Executive: Sales Account Management at BCX

Core Description

Responsible to provide leadership and strategic direction of their respective portfolios in their respective verticals. Responsible for proactive hunting of new business and accounts in their respective vertical. Presenting and demonstrating the value of products and services to prospective buyers. 

Key Deliverables / Primary Functions

• Formulate and implement strategic plans that accounts for current and future market forces and movements. This must include operational milestones that drive the company to achieve its strategic objectives.  
• Develop the vertical strategy and execute on account plans to ensure that revenue targets are achieved or exceeded.  
• Ensure customer satisfaction through positioning BCX technologies and solutions which will deliver true value-add therefor enable them to gain a competitive advantage.  
• Act as a first point of contact for escalations where the respective sales employees are unable to resolve a critical customer issue. Responsible for the P&L for their respective portfolios. 
• Build strategic relationships at executive levels across BCX functions and external. 
• Develop and implement operational controls that drives the account to achieve objective surplus sales, profitability, resources; business goals and objectives. 
• Address complaints and resolve issues aiming to customer contentment and the preservation of the company’s brand and reputation. 
• Ensure that financial management cost of sales and expenditure to achieve approved budget. Key accountability for profit and loss. 
• Responsible for Management, effectiveness and efficiency of all process between BCX and all accounts in the respective vertical. 
• Manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets 
• Foster a culture of accountability and manage by objectives. Build a high-performance team driven by customer orientation 

Functional Skills

• Business Development
• Financial Management
• Sales Strategy
• Sales Forecasting and Planning
• Customer Relationship Management (CRM)
• Account Management
• Incident Management

Behavioural Competencies

• Adapting and Responding to Change
• Creating & Innovating
• Deciding & Initiating Action
• Delivering Results & Meeting Customer Expectations
• Entrepreneurial & Commercial Thinking
• Leading & Supervising
• Persuading & Influencing
• Presenting and Communicating Information

Qualifications

• Relevant Degree (NQF7) in IT/Business/Commerce or Engineering
• MBA will be an advantage

Experience

10 - 12 years’ experience, of which at least 5 years must at an Executive level. The experience must include relevant exposure to ICT and/or Sales Account Management and Key Account Management. Incumbent must have proven business acumen with experience in C-suite stakeholder engagement

Certifications / Professional Registration

None

Special Requirements/ Employment Condition

Valid Drivers license

Required to travel locally and/or internationally

Work Characteristics

WFA /Office Based