Executive Manager – Skills Development (3 years) at National Electronic Media Institute of South Africa (NEMISA)

Reference Number: NEM-17/12/2023

MAIN PURPOSE OF JOB

• The position is responsible for developing, enhancing, and implementing training and learning programmes of the Institute. The incumbent will provide strategic leadership, technical, operational and financial management of the skills development department.

JOB OBJECTIVES

Strategic Planning and Operational Management 

• Overall control and strategic leadership of the Skills Development Department. 
• Ensure that NEMISA meets its objectives by developing & implementing high-impact learning & development programmes in line with strategic objectives. 
• Keep abreast of learning & development trends and best practices. 
• Oversee the management and direct the rendering of NEMISA learning programmes. 
• Oversee the identification and development of learning and development programmes and plans. 
• Monitor the implementation of the learning and development programmes and plans, inclusive of the internship programmes, and ensure alignment. 
• Oversee the management and evaluation of training and development programmes. 
• Provide leadership and input for strategic and annual performance planning processes relating to the business unit and the organisation. 
• Assess, create and implement streamlined solutions to support operational effectiveness and provide timely and accurate reporting. 
• Develop and ensure the implementation of appropriate policies, business processes and standard operating procedures for the unit. 
• Ensure that the skills development department’s operations meet the expectations of its stakeholders, both internal and external. 

Compliance and Risk Management 

• Oversee the development, implementation, review and updating of Skills Development policies, processes and procedures. 
• Provide good governance by ensuring that all learning programmes and projects are approved, funded and have a valid contract. 
• Oversee compliance with laws and regulations and policies and procedures. 
• Provide effective professional advice and guidance to the Institute’s managers and employees regarding the learning and development r, policies, practices and procedures. 
• Oversee compliance with all aspects of Skills Development Regulations. 
• Ensure effective business and operational risk management, resources and continuity management. 
• Develop Risk Management strategy, tools and practices for the business unit to analyse and report risks in line with the overall risk strategy of NEMISA. 
• Manage risks according to the Risk Management Framework. 
• Ensure the effective monitoring and evaluation of risk-related activities. 

Training and Development Management 

• Oversee the management of training and development staff in the delivery of skills programmes. 
• Oversee learning activities, curriculum and resource allocation. 
• Oversee learning activities in the different learning platforms including online and physical. 
• Ensure the achievement of high standards of learning and teaching. 
• Oversee the establishment of a proper record management system for information relating to all learning programmes and projects. 
• Ensure that all learning and development delivery activities are geared to support and enhance students’ maximum performance. 
• Oversee the designing of skills development courses, workshops and other initiatives. 
• Oversee the monitoring of skills programmes outputs and outcomes. 
• Monitor students’ service satisfaction and address unsatisfactory service complaints. 
• Provide leadership and oversight in assessing and evaluating students’ performance in line with prescribed procedures and processes. 

Quality Assurance Management 

• Oversee the development of a quality assurance framework, policies and procedures. 
• Oversees the quality assurance of learning programmes to improve the quality and relevance of learning programmes. 
• Oversee that learning and development programmes are quality assured and meet quality standards. 
• Oversee compliance with all relevant SETA regulatory compliance frameworks. 
• Oversee the assessment and analysis of quality issues and the development of quality improvement plans. 
• Oversee the facilitation of qualifications and skills programmes. 
• Oversee the development of internal and external training facilitators, assessors and moderators in line with approved QMS processes. 
• Ensure monitoring and evaluation of the performance of training providers against processes, procedures and activities. 

Business Development Management 

• Setting goals for the business development team and developing strategies to meet those goals 
• Setting goals and developing plans for business and revenue growth 
• Lead and direct business growth through expanding current businesses and exploring new markets and opportunities. 
• Lead business development activities through cross-function collaborations. 
• Keeps abreast of market trends, industry events, competitors and clients' needs to pursue growth opportunities. 
• Oversee implementation of interventions and activities that improve NEMISA programmes competitiveness. 
• Oversee the finalisation and authorisation of business agreements with identified partners and clients. 
• Evaluate strategies to leverage relationships and networks for business opportunities and partnerships. 
• Review business development strategies to ensure alignment with overall Institute strategies. 

Stakeholder and Partnership Management 

• Engage and build inter-departmental relationships with internal stakeholders. 
• Participate in internal and external stakeholder forums as directed. 
• Represent and participate in NEMISA’s committees and/or task teams. 
• Establish and maintain sound strategic relationships with relevant stakeholders such as SETAs and Institutions of Higher Learning to support the business unit and Institute. 
• Represent the institute at strategic, management and other forums as delegated by the CEO. 
• Identify and partner with relevant role players to ensure the effective promotion of skills development initiatives and strategic training interventions. 
• Ensure delivery of quality services in accordance with Stakeholder Service Level Agreements and expectations. 
• Maintain rapport with potential and existing clients and networks. 

Human Capital Management 

• Manage internal staff and coordinate internal resources. 
• Provide required training and development to employees to ensure optimal performance. 
• Manage and maintain optimal utilisation of human resources or capacity within NEMISA. 
• Manage subordinates by allocating work, assessing progress, and providing training and coaching where necessary. 
• Determine staffing requirements, and ensure the proper recruitment and selection of high-performing human capital 
• Ensure that training interventions are aligned with the Institute’s and employees’ needs. 
• Manage the performance of subordinates and implement corrective measures where required. 
• Effectively respond to employee queries. 
• Provide leadership to the Skills Development Team by keeping them informed and engaged, providing ongoing performance feedback, coaching and guidance. 
• Develop and maintain a culture of high performance, professionalism and integrity to support the overall quality of service delivery. 

Financial Management 

• Compile the annual budget for the division through discussion with the various sub- units on financial requirements. 
• Oversee training and project budgets. 
• Monitor financial resources and ensure compliance with management directives. 
• Ensure the monitoring and controlling of expenditure of the unit is in line with the budget. 
• Oversee control of the budgeting and expenditure process in line with strategic objectives and relevant legislation. 
• Compile and submit accurate financial data in accordance with prescribed guidelines, standards and formats. 
• Identify deviations from the budget and take remedial action. 
• Manage the business unit’s cash-flow and expenditure. 
• Motivate the acquisition of assets and resource requirements as required 

Project Management 

• Develop and monitor the implementation of project management strategies, plans, policies and procedures. 
• Oversee the planning, design and implementation of special projects. 
• Oversee the development and implementation of systems and tools for the execution, monitoring and completion of projects. 
• Monitor the progress reports of projects, identify challenges and recommend remedial actions. 
• Oversee the support of project beneficiaries. 
• Oversee the allocation of project resources. 
• Monitor project deliverables and ensure the completion of projects timeously.

Reporting 

• Report on the unit as required by internal and external stakeholders. 
• Submit management reports to the CEO and to all stakeholders on a monthly, quarterly and annual basis or as may be required from time to time. 
• Provide regular reports to the Chief Executive on the revision of targets if necessary and progress towards the achievements of targets. 
• Ensure the compilation and timely submission of accurate information in accordance with prescribed standards and formats. 
• Report on the outcomes of skills development programmes and make recommendations. 
• Oversee the preparation of the Skills Development reports. 

Education: Formal Qualifications
Education involves the acquisition of knowledge and skills through learning where subject matter is imparted systematically. Formal qualifications are obtained by studying at formal institutions e.g. universities, Technikons, colleges, etc.
Level of Education:

• Master’s degree in Education, Strategic Management or related

Job related Work Experience

• Experience is obtained through opportunities for exposure and practice at work. It includes all working experience that has some bearing on the job and is not restricted to the current organisation. Supervised on-the-job training, internships and learnerships are incorporated within this category.

Minimum:

• 10 years experience in senior management
• 10 years experience in training and development
• 5-8 years in a management role in the public sector