Job Vacancies at Orion Hotels & Resorts

Job Description

• We are seeking a highly motivated and experienced National Sales Manager to lead our Hotel Sales team and drive revenue growth.  The ideal candidate will have a proven track record of success in sales management, strong leadership skills, and a strategic mindset.

Key Responsibilities:

• Develop and execute a strategic sales plan to achieve revenue targets and expand market share.
• Lead, mentor, and motivate a team of sales professionals to meet and exceed sales goals and targets.
• Implement sales strategies and initiatives to drive new business development and increase customer retention.
• Collaborate with cross-functional teams to align sales efforts with overall business objectives.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Build and maintain strong relationships with key customers and partners.
• Monitor and report on sales performance metrics to track progress and inform strategic decision-making.

Qualifications:

• Grade 12 or equivalent qualification.
• A tertiary qualification in Business, Marketing, or related field would be an added advantage.
• Minimum of 5 years of experience in Sales management, preferably in a Hospitality environment.
• Proven track record of exceeding sales targets and driving revenue growth.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and negotiation skills.
• Strategic thinker with the ability to analyze data and make informed decisions.
• Proficiency in CRM software and sales analytics tools.
• Willingness to travel as needed

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Position Overview:

As a Hotel Sales Representative, you will be responsible for driving revenue and growing our client base by promoting our hotels' offerings and services.  Your primary focus will be on identifying and cultivating relationships with corporate clients, event planners, and travel agencies and the like.  You'll play a vital role in ensuring that our hotels remain the preferred destination for business and leisure travelers alike.

Core Responsibilities:

• Develop and implement effective sales strategies to target potential clients and achieve sales goals
• Actively identify and seek out new business opportunities through prospecting using various channels, including cold calling, networking, and attending industry events.
• Build and maintain strong relationships with corporate clients, event planners, travel agencies, TMCs, STOs, PCOs and FITs.
• Build and maintain strong relationships with existing and potential clients, understanding their needs and providing exceptional customer service to ensure guest satisfaction
• Prepare and deliver and conduct compelling sales presentations and site visits to showcase hotel facilities and services, highlighting unique selling points and benefits to prospective clients.
• Negotiate contracts and agreements to secure bookings and group reservations.
• Collaborate with the hotel's management team to develop and implement sales strategies.
• Stay up-to-date on industry trends and competitors to identify new opportunities.
• Provide exceptional customer service and support to clients throughout their stay.
• Prepare and deliver persuasive sales proposals and contracts to secure business deals and negotiate pricing effectively.
• Monitor market trends and competitor activities, recommending actions to stay ahead of industry changes and maintain a competitive edge.
• Collaborate with the hotel's marketing team to develop promotional materials, advertising campaigns, and digital marketing strategies.
• Provide accurate and timely sales reports, forecasts, and market intelligence to the hotel management team.
• Maintain comprehensive knowledge of each hotel's products, services, rates, and packages, staying updated on any changes or enhancements.
• Attend trade shows, conferences, and industry meetings to network, build relationships, and generate leads for new business opportunities.
• Collaborate with other hotel departments, including the front office, reservations, and event management teams, to ensure a seamless and exemplary guest experience.

Minimum Requirements:

• Grade 12 or similar qualification.
• A tertiary qualification in hospitality management, business administration, or a related field is preferred.
• Valid driver's license and own reliable transport is essential.
• Proven experience in sales within the hospitality industry, preferably in hotel sales or related field.
• Ability to work independently and as part of a team.
• Excellent negotiation and presentation skills.
• Knowledge of local business networks and industries is a plus.
• A passion for providing outstanding customer service.
• Strong interpersonal and communication skills with the ability to build rapport, influence, and negotiate effectively.
• Ability to work independently and proactively, displaying strong time management and organizational skills.
• Exceptional customer service orientation and a passion for exceeding guest expectations.
• Results-driven attitude with a proven track record in achieving sales targets and driving revenue growth.
• Ability to adapt to changing market conditions and continuously improve sales strategies and techniques.
• Knowledge of hotel operations, pricing, revenue management, and industry trends.
• Proficient in using sales CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
• Must be willing and able to travel extensively and as required.

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The company currently seeks a suitably qualified and experienced Hotel General Manager for our Beautiful Magoebeskloof Hotel located on the R71 just outside Tzaneen in the Limpopo Province.  The hotel overlooks the beautiful Magoebaskloof valley and has a waterfall onsite.  We are committed to providing our guests with an unforgettable stay that exceeds their expectations.  The Hotel General Manager will be responsible for overseeing all aspects of hotel operations, including daily management, financial performance, guest satisfaction, and staff supervision.  The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and the ability to drive revenue growth while maintaining high standards of quality and service.

Key Responsibilities:

• In collaboration with senior management, development and implementation of strategic plans to achieve the hotel's financial goals and objectives.
• Overseeing all aspects of hotel operations, including Front desk, Housekeeping, Food and Beverage as well as Hotel Maintenance.
• Ensuring the highest levels of guest satisfaction by maintaining quality standards, resolving guest complaints, and addressing any service issues promptly.
• Monitoring and analyzing financial performance, including revenue, expenses, and profitability.
• Developing and managing budgets, forecasts, and financial reports.
• Recruitment, training, and supervision of hotel staff, providing ongoing coaching and feedback to ensure high performance standards are met at all times.
• Maintaining positive relationships with guests, staff, and vendors to foster a positive work environment and guest experience.
• Collaborating with Marketing and Sales teams in order to drive revenue growth through effective promotions, pricing strategies, and customer relationship management.
• Ensuring compliance with all legal and safety regulations, as well as hotel policies and procedures.
• Staying current on industry trends and best practices, continually seeking opportunities for innovation and improvement.

Qualifications:

• A Grade 12 and / or equivalent qualification.
• A Tertiary qualification in Hospitality Management or related field is preferred.
• A minimum of 5 (five) plus years of experience in hotel management, with at least 2 (two) years in a General Manager role at a Hotel.
• Proven track record of achieving financial targets, increasing revenue, and improving guest satisfaction scores.
• Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Excellent problem-solving and decision-making abilities, with a focus on continuous improvement.
• Knowledge of hotel operations, including Front desk, Housekeeping, Food and Beverage, and Hotel Maintenance.
• Proficiency in budgeting, financial analysis, and revenue management software.
• Knowledge and experience of Hotel Management software such as Opera, Protel etc.

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We are seeking a talented and creative Graphics / Web Designer to join our team. The ideal candidate will be responsible for creating visually appealing designs for both print and digital platforms.  This individual will work closely with our marketing team to develop graphics for but not limited to advertisements, social media, and promotional materials. Additionally, the Graphics / Web Designer will be responsible for designing and updating our websites to ensure a seamless and user-friendly experience for our customers.  

Responsibilities: 

• Conceptualize graphic design ideas.
• Create eye catching graphics while adhering to company brand guidelines, for print and digital media.
• Strategize with marketing team on marketing and graphic design plans and campaigns
• Manage multiple projects simultaneously, meeting deadlines, and ensure all design work is delivered on time.  
• UX and UI design and maintenance of the company websites
• Maintain consistency across all designs to strengthen the brand visual identity and message.
• Stay up to date with industry trends, technologies, software and continually improving skills to provide cutting edge designs.
• Conducting the internal review process to ensure accuracy, quality and that all specifications have been met before deadline.
• Manage the content creation including taking photos, videos, using the drone etc.

Qualifications:

• Grade 12 and / or similar qualification
• At least 4 Years experience in graphic design, marketing and similar fields
• Bachelor’s degree or similar qualification in Graphic Design, Web Design, or a related field
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, PremierPro) and web design tools such as WordPress or HTML/CSS
• Strong portfolio showcasing previous design work.
• Excellent communication and collaboration skills.
• Ability to multitask and work efficiently under tight deadlines.
• Be able to work under pressure.
• Be proactive in ideas, creativity and meeting deadlines.
• Experience with SEO and web analytics is a plus.
• Understanding of commercial real estate and hospitality industry is a plus.
• Self-starter.
• Qualification and / or experience in operating a drone will be an added advantage.

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Duties and Responsibilities:

• Develop and implement strategies to drive revenue and profitability in the food and beverage department.
• Ensure high levels of customer service and satisfaction by setting and maintaining high standards for food quality, service, and cleanliness.
• Lead and manage a team of food and beverage staff, including hiring, training, scheduling, and performance management.
• Develop and maintain strong relationships with food and beverage suppliers to ensure timely and cost-effective delivery of products.
• Monitor and analyze financial performance of the food and beverage department, and implement strategies to improve profitability.
• Ensure compliance with health and safety regulations and standards in the food and beverage department.
• Create and implement food and beverage menus, promotions, and special events to drive customer engagement and revenue growth.
• Work closely with other hotel departments, such as sales and marketing, to coordinate food and beverage offerings for events and conferences.
• Stay current on industry trends, customer preferences, and competitor offerings to continuously improve the food and beverage operations

Minimum Requirements:

• Grade 12 or equivalent qualification.
• A tertiary qualification in Hospitality Management, Business Administration, or a related field.
• At least 2 to 5 years of experience in Food and Beverage management, preferably in a hotel setting.
• Proven track record of successfully managing a team and driving revenue growth in a food and beverage operation / hotel environment.
• Strong leadership, communication, and organizational skills.
• Exceptional customer service skills and a commitment to maintaining high standards of quality.
• Knowledge of food and beverage trends, regulations, and industry best practices.
• Proficiency in Microsoft Office and food and beverage management software

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The Executive Housekeeper will be responsible for overseeing all aspects of housekeeping operations in at our beautiful hotel, located in the Northern Drakensberg to ensure a clean, comfortable, and welcoming environment for guests.  This includes managing a team of housekeeping staff, coordinating room cleaning schedules, monitoring inventory levels of cleaning supplies, and maintaining high standards of cleanliness and hygiene.

Key Responsibilities:

• Supervise and train housekeeping staff to ensure consistent quality of service.
• Develop and implement cleaning procedures to maintain cleanliness in guest rooms, public areas, and back of house areas.
• Schedule and assign daily cleaning tasks, inspect work to ensure compliance with standards.
• Maintain inventory of cleaning supplies and equipment, order supplies as needed.
• Oversee laundry operations to ensure availability of clean linens and towels.
• Work with other departments to coordinate cleaning schedules and special requests.
• Monitor and address guest feedback regarding housekeeping services.
• Conduct regular inspections to ensure cleanliness, orderliness, and proper maintenance of hotel facilities.
• Ensure compliance with health and safety regulations and standards.
• Create and implement training programs to continuously improve housekeeping staff performance.

Minimum Requirements:

• Grade 12 or equivalent qualification.
• A tertiary qualification in hospitality or a related field would be an added advantage.
• At least 3 to 5 years of proven experience as an Executive Housekeeper or Housekeeping Manager in a hotel setting.
• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Knowledge of cleaning procedures, chemicals, and equipment.
• Ability to work effectively under pressure and manage multiple priorities.
• Customer service-oriented mindset with a focus on guest satisfaction.
• Attention to detail and commitment to high standards of cleanliness.
• Flexibility to work evenings, weekends, and holidays as needed.

Work Environment:

• Fast-paced hotel environment with a focus on guest satisfaction and cleanliness.
• Frequent interaction with guests and staff members.
• Physical demands may include standing, walking, lifting, and bending.

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We are seeking a dynamic and experienced Deputy General Manager for our beautiful hotel located in the Northern Drakensberg.  The ideal candidate will have extensive experience in hospitality management, strong leadership skills, and a proven track record of consistently delivering high levels of customer service and operational excellence. The Deputy General Manager will work closely with the General Manager to drive overall business performance and ensure the smooth and efficient operation of the hotel.  The position will be available as from 15 September 2024.

Responsibilities:

• Assist the General Manager in developing and implementing business strategies to drive revenue growth and profitability.
• Oversee day-to-day hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Supervise and mentor department heads and staff members to ensure high levels of performance and guest satisfaction.
• Monitor and analyze key performance metrics, such as occupancy rates, revenue per available room, and guest satisfaction scores, to identify areas for improvement.
• Develop and implement policies and procedures to ensure compliance with regulatory requirements and company standards.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Assist in the recruitment, training, and development of hotel staff.
• Collaborate with the sales and marketing team to drive room bookings and increase revenue.
• Perform other duties as assigned by the General Manager

Requirements:

• Grade 12 or equivalent qualification.
• A tertiary qualification in hospitality management or a related field.
• At least 5 years of proven experience in hotel management, with a minimum of 2 years in a leadership role.
• Strong knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance & gardens.
• Excellent communication and interpersonal skills.
• Proven leadership abilities and a track record of building and motivating high-performing teams. 
• Ability to work under pressure and prioritize competing demands.
• Proficiency in hotel management software (i.e. Protel etc.) and Microsoft Office applications.
• Strong analytical and problem-solving skills

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We currently seek a Chef for our beautiful property located in the Northern Drakensburg in Kwa-Zulu Natal.  The Chef is responsible for overseeing the daily operations of the kitchen, including meal preparation, menu planning, and ensuring the highest standards of food quality and presentation. The incumbent must possess refined culinary skills, leadership abilities, and a passion for creating memorable dining experiences for our guests.
 
Job Responsibilities:

Menu Planning and Meal Preparation:

• Design and develop innovative, appealing, and nutritionally balanced menus.
• Prepare and cook a variety of dishes, ensuring adherence to recipes, portion control, and presentation standards.
• Monitor and evaluate food quality, taste, and appearance to maintain consistent excellence.
• Create seasonal and specialty menus, as and when necessary.
• Accommodate dietary restrictions and special requests.

Team Leadership and Supervision:

• Provide effective leadership to kitchen staff, including cooks and any other culinary assistants.
• Train and develop team members in culinary skills, food safety, and sanitation practices.
• Schedule and assign tasks to maximize productivity and ensure efficient kitchen operations.
• Motivate and inspire team members to deliver exceptional dishes and maintain a positive work environment.
• Conduct performance evaluations and recommend areas for improvement or further training.

Food Safety and Hygiene:

• Ensure compliance with all health and safety regulations, including proper sanitation and cleanliness of the kitchen.
• Monitor and maintain food storage practices to minimize waste and ensure freshness.
• Train staff on proper food handling, labeling, and storage procedures.
• Regularly inspect kitchen equipment and utensils, reporting malfunctions or maintenance needs.
• Address any potential or actual issues related to food safety promptly and effectively.

Inventory Management and Cost Control:

• Manage inventory levels of food and supplies to minimize waste and ensure availability.
• Monitor ingredient quality and coordinate with suppliers for timely deliveries.
• Control food costs by tracking expenses, calculating portion sizes, and reducing waste.
• Collaborate with executive chef or kitchen manager in budget preparation and cost analysis.
• Adhere to portion control and standard recipes to maintain desired food cost percentage.

Customer Service and Collaboration:

• Interact with customers to ensure a positive dining experience and handle any special requests or complaints.
• Collaborate with service staff to communicate menu changes, dish availability, and ingredient information.
• Foster strong relationships with suppliers to maintain quality and negotiate favorable pricing.
• Participate in culinary events, promotions, and exhibitions to promote the restaurant and showcase culinary expertise.

Qualifications & Experience:

• Between 2 and 5 years of experience as a Chef or in a similar culinary role.
• Grade 12 and / or similar qualification.
• Culinary arts diploma or degree preferred.
• Solid understanding of various cooking methods, ingredients, equipment, and procedures.
• In-depth knowledge of menu planning, nutrition, and food safety regulations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure in a fast-paced environment.
• Creativity and ability to keep up with culinary trends.
• Flexibility to work evenings, weekends, and holidays as required.
• This is in Live-in position.

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The Central Reservationist is responsible for assisting customers with bookings for accommodation, conferences, weddings & other events, providing information about services and facilities, and processing reservations accurately and efficiently.  The ideal candidate will have strong customer service skills, excellent communication abilities, and the ability to multi-task in a fast-paced environment.

Key Responsibilities:

• Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
• Providing information about room availability, rates, and hotel amenities.
• Processing reservations accurately on the system.
• Assisting guests with special requests and accommodations.
• Dealing with any customer complaints or issues promptly and escalating, as needed.
• Coordinating with other departments to ensure that guest needs are met.
• Maintaining up-to-date knowledge of hotel services and promotions.
• Following up with guests to confirm reservations and providing additional information, as needed.
• Assisting in managing room inventory and maximizing occupancy rates.
• Adhering to all company policies and procedures.

Qualifications:

• Grade 12 or equivalent qualification.
• At least 2 years of experience in a customer service role, preferably in the hospitality industry.
• Knowledge of a Hotel Management System (CRS) system such as Protel, Opera, Fidelio etc. will be an added advantage.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and ability to work well within a team.
• Must be proficient in Microsoft Office.
• Ability to work under pressure and meet deadlines.

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We are seeking a skilled and experienced Manager to oversee and manage the company's fleet of vehicles. The incumbent will be responsible for optimizing the performance, maintenance, and utilization of the fleet to ensure efficient and cost-effective operations.  The ideal candidate will have a strong understanding of commercial fleet management best practices, safety regulations, and strong leadership skills.

Responsibilities:

• Develop and implement fleet management policies and procedures to ensure compliance with safety regulations, cost control, and operational efficiency.
• Coordinate with various departments to schedule and prioritize vehicle maintenance and repairs.
• Monitor fleet performance metrics and analyze data to identify areas for improvement including checking vehicle tracking reports, fuel consumption and identifying any discrepancies.
• Develop and implement strategies to optimize fuel efficiency and reduce operating costs
• Track and maintain accurate records of vehicle maintenance, repairs, and inspections
• Develop and maintain relationships with vendors and suppliers to ensure timely and cost-effective procurement of fleet supplies and services.
• Ensure vehicle license renewals and management of traffic fines etc.
• Implement and maintain the Company's Vehicle Policy.
• Investigate any accidents and / or damage to vehicles and ensure that the necessary insurance claims are made and that damages are repaired timeously.
• Stay current on industry trends, technology, and regulations to continuously improve fleet management practices

Qualifications:

• Grade 12 or equivalent qualification.
• A tertiary qualification would be an advantage.
• Must be computer literate and have a good working knowledge of Microsoft Excel.
• A Minimum of 3 - 5 years of experience in commercial fleet management (not trucks).
• Mechanical knowledge and experience will also be an advantage.
• Excellent organizational and problem-solving skills.
• Strong leadership and communication skills.
• Proven ability to manage and prioritize multiple tasks and projects
• Experience working in a fast-paced, dynamic environment

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We are looking for an enthusiastic and determined Time Share Sales Representative to join our team. The ideal candidate will have excellent communication and sales skills, a strong work ethic, and a passion for providing exceptional customer service.

Responsibilities:

• Present and promote time share products to potential customers
• Develop and maintain relationships with clients to generate sales leads
• Conduct tours of properties and provide information about amenities and pricing options.
• Negotiate and close sales deals with customers
• Follow up with customers to ensure satisfaction and facilitate future sales opportunities
• Meet or exceed monthly sales targets and goals
• Attend sales meetings and trainings to stay updated on product offerings and industry trends

Requirements:

• Grade 12 or equivalent qualification
• Proven sales experience, preferably in the hospitality or real estate industry.
• Excellent communication and interpersonal skills
• Strong negotiation and closing skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Willingness to work flexible hours, including evenings and weekends
• Must have a valid driver's license and own reliable motor vehicle

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We are seeking a motivated and dynamic individual to join our team as a Medical & Insurance Sales Representative. The ideal candidate will be responsible for promoting and selling products and services. The successful candidate will have a strong sales background, excellent communication skills, and a passion for helping others navigate the complexities of the industry.

Key Responsibilities:

• Identify potential service providers as prospective clients
• Conduct market research to identify opportunities for product and service promotion
• Develop and maintain relationships with existing and potential clients
• Educate clients on the benefits and features of our products and services
• Provide ongoing support and assistance to clients throughout the sales process
• Collaborate with internal teams to ensure timely delivery of products and services
• Track and report sales performance metrics to management
• Meet and exceed sales targets

Requirements:

• Grade 12 or equivalent qualification
• A Tertiary qualification will be an added advantage
• Proven track record of success in sales, preferably in the medical or insurance industry
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office suite and CRM software

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Job Description

We are seeking a dynamic and motivated individual to join our sales team as a Business Machine & ITC Sales Executive. In this role, you will be responsible for actively seeking out and engaging customer prospects to sell our products and services.

Responsibilities:

• Prospect and qualify new leads through cold calling, networking, and referrals
• Present and demonstrate products and services to potential customers
• Develop and maintain relationships with customers to ensure ongoing sales and customer satisfaction
• Negotiate and close sales deals, ensuring customer needs are met
• Collaborate with sales team members to achieve sales targets
• Stay up-to-date on industry trends and competitor offerings
• Provide feedback to management on customer needs and market trends

Requirements:

• Grade 12 or equivalent qualification.
• A Tertiary qualification will be an added advantage
• Proven experience in sales, preferably in the business machine and ITC industry
• Strong communication and interpersonal skills
• Ability to build customer relationships and provide excellent customer service
• Knowledge of sales techniques and strategies
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and CRM software