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  • Posted: Dec 4, 2019
    Deadline: Not specified
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    PwC - Biggest provider of audit, accounting and tax services to the companies listed in the Johannesburg Stock Exchange. Also provides internal audit, forensic audit, corporate finance, corporate governance services, sustainable assurance services and others.


    Read more about this company

     

    Experience Centre Strategist

    To achieve these outcomes, you will:

    • Design and coordinate the creation of a world class Experience Centre - facilitation and solution design capability;
    • Create, maintain and execute on a business development & relationship strategy and create and a client engagement pipeline that will meet – and exceed - required utilisation levels and revenue;
    • Be responsible for the commercial management of experience engagements and targets, as well as quality control of experience delivery;
    • Drive and contribute to business development and client pursuit activities as a BxT subject matter expert;
    • Support the Experience Centre, and specifically The Experience Consulting team, to develop repeatable, scalable, market relevant  Experience Centre service offerings;
    • Support the development and activation of standardised BxT programs and materials to ensure  companywide adoption of the program;
    • Cocreate and plan the creation of a world class experience centre facilitation and design capability offering
    • Support PwC to expand services provided to clients, contributing to the firm’s ability to compete and differentiate offerings
    • Engage and confidently communicate with senior stakeholders, demonstrating the ability to translate complex issues into coherent problem and opportunity statements;
    • Be up to date with relevant market and industry trends;
    • Be able to influence and persuade clients and stakeholders through a practical, co-creative approach to solve important problems and attain stakeholder buy-in and support;
    • Encourage and facilitate collaboration across all units and disciplines and promote a diverse and inclusive working environment;
    • Create and maintain ecosystem relationships with individuals, groups or organisations which will generate leads, enhance the client experience or lead to the further development of the business;
    • Identify, escalate and resolve client engagement risks and issues according to PwC protocol; and
    • Establish and maintain a global network of Experience Consultants and Experience Centre champions within the organisation that will contribute to the identification and dissemination of new and innovative ways of working.
       

    MINIMUM QUALIFICATIONS

    • Honours degree with expertise in Design Thinking, Digital strategy, Customer strategy, Business strategy.
    • Post-graduate qualification in the innovation domain will be a distinct advantage, as well as qualifications/ certifications in the digital transformation domain (e.g. Agile Coach, Scrum Master etc.)
       

    EXPERIENCE

    • At least 10+ years professional experience in a management consulting or other professional services environment
    • Team building and management
    • Cross-industry and -sector knowledge and experience with a solid grasp of standard business value chains
    • Digital transformation/ product service
    • development experience, ideally in a start-up or corporate innovation context
    • Solid commercial and sales acumen
    • Organisational Change Management (stakeholder management and communication, training)
    • Project Management
    • Design Thinking
    • Large group facilitation
    • Operating model design and implementation
    • Customer experience mapping/ journey mapping
       

    SKILLS

    • Demonstrated  leadership experience, especially in building teams or in a start-up environment
    • Demonstrated people management and communication skills (verbal and writing)
    • Ability to develop and leverage key ecosystem relationships
    • Experience in a position where change management and consistent delivery has been a prerequisite to success
    • Experience working with multiple stakeholders with competing priorities
    • Ability to identify, empathise with and successfully navigate client realities and challenges, especially at a C-suite level
    • Strategy, innovation and human-centered design expertise
    • Development of collaborative session designs to support a client/ team in:
    • Better understanding their challenge through a broadening of their exposure to aligned market trends, case studies, examples and leading practices
    • Supporting the client in bringing to bear an awareness of options that will drive significant change in relation to the challenge
    • Creating tactical and practical steps for resolution 
    • Supporting the alignment of groups through collaborative activity in co-developing solutions 
    • Generating momentum and a sense of engagement and excitement around the proposed solutions 
    • Ability to identify, develop and convert service-related opportunities in the digital domain
    • Cultural and political awareness
    • High level of EQ and resilience

    Method of Application

    Interested and qualified? Go to PricewaterhouseCoopers (PwC) on pwc.wd3.myworkdayjobs.com to apply

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