Experience Centre Strategist at PwC South Africa

To achieve these outcomes, you will:

• Design and coordinate the creation of a world class Experience Centre - facilitation and solution design capability;
• Create, maintain and execute on a business development & relationship strategy and create and a client engagement pipeline that will meet – and exceed - required utilisation levels and revenue;
• Be responsible for the commercial management of experience engagements and targets, as well as quality control of experience delivery;
• Drive and contribute to business development and client pursuit activities as a BxT subject matter expert;
• Support the Experience Centre, and specifically The Experience Consulting team, to develop repeatable, scalable, market relevant  Experience Centre service offerings;

• Support the development and activation of standardised BxT programs and materials to ensure  companywide adoption of the program;

• Cocreate and plan the creation of a world class experience centre facilitation and design capability offering
• Support PwC to expand services provided to clients, contributing to the firm’s ability to compete and differentiate offerings
• Engage and confidently communicate with senior stakeholders, demonstrating the ability to translate complex issues into coherent problem and opportunity statements;
• Be up to date with relevant market and industry trends;
• Be able to influence and persuade clients and stakeholders through a practical, co-creative approach to solve important problems and attain stakeholder buy-in and support;
• Encourage and facilitate collaboration across all units and disciplines and promote a diverse and inclusive working environment;
• Create and maintain ecosystem relationships with individuals, groups or organisations which will generate leads, enhance the client experience or lead to the further development of the business;
• Identify, escalate and resolve client engagement risks and issues according to PwC protocol; and
• Establish and maintain a global network of Experience Consultants and Experience Centre champions within the organisation that will contribute to the identification and dissemination of new and innovative ways of working.
   

MINIMUM QUALIFICATIONS

• Honours degree with expertise in Design Thinking, Digital strategy, Customer strategy, Business strategy.
• Post-graduate qualification in the innovation domain will be a distinct advantage, as well as qualifications/ certifications in the digital transformation domain (e.g. Agile Coach, Scrum Master etc.)
   

EXPERIENCE

• At least 10+ years professional experience in a management consulting or other professional services environment
• Team building and management
• Cross-industry and -sector knowledge and experience with a solid grasp of standard business value chains
• Digital transformation/ product service
• development experience, ideally in a start-up or corporate innovation context
• Solid commercial and sales acumen
• Organisational Change Management (stakeholder management and communication, training)
• Project Management
• Design Thinking
• Large group facilitation
• Operating model design and implementation
• Customer experience mapping/ journey mapping
   

SKILLS

• Demonstrated  leadership experience, especially in building teams or in a start-up environment
• Demonstrated people management and communication skills (verbal and writing)
• Ability to develop and leverage key ecosystem relationships
• Experience in a position where change management and consistent delivery has been a prerequisite to success
• Experience working with multiple stakeholders with competing priorities
• Ability to identify, empathise with and successfully navigate client realities and challenges, especially at a C-suite level
• Strategy, innovation and human-centered design expertise
• Development of collaborative session designs to support a client/ team in:
• Better understanding their challenge through a broadening of their exposure to aligned market trends, case studies, examples and leading practices
• Supporting the client in bringing to bear an awareness of options that will drive significant change in relation to the challenge
• Creating tactical and practical steps for resolution 
• Supporting the alignment of groups through collaborative activity in co-developing solutions 
• Generating momentum and a sense of engagement and excitement around the proposed solutions 
• Ability to identify, develop and convert service-related opportunities in the digital domain
• Cultural and political awareness
• High level of EQ and resilience