver’s license is essential.
Technical Competencies:
- Computer literate in Windows, Outlook, and Excel.
Behavioural Competencies:
- Self-starter.
- Self-Management.
- Willing to work in a productive team.
- Excited about new ventures and eager to learn
Closing Date 27 February 2026
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Purpose
- The Executive Head of Field Services owns the end‑to‑end delivery of all in‑field operational work across the Merchant Division. This includes installations, repairs, collections, asset movement, and frontline customer interactions.
The role ensures that field activities uphold:
- High service quality
- Operational safety
- Brand consistency
- Asset protection
- Customer satisfaction
- Scalable performance across all verticals
This is a senior leadership role centred on operational excellence, customer experience, and multi‑vertical service integration.
Key Responsibility Areas
Field Services Strategy & Operating Model
- Define, optimise, and lead the field services operating model across the Merchant Division.
- Maintain vertical service structures while driving group‑wide consistency, standards, and performance.
- Ensure the operating model is scalable, integrated, and future‑ready.
In‑Field Service Delivery
- Oversee all in‑field activities — installations, repairs, collections, asset movement.
- Set and enforce service standards, SLAs, turnaround expectations, and quality benchmarks.
- Ensure field work is prioritised and executed according to customer and business needs.
Customer Experience in the Field
- Embed customer‑centric behaviours and service standards into all field operations.
- Partner with CX to measure and improve in‑field customer satisfaction and experience scores.
- Ensure field teams represent the Lesaka brand consistently and professionally.
Asset, Stock & Device Management (Field Perspective)
- Oversee device handling, field stock movement, and collections processes.
- Partner with Shared Services and Customer Care to strengthen asset tracking and integrity.
- Reduce losses, damage, inefficiencies, and unnecessary costs in field operations.
Field Enablement & Systems
- Ensure field teams are equipped with the correct tools, systems, routing technologies, and information.
- Partner with Technology to improve field mobility solutions and system performance.
- Ensure adoption and proper usage of field service systems and mobile tools.
Operational Risk, Safety & Compliance
- Ensure field operations comply with safety, security, fraud‑prevention, and data‑handling requirements.
- Partner with Risk & Fraud to mitigate fraud exposure, asset loss, and operational risks.
- Ensure incidents are identified, escalated, investigated, and resolved efficiently.
Field Services Leadership & Capability
- Lead, mentor, and build field leadership teams.
- Drive a culture of accountability, performance, discipline, and service excellence.
- Ensure workforce planning aligns to demand, geography, and performance expectations.
Key Competencies Required
Field Operations Leadership
- Leads large, distributed teams delivering high‑volume in‑field work.
Customer‑Centric Delivery
- Ensures frontline service interactions drive exceptional customer satisfaction.
Operational Excellence
- Runs consistent, reliable, efficient field operations at scale.
Asset & Stock Control
- Understands device management, loss reduction, and field asset discipline.
Systems Enablement
- Leverages field service technologies, routing tools, and mobility solutions.
Risk & Safety Awareness
- Maintains strong focus on operational risk, safety protocols, and asset security.
Stakeholder Collaboration
- Aligns field services with Customer Care, CX, Tech, Data, and Shared Services.
Leadership & Development
- Builds strong field leadership depth and team capability in a complex environment.
Closing Date 30 January 2026
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Job Description
- A vacancy exists for Sales Executives – Liquor Trade within the Merchant Division, in EC.
- As the Sales Executive, you will be the driving force behind the success of Kazang. You will be given full autonomy and accountability as if it were your own business.
- This means that you will be responsible for ensuring the highest level of quality and customer service. You will be instrumental in the growth and success of the company.
Key Responsibilities include, but are not limited to:
- Able to conduct and achieve sales targets.
- Able to install the devices.
- Willing to engage with informal vendors.
- Establish new business areas.
- Achieve availability/visibility of the company product.
- Achieve average revenue per unit. Review sales performance weekly and plan strategies to ensure that targets are being met.
- Ensure sales reps are looking for opportunities to cross-sell and propose accordingly.
In order to be considered for this position, the following requirements must be met:
- English and at least one other African language.
- 1-2 years of client sales experience.
- A driver’s license is essential.
Technical Competencies:
- Computer literate in Windows, Outlook, and Excel.
Behavioural Competencies:
- Self-starter.
- Self-Management.
- Willing to work in a productive team.
- Excited about new ventures and eager to learn
Closing Date 27 February 2026
go to method of application »
Purpose
- The Executive Head of Customer Care owns the end‑to‑end customer care ecosystem across the Merchant Division — including all inbound customer support channels, recon & settlement operations, and the operational delivery of Systems of Engagement (SOE).
This role ensures that:
- Every customer interaction is handled with excellence
- Recon & settlement processes maintain financial integrity
- Customer care technologies are stable, efficient, and reliable
- Cross‑functional teams collaborate to resolve issues quickly
- Customer satisfaction, accuracy and service consistency remain world‑class
Key Responsibility Areas
Customer Care Operations (Inbound Channels)
- Own and manage all inbound customer touchpoints: call centre, email, WhatsApp, chat and social media.
- Ensure consistent service quality and customer outcomes across all channels.
- Maintain vertical business structures while enabling central operational excellence.
Recon & Settlement Operations
- Lead recon and settlement operations supporting merchant financial flows.
- Ensure accuracy, timeliness and integrity of all settlement processes.
- Partner with Finance and Risk to manage operational and financial exposure.
Systems of Engagement (SOE) Delivery
- Own the delivery, performance and stability of all customer‑care SOE platforms.
- Partner with Technology teams on system enhancements, changes and improvements.
- Ensure SOE tools support efficient customer interaction, tracking and resolution.
Customer Care Strategy & Optimisation
- Define customer care operating models, service standards and performance expectations.
- Identify opportunities to improve resolution times, efficiency and customer outcomes.
- Drive continuous improvement and embed customer‑centric operational practices.
Cross‑Functional Customer Enablement
- Partner with CX to embed insights and improve end‑to‑end customer journeys.
- Work with Data teams to leverage analytics for service optimisation.
- Coordinate with Field Services to ensure seamless issue resolution across channels.
Operational Risk & Control Management
- Ensure adherence to all operational controls, governance frameworks and policies.
- Work with Risk & Fraud to manage fraud prevention, data privacy and operational risk.
- Ensure issues are identified, escalated, and resolved effectively.
Customer Care Leadership & Capability Development
- Lead, support and develop customer care teams across all operational functions.
- Build scalable capability to support business growth and increased customer complexity.
- Embed a culture of excellence, accountability, and continuous improvement.
Key Competencies Required
Customer Operations Leadership
- Leads large, multi‑channel customer environments with confidence and clarity.
Systems Enablement
- Ensures SOE technologies support efficient customer journeys and resolution.
Operational Excellence
- Drives consistency, service accuracy, and efficiency at scale.
Financial & Recon Acumen
- Understands settlement processes and ensures financial operational integrity.
Stakeholder Collaboration
- Aligns effectively with CX, Technology, Finance, Risk, BPMO and Field Services.
Risk & Control Awareness
- Understands and manages operational, customer and system risk.
Continuous Improvement
- Identifies optimisation opportunities that reduce cost‑to‑serve and improve experience.
People Leadership
- Builds, motivates and develops high‑performing operational teams.
Closing Date 30 January 2026
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Purpose
The Head of Shared Services is accountable for centralising and optimising procurement, facilities, and fleet functions across the Merchant Division. This role ensures that shared services deliver:
- Cost efficiency
- Operational reliability
- Sustainability
- Governance and compliance
- Fit‑for‑purpose assets, facilities, and sourcing decisions
All aligned with the Merchant Division’s strategy, architectural standards, and operational needs.
Key Responsibility Areas
Enterprise Procurement & Sourcing
- Lead all procurement activities across the Merchant Division — including technology, hardware, devices, and service sourcing.
- Assess business needs and architectural fit before sourcing any solution.
- Present best‑fit, value‑optimised options balancing cost, quality, scalability, and risk.
- Drive best‑price outcomes while safeguarding sustainability and quality.
Procurement Governance & Compliance
- Ensure procurement practices align with Group policies, architectural standards, and compliance requirements.
- Embed ethical sourcing, sustainability practices, and supplier‑risk management.
- Partner with Compliance, Risk & Fraud on procurement‑related risk and controls.
Operational Facilities Management
- Own and manage all non‑corporate operational facilities, including warehouses, call centres, operational buildings, and storage sites.
- Ensure facilities are safe, secure, compliant, functional, and operationally effective.
- Oversee rentals, facility maintenance, health & safety, and operational readiness.
Fleet Management
- Lead and optimise the entire Merchant Division fleet.
- Ensure assets are fit for purpose, efficiently utilised, correctly branded, and cost‑optimised.
- Oversee maintenance cycles, risk management, lifecycle planning, and fleet controls.
Cost Optimisation & Asset Efficiency
- Drive cost‑efficiency initiatives across procurement, facilities, and fleet.
- Track total cost of ownership (TCO) and utilisation of shared assets.
- Reduce waste, streamline processes, and embed efficiency across all shared‑services functions.
Shared Services Enablement
- Ensure operational teams receive timely access to assets, facilities, and services.
- Remove operational bottlenecks and enable seamless execution.
- Act as a trusted operational partner to all business units.
Shared Services Leadership & Capability
- Lead and develop procurement, facilities, and fleet management teams.
- Build a scalable shared‑services operating model based on governance, accountability, and service excellence.
- Embed strong performance management, operational discipline, and customer‑centric support.
Key Competencies Required
Strategic Procurement
- Sources best‑fit solutions at scale while balancing risk, architecture, cost, and quality.
Commercial Acumen
- Optimises high‑spend areas and drives value across operational categories.
Operational Enablement
- Ensures shared services empower — rather than slow down — operational execution.
Risk & Compliance Awareness
- Understands operational and supplier‑related risks and embeds appropriate controls.
Asset & Facilities Management
- Oversees complex environments with physical assets, facilities, and infrastructure.
Stakeholder Management
- Collaborates effectively with Finance, Technology, Field Services, BPMO, and Operations.
Execution Discipline
- Runs shared services with consistency, predictability, and strong governance.
People Leadership
- Develops accountable, service‑oriented teams and drives leadership excellence.
Closing Date 30 January 2026
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Purpose
The Chief Information Officer is accountable for ensuring that all non‑product and SOE technologies are:
- Stable
- Scalable
- Secure
- Architecturally aligned
- Fit for business, operational, and customer needs
- Cost‑efficient and properly governed
You will own CRM, ERP, internal tooling, workflow systems, hardware and software acquisition decisions, and the overall enterprise technology architecture — enabling the Merchant Division to operate efficiently, safely, and at scale.
Key Responsibility Areas
Enterprise Technology Ownership (Non‑Product & SOE)
- Own all non‑product technology platforms within the Merchant Division.
- Ensure stability, availability, and performance of Systems of Engagement (SOE).
- Clearly define boundaries between product vs non‑product technology ownership.
CRM & ERP Platform Management
- Own CRM and ERP platforms end‑to‑end, including enhancements, roadmaps, architecture, and BAU demand.
- Ensure platforms enable customer lifecycle management, operational workflows, and financial processes.
- Partner with BPMO to prioritise and resource CRM/ERP initiatives effectively.
Tooling & Collaboration Enablement
- Own and standardise internal tooling, workflow systems, and collaboration platforms.
- Improve productivity, operational visibility, and organisational collaboration through optimised solutions.
Enterprise Architecture & Standards
- Define and govern the Merchant Division’s technology architecture principles.
- Ensure all technology solutions adhere to approved architectural and integration standards.
- Prevent platform sprawl, duplication, and technical debt through governance and lifecycle management.
Software & Hardware Acquisition Accountability
- Own enterprise‑wide software and hardware acquisition requirements.
- Collaborate with Shared Services and Procurement on sourcing decisions.
- Ensure purchases are scalable, secure, cost‑effective, and fit‑for‑purpose.
Technology Governance & Risk Alignment
- Establish governance for technology change, integration, vendor use, and architectural compliance.
- Ensure alignment with data privacy, security, operational risk, and fraud‑risk frameworks.
- Partner with Risk & Fraud, Information Security, and Compliance to mitigate technology‑related vulnerabilities.
Delivery & Stakeholder Enablement
- Partner with BPMO on prioritisation, sequencing, and delivery of technology initiatives.
- Enable operational teams through reliable, well‑designed platforms.
- Act as a trusted technology advisor to the COO, ExCo, and Merchant leadership teams.
Technology Team Leadership
- Lead and grow technology teams, platform owners, and support resources.
- Build a service‑oriented, execution‑focused, accountable team culture.
- Ensure knowledge management and preservation of institutional architectural intelligence.
Key Competencies Required
Enterprise Technology Leadership
- Designs, leads, and governs enterprise technology as a business enabler, not just a technical function.
Architecture & Systems Thinking
- Understands complex technology ecosystems and designs integrated, scalable, future‑proof architectures.
Platform Management
- Ensures CRM, ERP, and SOE platforms are reliable, efficient, and aligned to operational needs.
Commercial & Vendor Acumen
- Makes disciplined decisions about cost, licensing, hardware, vendor relationships, and long‑term sustainability.
Stakeholder Influence
- Translates business requirements into technology outcomes across multi‑functional teams.
Risk & Control Awareness
- Balances technology innovation with risk, compliance, privacy, and security requirements.
Execution Discipline
- Works with BPMO to deliver technology initiatives predictably and with strong governance.
People Leadership
- Develops strong platform ownership, team capability, and a high‑performance technology culture.
Closing Date 30 January 2026
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Purpose
- The Executive Head of BPMO is responsible for acting as the single coordination, prioritisation, and governance point for all strategic initiatives, cross‑functional programmes, and non‑BAU demand across the Merchant Division.
This role ensures that all project work is:
- Clearly defined
- Correctly prioritised
- Realistically resourced
- Appropriately sequenced
- Managed with disciplined governance
- Delivered predictably in line with the COO Execution Strategy
Key Responsibility Areas
Enterprise Project Intake & Prioritisation
- Serve as the central intake point for all Merchant Division project requests.
- Define and manage structured intake and prioritisation processes.
- Ensure alignment to strategy, regulatory expectations, and customer impact.
- Facilitate prioritisation discussions with the COO and Executive leadership.
Demand, Capacity & Portfolio Management
- Maintain a consolidated view of active, planned, and pipeline initiatives.
- Translate business demand into realistic capacity and sequencing plans.
- Identify delivery risks, capacity gaps, and interdependencies.
- Own the Merchant Division’s enterprise project portfolio roadmap.
Project Definition & Readiness
- Ensure all initiatives meet defined readiness criteria before execution.
- Oversee the development of BRS documents, functional specifications, scope, and success metrics.
- Challenge under‑scoped or misaligned initiatives.
Execution Governance & Delivery Assurance
- Define and enforce project governance frameworks, meetings, and reporting cycles.
- Track progress, dependencies, and risks across the portfolio.
- Escalate delivery risks, constraints, and decision points proactively.
- Provide ongoing delivery assurance to the COO and Executive Committee.
Cross‑Functional Orchestration
- Coordinate execution across Technology, Data, CX, Risk, Shared Services, Customer Care, Field Services and Operations.
- Ensure sequencing across teams is logical and prevents siloed delivery.
- Act as a neutral facilitator to resolve inter‑team delivery conflicts.
Reporting & Executive Decision Support
- Provide clear insights into portfolio health, delivery performance, trade‑offs, and prioritisation scenarios.
- Deliver high‑quality, concise executive reporting.
- Support the COO and leadership with accurate information for decision-making.
BPMO Capability & Team Leadership
- Build and lead the BPMO team, including programme, portfolio, and PMO resources.
- Establish BPMO tools, operating rhythms, and ways of working.
- Embed a culture of clarity, accountability, structure, and disciplined execution.
Key Competencies Required
Strategic Thinking
- Translates long-term strategy into realistic execution portfolios and prioritisation decisions.
Portfolio & Programme Management
- Oversees complex, cross‑functional delivery environments with structured sequencing and dependency mapping.
Commercial Acumen
- Understands cost, risk, capacity and value trade‑offs when prioritising initiatives.
Stakeholder Influence
- Drives alignment and collaboration without relying on positional authority.
Execution Discipline
- Establishes governance, structure, and accountability mechanisms for predictable execution.
Decision‑Making
- Makes informed decisions amidst ambiguity, enabling rapid leadership trade-offs.
Leadership & Team Enablement
- Develops and empowers a high‑performing BPMO team.
Systems Thinking
- Understands organisational interdependencies and downstream impacts across the enterprise
Closing Date 30 January 2026
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Job Description
- A vacancy exists for Sales Executives – Liquor Trade within the Merchant Division, in EC.
- As the Sales Executive, you will be the driving force behind the success of Kazang. You will be given full autonomy and accountability as if it were your own business.
- This means that you will be responsible for ensuring the highest level of quality and customer service. You will be instrumental in the growth and success of the company.
Key Responsibilities include, but are not limited to:
- Able to conduct and achieve sales targets.
- Able to install the devices.
- Willing to engage with informal vendors.
- Establish new business areas.
- Achieve availability/visibility of the company product.
- Achieve average revenue per unit. Review sales performance weekly and plan strategies to ensure that targets are being met.
- Ensure sales reps are looking for opportunities to cross-sell and propose accordingly.
In order to be considered for this position, the following requirements must be met:
- English and at least one other African language.
- 1-2 years of client sales experience.
- A driver’s license is essential.
Technical Competencies:
- Computer literate in Windows, Outlook, and Excel.
Behavioural Competencies:
- Self-starter.
- Self-Management.
- Willing to work in a productive team.
- Excited about new ventures and eager to learn
Closing Date 27 February 2026
go to method of application »
Purpose
- The Executive Head of Risk & Fraud acts as the oversight function for all operational risk across the Merchant Division. This includes ownership of the Operations Risk Matrix, fraud monitoring and reduction programmes, operational compliance oversight, data‑privacy monitoring, and broader enterprise risk enablement.
Your mandate is to ensure that risks are:
- Identified
- Assessed
- Monitored
- Controlled
- Escalated appropriately
- Mitigated effectively
All while supporting safe, resilient, and compliant business operations.
Key Responsibility Areas
Operational Risk Oversight
- Own and maintain the Merchant Division Operations Risk Matrix.
- Identify, assess, and monitor operational risks across all business units.
- Ensure each risk is accurately documented, rated, and assigned for mitigation.
Fraud Risk Management & Reduction
- Establish and oversee fraud‑monitoring frameworks across operations.
- Analyse fraud patterns, root causes, and emerging risk indicators.
- Lead fraud‑reduction initiatives in partnership with Technology, Data, and Operations.
Operational Compliance Oversight
- Provide oversight of operational compliance requirements (execution may sit with other teams).
- Monitor adherence to controls, policies, SOPs, risk frameworks, and compliance obligations.
- Escalate non‑compliance, control failures, and operational weaknesses.
Data Privacy Risk Oversight
- Oversee data‑privacy risks across systems, processes, and operational workflows.
- Partner with Technology, Data, and Compliance to embed privacy controls.
- Track, monitor, and escalate data‑privacy incidents and remediation actions.
Risk Monitoring, Reporting & Escalation
- Establish risk dashboards, reporting cycles, and visibility tools.
- Provide timely risk insights, trend analyses, and emerging‑risk warnings to the COO and Executive team.
- Proactively escalate high‑impact or fast‑emerging risks.
Risk‑Driven Programme Enablement
- Partner with BPMO to embed risk considerations into project intake, design, sequencing, and execution.
- Influence prioritisation of risk‑remediation initiatives.
- Ensure new initiatives incorporate operational and fraud‑risk controls upfront.
Risk Culture & Capability Enablement
- Build a strong operational risk and fraud‑awareness culture across the Merchant Division.
- Enable operational leaders to understand and manage risk effectively within their functions.
- Develop a pragmatic, execution‑oriented risk capability that supports business agility.
Key Competencies Required
Field Operations Leadership
- Understands complex, high‑volume operational environments with distributed teams.
Customer‑Centric Risk Management
- Protects customers by ensuring safe, consistent, compliant processes.
Operational Excellence
- Strengthens controls, improves reliability, and drives disciplined execution.
Fraud & Operational Risk Acumen
- Understands fraud patterns, operational risks, and mitigation frameworks.
Systems & Data Awareness
- Uses data, dashboards, and systems insights to identify and address risk trends.
Risk & Safety Awareness
- Strong focus on protecting customers, assets, information, and operational integrity.
Stakeholder Collaboration
- Works effectively across Technology, Data, compliance functions, and business operations.
Leadership & Enablement
- Builds and leads a high‑performing operational risk capability.
Closing Date 30 January 2026
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Purpose
- The Executive Head of Customer Experience (CX) owns the full CX ecosystem across the Merchant Division — including customer journey design, satisfaction measurement (CSAT / CHAP), experience insight, and improvement programmes.
This role ensures that customer‑centric design delivers:
- Stronger customer satisfaction
- Reduced cost‑to‑serve
- Operational efficiency
- Revenue growth
- Improved brand consistency
You will translate customer insights into actionable recommendations that drive long‑term experience and commercial impact.
Key Responsibility Areas
Customer Experience Strategy & Design
- Define and own the end‑to‑end CX design framework for the Merchant Division.
- Design and evolve customer journeys in partnership with Technology, Product, and Operations.
- Ensure CX design aligns with business strategy and customer needs.
CX Measurement & Voice of Customer
- Establish and lead CSAT, CHAP, and other experience‑measurement programmes.
- Build measurement frameworks, cadence, and success metrics.
- Ensure consistent and reliable feedback collection across all customer touchpoints.
CX Insights & Continuous Improvement
- Translate customer data, feedback, and behavioural patterns into actionable insights.
- Identify pain points, root causes, and opportunities for improvement.
- Drive a culture of continuous improvement across the Merchant Division.
CX Programmes of Work
- Develop CX‑led programmes based on measurement and insight findings.
- Partner with BPMO to prioritise, sequence, and execute CX initiatives.
- Measure and track the impact of CX initiatives on cost, revenue, and customer satisfaction.
Commercial & Brand Impact Enablement
- Ensure CX initiatives support revenue growth, customer retention, and reduced cost‑to‑serve.
- Strengthen brand positioning through consistent, high‑quality experiences.
- Communicate the commercial value of CX improvements across leadership forums.
Cross‑Functional CX Enablement
- Partner with Customer Care, Field Services, Technology, and Data to embed CX principles.
- Influence operational and system decisions to ensure customer‑centric outcomes.
- Serve as the voice of the customer in strategic and operational forums.
CX Capability & Team Leadership
- Build and lead a CX analytics and insight capability.
- Develop a team of CX analysts focused on journey insights and optimisation.
- Embed CX thinking organisation‑wide, beyond the CX function.
Key Competencies Required
Customer‑Centric Design
- Applies structured CX and journey‑mapping methodologies to real business challenges.
Insight & Analytics Orientation
- Turns data, trends, and behaviour into practical recommendations.
Continuous Improvement
- Uses insight and measurement to drive process, system, and experience optimisation.
Commercial Acumen
- Links CX initiatives directly to revenue impact, retention, and cost‑to‑serve reduction.
Stakeholder Influence
- Drives alignment across multiple teams without relying on positional authority.
Systems & Journey Thinking
- Understands end‑to‑end customer journeys across systems, channels and functions.
Execution Collaboration
- Works with BPMO and delivery teams to ensure CX outcomes are implemented effectively.
Leadership & Enablement
- Builds and inspires a high‑performing CX capability.
Closing Date 30 January 2026
go to method of application »
Job Description
- A vacancy exists for Sales Executives – Liquor Trade within the Merchant Division, in KZN.
- As the Sales Executive, you will be the driving force behind the success of Kazang. You will be given full autonomy and accountability as if it were your own business.
- This means that you will be responsible for ensuring the highest level of quality and customer service. You will be instrumental in the growth and success of the company.
Key Responsibilities include, but are not limited to:
- Able to conduct and achieve sales targets.
- Able to install the devices.
- Willing to engage with informal vendors.
- Establish new business areas.
- Achieve availability/visibility of the company product.
- Achieve average revenue per unit. Review sales performance weekly and plan strategies to ensure that targets are being met.
- Ensure sales reps are looking for opportunities to cross-sell and propose accordingly.
In order to be considered for this position, the following requirements must be met:
- English and at least one other African language.
- 1-2 years of client sales experience.
- A driver’s license is essential.
Technical Competencies:
- Computer literate in Windows, Outlook, and Excel.
Behavioural Competencies:
- Self-starter.
- Self-Management.
- Willing to work in a productive team.
- Excited about new ventures and eager to learn
Closing Date 27 February 2026
go to method of application »
Job Description
- A vacancy exists for Sales Executives – Liquor Trade within the Merchant Division, in KZN.
- As the Sales Executive, you will be the driving force behind the success of Kazang. You will be given full autonomy and accountability as if it were your own business.
- This means that you will be responsible for ensuring the highest level of quality and customer service. You will be instrumental in the growth and success of the company.
Key Responsibilities include, but are not limited to:
- Able to conduct and achieve sales targets.
- Able to install the devices.
- Willing to engage with informal vendors.
- Establish new business areas.
- Achieve availability/visibility of the company product.
- Achieve average revenue per unit. Review sales performance weekly and plan strategies to ensure that targets are being met.
- Ensure sales reps are looking for opportunities to cross-sell and propose accordingly.
In order to be considered for this position, the following requirements must be met:
- English and at least one other African language.
- 1-2 years of client sales experience.
- A driver’s license is essential.
Technical Competencies:
- Computer literate in Windows, Outlook, and Excel.
Behavioural Competencies:
- Self-starter.
- Self-Management.
- Willing to work in a productive team.
- Excited about new ventures and eager to learn
Closing Date 27 February 2026
go to method of application »
Job Description
- A vacancy exists for Sales Executives – Liquor Trade within the Merchant Division, in KZN.
- As the Sales Executive, you will be the driving force behind the success of Kazang. You will be given full autonomy and accountability as if it were your own business.
- This means that you will be responsible for ensuring the highest level of quality and customer service. You will be instrumental in the growth and success of the company.
Key Responsibilities include, but are not limited to:
- Able to conduct and achieve sales targets.
- Able to install the devices.
- Willing to engage with informal vendors.
- Establish new business areas.
- Achieve availability/visibility of the company product.
- Achieve average revenue per unit. Review sales performance weekly and plan strategies to ensure that targets are being met.
- Ensure sales reps are looking for opportunities to cross-sell and propose accordingly.
In order to be considered for this position, the following requirements must be met:
- English and at least one other African language.
- 1-2 years of client sales experience.
- A driver’s license is essential.
Technical Competencies:
- Computer literate in Windows, Outlook, and Excel.
Behavioural Competencies:
- Self-starter.
- Self-Management.
- Willing to work in a productive team.
- Excited about new ventures and eager to learn
Closing Date 27 February 2026
go to method of application »
Job Description
- A vacancy exists for Sales Executives – Liquor Trade within the Merchant Division, in KZN.
- As the Sales Executive, you will be the driving force behind the success of Kazang. You will be given full autonomy and accountability as if it were your own business.
- This means that you will be responsible for ensuring the highest level of quality and customer service. You will be instrumental in the growth and success of the company.
Key Responsibilities include, but are not limited to:
- Able to conduct and achieve sales targets.
- Able to install the devices.
- Willing to engage with informal vendors.
- Establish new business areas.
- Achieve availability/visibility of the company product.
- Achieve average revenue per unit. Review sales performance weekly and plan strategies to ensure that targets are being met.
- Ensure sales reps are looking for opportunities to cross-sell and propose accordingly.
In order to be considered for this position, the following requirements must be met:
- English and at least one other African language.
- 1-2 years of client sales experience.
- A driver’s license is essential.
Technical Competencies:
- Computer literate in Windows, Outlook, and Excel.
Behavioural Competencies:
- Self-starter.
- Self-Management.
- Willing to work in a productive team.
- Excited about new ventures and eager to learn
Closing Date 27 February 2026
Method of Application
Use the link(s) below to apply on company website.
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