Deputy General Manager - Bergville at Orion Hotels & Resorts

We are seeking a dynamic and experienced Deputy General Manager for our beautiful hotel located in the Northern Drakensberg.  The ideal candidate will have extensive experience in hospitality management, strong leadership skills, and a proven track record of consistently delivering high levels of customer service and operational excellence. The Deputy General Manager will work closely with the General Manager to drive overall business performance and ensure the smooth and efficient operation of the hotel.  The position will be available as from 15 September 2024.

Responsibilities:

• Assist the General Manager in developing and implementing business strategies to drive revenue growth and profitability.
• Oversee day-to-day hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Supervise and mentor department heads and staff members to ensure high levels of performance and guest satisfaction.
• Monitor and analyze key performance metrics, such as occupancy rates, revenue per available room, and guest satisfaction scores, to identify areas for improvement.
• Develop and implement policies and procedures to ensure compliance with regulatory requirements and company standards.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Assist in the recruitment, training, and development of hotel staff.
• Collaborate with the sales and marketing team to drive room bookings and increase revenue.
• Perform other duties as assigned by the General Manager

Requirements:

• Grade 12 or equivalent qualification.
• A tertiary qualification in hospitality management or a related field.
• At least 5 years of proven experience in hotel management, with a minimum of 2 years in a leadership role.
• Strong knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance & gardens.
• Excellent communication and interpersonal skills.
• Proven leadership abilities and a track record of building and motivating high-performing teams. 
• Ability to work under pressure and prioritize competing demands.
• Proficiency in hotel management software (i.e. Protel etc.) and Microsoft Office applications.
• Strong analytical and problem-solving skills