Job Vacancies at Fidelity Services Group

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 / Standard 10
• Previous supervisory experience
• PSIRA registered (Grade A or B)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (Basic MS Office) will be an advantage
• Valid driver’s licence
• Must've been in a supervisory capacity for a min. 3 years
• Sound knowledge of FADT disciplinary procedures
• Clean Disciplinary record 

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Job Description

The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and  to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

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Overall Purpose of the Job: 

To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid (-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch is sustained
• Drive a community driven pro-active service throughout the branch
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Manage operational Area Managers to ensure operational excellence throughout the branch
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

• Drive all marketing activations within the branch
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content-creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/pro-active communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business/Residential Guarding sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of Residential Guarding schemes

Attrition

• Manage all elements of attrition
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams

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Generic Job Purpose:

As the Operations, you are responsible for the complete operational functioning of the Armed Response department in an efficient and professional way.

Occupational Level:       

• Professionally Qualified and experienced specialists/mid-management

Subordinates:

• Guarding Manager
• Fleet Controller

Minimum Experience:

• 3-5 years’ experience in a similar environment
• 2-3 years’ management/supervisory experience
• 2-3 years’ experience in Operations

Minimum Qualification:

• Bachelor’s degree / Diploma (preferred)

Key Performance Area 1 (50%): Operations

• Accountable to maintain quality, service and outputs related to work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
• Oversee key projects, processes, and performance reports.
• Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
• Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
• Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
• Visit client sites on an ongoing basis.
• Play an active role in escalated customer complaints.
• Develop and maintain client relationships to enhance customer service.
• Resolve and escalate customer complaints within the set time frames.

Key Performance Area 2 (20%): Forecasting, Budgeting and Financial Management

• Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report on the achievement of planned objectives, and escalate deviations.
• Assist the business in achieving the budgeted financial targets by continuous service improvement and cost management, included but not limited to;
• Managing fuel consumption.
• Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
• Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
• Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
• Overhead cost control to effectively manage the cost of service delivery.

Key Performance Area 4 (15%): People Management

• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Provide clear leadership and promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within the auditing function
• Engage with various stakeholders across the business to drive communication and collaboration.
• Manage the succession planning process within area of responsibility.

Key Performance Area 5 (15%): Governance and Reporting

• Implement governance and compliance policies and processes effectively.
• Identify, manage, and provide feedback on any risk exposure within the region.
• Provide inputs for the business area on financial and non-financial reports to devise solutions or improvements.
• Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
• Prepare all relevant reports for stakeholders within required timeframes.
• Ensure that all employees are trained in accordance with set standards and regulatory requirements to ensure compliance.
• Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).

Competencies:

• Providing Leadership
• Communicating Information
• Building Relationships
• Driving Success
• Showing Resilience
• Investigating Issues
• Processing Details
• Structuring Tasks
• Giving Support
• Adjusting to Change
• Creating Innovation
• Evaluating Problems

Skills:

• Operational metrics
• Financial Management and Analytics
• Business Systems and processes
• Advanced Excel
• Negotiation skills
• Coaching
• Social Media

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Overall Purpose of the job:

Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning
   

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Main purpose of job:

To effectively quote and sign up potential clients requiring the services of ADT Security.

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent
• PSira grade C

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence and own reliable vehicle
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency
• Adaptable

go to method of application »

Main purpose of job:

To effectively quote and sign up potential clients requiring the services of ADT Security.

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent
• PSira grade C

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence and own reliable vehicle
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency
• Adaptable

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Overall Purpose of the Job:

The overall purpose of this position is to manage and oversee a national business operation as an Executive Head Subscriber of a major subsidiary within the Fidelity Services Group. This role will be reporting directly to the Group Chief Executive Officer. The role caters for all business aspects related to managing and leading a large national corporate entity within the Security and Services Industries, based on the subscriber model.

The incumbent must demonstrate the ability to ensure optimal leadership and management of the division, achievement of set goals and targets, mitigate organisational risks, create customer satisfaction and enhance long-term value with a hands-on approach.

Minimum Qualifications and Experience:

• B Comm degree or similar Tertiary qualification as a minimum.
• Grade A/B Psira Registerd,
• Minimum 10 years Executive managerial experience within a large Corporate Environment.
• Minimum of 15 years of experience in a management role, preferably in services or Security and or subscriber environments.
• Experience managing multi-dimensional operational, sales and technical related business environments.
• Set budgets and achieve financial results by incorporating revenue growth, retention and cost management strategies.
• Track and monitor financial controls, management of costs and corporate governance throughout area of specialisation.
• Oversee and provide direction to operational resources on cost effective and efficient utilisation of resources including prevention of unauthorised and/or wasteful expenditure and losses.
• Specific experience as a business leader with budgets, cash flow and Capex management elements.
• Strong leadership skills and the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Experience in developing and implementing strategies to achieve business goals.
• Sound financial acumen and the ability to manage and lead multiple budgets and business plans.
• Strong MS Office suite computer skills, including but not limited to MS Word, Excel, Power Point and Outlook.
• Proven track record of technical understanding and innovation.
• Operational budgeting, divisional financial acumen and monthly, annual forecasting skills.

Main Duties:

• Manage the divisional financial results (cost: month on month and year on year) and record any discrepancies for corrective actions to be taken as and when required.
• Develop and manage budgets, financial forecasts, and other financial reports as and when required.
• Efficient communication and collaboration at all levels, including reporting at Board level.
• Strategically lead multi-dimensional departments, teams that includes but are not limited to Manco and Exco committees.
• Achieve revenue, gross margin, and operating profit targets.
• Oversee all aspects of the division’s operations, including but not limited to: sales, marketing, legal, compliance, SHE, finance, technical installations, stores and logistics, maintenance, human resources, facilities, and customer service.
• Ensure that the Division’s strategies and plans are aligned with the overall vision and mission of the Group.
• Develop, establish and direct the execution of operating policies to support overall institutional objectives.
• Develop, establish and direct the implementation of strategic business plans.
• Identify business opportunities for the acquisition of new business to achieve identified targets.
• Develop and maintain customer as well as stakeholder relations to ensure business growth and new potential business via Group integration.
• Oversee all initiatives within the respective Division to ensure that the implementation is executed as per the business plan.
• Manage a national team of employees and assign internal resources, including setting performance standards and providing feedback.
• Conduct regular performance evaluations for units, departments and employees. Ensure effective performance as per divisional goals.
• Develop, establish and direct the implementation of new national business development strategies, plans and targets.
• Ensure compliance with all company policies and procedures.
• Monitor and analyse industry trends and competition and make recommendations for improvements to the division’s operational output.
• Ensure efficient and customer- oriented handling of response services, technical installations, operations service delivery and customer complaints are actioned and resolved timeously.
• Review and sign agreements in line with the Group’s delegation of authority.
• Ensure that the division maintains high standards of corporate citizenship and social responsibility within all business practices.
• Manage and monitor the annual budgeting process for the division, based on input obtained from all business units within area of responsibility.
• Oversee outcomes in terms of the divisional policies, strategic planning guidelines and sound financial management practices via a national branch network.
• Create go to market strategies, develop and manage pipelines with teams and use information to forecast, track and measure performance.
• Influence the development of and drive the implementation of a customer excellence culture that builds positive relationships and encourages feedback.
• Measure business operations against performance and cost indicators and recommend improvements to drive operational efficiency and effectiveness on an ongoing basis.
• Ensure that effective, efficient and integrated operational platforms and processes are in place to support all business areas.
• Ensure compliance with impacting legislation including but not limited to: PSIRA Act, Firearms Control Act, BCEA, Employment Equity Act etc.
• Embrace diversity and ensure compliance with the Employment Equity strategy within the division.
• Engage with various stakeholders across the business to drive communication and collaboration.
• Support the FSG Group goal congruence initiatives.

Behavioural Competencies:

Leadership:

• To inspire and motivate teams to achieve their goals and objectives.
• Maintaining effective teams.
• Empowerment mindset with team members.

Communication:

• To communicate effectively at all levels with different stakeholders, from employees to Board members / Shareholders.
• Strategic Thinking:
• Think creatively and strategically to come up with effective plans and solutions.
• Customer focus and focus on continuous improvement.

Problem Solving:

• Ability to identify problems and develop effective solutions and manage risk.
• Proven high level comprehension of business processes, business finance and leadership accountability.
• Objective, open-minded and an “out-of-the-box” thinker.
• Strong consultative, analytical, and problem-solving skills.

Adaptability and Flexibility:

• Ability to adapt to changing circumstances and be flexible in problem-solving approaches.
• Able to assume and complete assignments independently.

Emotional Intelligence:

• To understand and manage one's own emotions and those of others.
• Conflict management.
• Professional manner and attitude.
• Ethical conduct and integrity

Customer Focus:

• To understand and anticipate the needs and expectations of customers in a localized subscriber environment and to respond accordingly.

Teamwork:

• To work collaboratively with others to achieve common goals.

Time Management:

• To effectively manage time and prioritise tasks/meet deadlines.

Result Orientation:

• To focus on and achieve desired outcomes.
• Attention to detail and drive for quality.
• Results oriented with demonstrated performance in keeping and delivering commitments.
• Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.

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Job Description

Answer inbound calls on switchboard; attend to visitors at front reception and assist with administrative duties.

• Answering Switchboard and direct calls
• Customer liaison and telephonic enquires
• Attend to visitors and job applicants calling at the office
• Aim for first time resolution
• Ensure that daily target are achieved – on quality and quantity
• Customer focus
• Interpersonal savvy
• Approachability

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Minimum Requirements:

• At least 5 years’ experience in sales in a similar position.
• Sales diploma or equivalent qualifications.
• Must be professional and well presented at all times.
• Capable to work under pressure and for extended hours, if required.
• Full competence in the use and application of the Ms Office suite programs.
• Must be prepared to travel and own transport essential.
• Previous experience in the security industry would be a distinct advantage

Key Performance Areas: (Not totally inclusive)

• Accountability for growth of an area and proactively increasing turnover.
• Securing profitable new business through cold calling and other appropriate means.
• Attending to potential clients in different areas of responsibility.
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for security requirements and preparing proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients.
• Planning, budgeting, co-ordinating and attending client’s needs.
• Assisting with marketing related issues for the area.
• Compiling and submitting weekly and monthly management reports.

Other personality attributes:

• Ability to work under pressure
• Pro-active and innovative
• Ability to work independently
• Good planning and organizational skills

Core competencies:

• Entrepreneurial spirit
• Innovative
• Creativity
• Goal setting
• Driving for results
• Self-development
• Communication skills
• Customer focus
• Team work