Purpose
The Head of Shared Services is accountable for centralising and optimising procurement, facilities, and fleet functions across the Merchant Division. This role ensures that shared services deliver:
- Cost efficiency
- Operational reliability
- Sustainability
- Governance and compliance
- Fit‑for‑purpose assets, facilities, and sourcing decisions
All aligned with the Merchant Division’s strategy, architectural standards, and operational needs.
Key Responsibility Areas
Enterprise Procurement & Sourcing
- Lead all procurement activities across the Merchant Division — including technology, hardware, devices, and service sourcing.
- Assess business needs and architectural fit before sourcing any solution.
- Present best‑fit, value‑optimised options balancing cost, quality, scalability, and risk.
- Drive best‑price outcomes while safeguarding sustainability and quality.
Procurement Governance & Compliance
- Ensure procurement practices align with Group policies, architectural standards, and compliance requirements.
- Embed ethical sourcing, sustainability practices, and supplier‑risk management.
- Partner with Compliance, Risk & Fraud on procurement‑related risk and controls.
Operational Facilities Management
- Own and manage all non‑corporate operational facilities, including warehouses, call centres, operational buildings, and storage sites.
- Ensure facilities are safe, secure, compliant, functional, and operationally effective.
- Oversee rentals, facility maintenance, health & safety, and operational readiness.
Fleet Management
- Lead and optimise the entire Merchant Division fleet.
- Ensure assets are fit for purpose, efficiently utilised, correctly branded, and cost‑optimised.
- Oversee maintenance cycles, risk management, lifecycle planning, and fleet controls.
Cost Optimisation & Asset Efficiency
- Drive cost‑efficiency initiatives across procurement, facilities, and fleet.
- Track total cost of ownership (TCO) and utilisation of shared assets.
- Reduce waste, streamline processes, and embed efficiency across all shared‑services functions.
Shared Services Enablement
- Ensure operational teams receive timely access to assets, facilities, and services.
- Remove operational bottlenecks and enable seamless execution.
- Act as a trusted operational partner to all business units.
Shared Services Leadership & Capability
- Lead and develop procurement, facilities, and fleet management teams.
- Build a scalable shared‑services operating model based on governance, accountability, and service excellence.
- Embed strong performance management, operational discipline, and customer‑centric support.
Key Competencies Required
Strategic Procurement
- Sources best‑fit solutions at scale while balancing risk, architecture, cost, and quality.
Commercial Acumen
- Optimises high‑spend areas and drives value across operational categories.
Operational Enablement
- Ensures shared services empower — rather than slow down — operational execution.
Risk & Compliance Awareness
- Understands operational and supplier‑related risks and embeds appropriate controls.
Asset & Facilities Management
- Oversees complex environments with physical assets, facilities, and infrastructure.
Stakeholder Management
- Collaborates effectively with Finance, Technology, Field Services, BPMO, and Operations.
Execution Discipline
- Runs shared services with consistency, predictability, and strong governance.
People Leadership
- Develops accountable, service‑oriented teams and drives leadership excellence.
Closing Date 30 January 2026
Gmail
Yahoomail