Executive Head Subscriber - FADT (Midrand) at Fidelity Services Group

Overall Purpose of the Job:

The overall purpose of this position is to manage and oversee a national business operation as an Executive Head Subscriber of a major subsidiary within the Fidelity Services Group. This role will be reporting directly to the Group Chief Executive Officer. The role caters for all business aspects related to managing and leading a large national corporate entity within the Security and Services Industries, based on the subscriber model.

The incumbent must demonstrate the ability to ensure optimal leadership and management of the division, achievement of set goals and targets, mitigate organisational risks, create customer satisfaction and enhance long-term value with a hands-on approach.

Minimum Qualifications and Experience:

• B Comm degree or similar Tertiary qualification as a minimum.
• Grade A/B Psira Registerd,
• Minimum 10 years Executive managerial experience within a large Corporate Environment.
• Minimum of 15 years of experience in a management role, preferably in services or Security and or subscriber environments.
• Experience managing multi-dimensional operational, sales and technical related business environments.
• Set budgets and achieve financial results by incorporating revenue growth, retention and cost management strategies.
• Track and monitor financial controls, management of costs and corporate governance throughout area of specialisation.
• Oversee and provide direction to operational resources on cost effective and efficient utilisation of resources including prevention of unauthorised and/or wasteful expenditure and losses.
• Specific experience as a business leader with budgets, cash flow and Capex management elements.
• Strong leadership skills and the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Experience in developing and implementing strategies to achieve business goals.
• Sound financial acumen and the ability to manage and lead multiple budgets and business plans.
• Strong MS Office suite computer skills, including but not limited to MS Word, Excel, Power Point and Outlook.
• Proven track record of technical understanding and innovation.
• Operational budgeting, divisional financial acumen and monthly, annual forecasting skills.

Main Duties:

• Manage the divisional financial results (cost: month on month and year on year) and record any discrepancies for corrective actions to be taken as and when required.
• Develop and manage budgets, financial forecasts, and other financial reports as and when required.
• Efficient communication and collaboration at all levels, including reporting at Board level.
• Strategically lead multi-dimensional departments, teams that includes but are not limited to Manco and Exco committees.
• Achieve revenue, gross margin, and operating profit targets.
• Oversee all aspects of the division’s operations, including but not limited to: sales, marketing, legal, compliance, SHE, finance, technical installations, stores and logistics, maintenance, human resources, facilities, and customer service.
• Ensure that the Division’s strategies and plans are aligned with the overall vision and mission of the Group.
• Develop, establish and direct the execution of operating policies to support overall institutional objectives.
• Develop, establish and direct the implementation of strategic business plans.
• Identify business opportunities for the acquisition of new business to achieve identified targets.
• Develop and maintain customer as well as stakeholder relations to ensure business growth and new potential business via Group integration.
• Oversee all initiatives within the respective Division to ensure that the implementation is executed as per the business plan.
• Manage a national team of employees and assign internal resources, including setting performance standards and providing feedback.
• Conduct regular performance evaluations for units, departments and employees. Ensure effective performance as per divisional goals.
• Develop, establish and direct the implementation of new national business development strategies, plans and targets.
• Ensure compliance with all company policies and procedures.
• Monitor and analyse industry trends and competition and make recommendations for improvements to the division’s operational output.
• Ensure efficient and customer- oriented handling of response services, technical installations, operations service delivery and customer complaints are actioned and resolved timeously.
• Review and sign agreements in line with the Group’s delegation of authority.
• Ensure that the division maintains high standards of corporate citizenship and social responsibility within all business practices.
• Manage and monitor the annual budgeting process for the division, based on input obtained from all business units within area of responsibility.
• Oversee outcomes in terms of the divisional policies, strategic planning guidelines and sound financial management practices via a national branch network.
• Create go to market strategies, develop and manage pipelines with teams and use information to forecast, track and measure performance.
• Influence the development of and drive the implementation of a customer excellence culture that builds positive relationships and encourages feedback.
• Measure business operations against performance and cost indicators and recommend improvements to drive operational efficiency and effectiveness on an ongoing basis.
• Ensure that effective, efficient and integrated operational platforms and processes are in place to support all business areas.
• Ensure compliance with impacting legislation including but not limited to: PSIRA Act, Firearms Control Act, BCEA, Employment Equity Act etc.
• Embrace diversity and ensure compliance with the Employment Equity strategy within the division.
• Engage with various stakeholders across the business to drive communication and collaboration.
• Support the FSG Group goal congruence initiatives.

Behavioural Competencies:

Leadership:

• To inspire and motivate teams to achieve their goals and objectives.
• Maintaining effective teams.
• Empowerment mindset with team members.

Communication:

• To communicate effectively at all levels with different stakeholders, from employees to Board members / Shareholders.
• Strategic Thinking:
• Think creatively and strategically to come up with effective plans and solutions.
• Customer focus and focus on continuous improvement.

Problem Solving:

• Ability to identify problems and develop effective solutions and manage risk.
• Proven high level comprehension of business processes, business finance and leadership accountability.
• Objective, open-minded and an “out-of-the-box” thinker.
• Strong consultative, analytical, and problem-solving skills.

Adaptability and Flexibility:

• Ability to adapt to changing circumstances and be flexible in problem-solving approaches.
• Able to assume and complete assignments independently.

Emotional Intelligence:

• To understand and manage one's own emotions and those of others.
• Conflict management.
• Professional manner and attitude.
• Ethical conduct and integrity

Customer Focus:

• To understand and anticipate the needs and expectations of customers in a localized subscriber environment and to respond accordingly.

Teamwork:

• To work collaboratively with others to achieve common goals.

Time Management:

• To effectively manage time and prioritise tasks/meet deadlines.

Result Orientation:

• To focus on and achieve desired outcomes.
• Attention to detail and drive for quality.
• Results oriented with demonstrated performance in keeping and delivering commitments.
• Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.