Executive Housekeeper at Orion Hotels & Resorts

The Executive Housekeeper will be responsible for overseeing all aspects of housekeeping operations in at our beautiful hotel, located in the Northern Drakensberg to ensure a clean, comfortable, and welcoming environment for guests.  This includes managing a team of housekeeping staff, coordinating room cleaning schedules, monitoring inventory levels of cleaning supplies, and maintaining high standards of cleanliness and hygiene.

Key Responsibilities:

• Supervise and train housekeeping staff to ensure consistent quality of service.
• Develop and implement cleaning procedures to maintain cleanliness in guest rooms, public areas, and back of house areas.
• Schedule and assign daily cleaning tasks, inspect work to ensure compliance with standards.
• Maintain inventory of cleaning supplies and equipment, order supplies as needed.
• Oversee laundry operations to ensure availability of clean linens and towels.
• Work with other departments to coordinate cleaning schedules and special requests.
• Monitor and address guest feedback regarding housekeeping services.
• Conduct regular inspections to ensure cleanliness, orderliness, and proper maintenance of hotel facilities.
• Ensure compliance with health and safety regulations and standards.
• Create and implement training programs to continuously improve housekeeping staff performance.

Minimum Requirements:

• Grade 12 or equivalent qualification.
• A tertiary qualification in hospitality or a related field would be an added advantage.
• At least 3 to 5 years of proven experience as an Executive Housekeeper or Housekeeping Manager in a hotel setting.
• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Knowledge of cleaning procedures, chemicals, and equipment.
• Ability to work effectively under pressure and manage multiple priorities.
• Customer service-oriented mindset with a focus on guest satisfaction.
• Attention to detail and commitment to high standards of cleanliness.
• Flexibility to work evenings, weekends, and holidays as needed.

Work Environment:

• Fast-paced hotel environment with a focus on guest satisfaction and cleanliness.
• Frequent interaction with guests and staff members.
• Physical demands may include standing, walking, lifting, and bending.