EY Catalyst Business Analyst at Ernst & Young Global Limited (EY)

Essential Functions of the Job

• Requirement gathering: Collaborate with stakeholders to gather, analyze, and document business requirements for new features and enhancements to existing software products.
• Functional specifications: Translate business requirements into clear and detailed software specifications for development teams, ensuring alignment with business goals and user needs.
• Data analysis: Analyze data to identify trends, patterns, and insights that can inform decision-making and product development efforts.
• User Experience optimization: Collaborate with the Product Owners and UX/UI designers to analyze user feedback, usability test results, and user behavior data to identify areas for improving the user experience, leading to increased user engagement and retention.
• User acceptance testing: Work closely with QA teams to ensure that new features and enhancements meet business requirements and are ready for deployment.
• Documentation: Create and maintain software documentation, including user manuals, training materials, and process documentation, to support internal teams and clients.
• Stakeholder management: Engage with stakeholders at all levels to understand their needs, communicate project status, and gather feedback to drive continuous improvement.

Analytical/decision making responsibilities

• Define procedures on how requirements will be managed.
• Determine ‘fit for purpose’ requirements.
• Select the appropriate analysis and specification models and ensuring that requirements are of high quality.
• Assess change requests related to requirements, determine overall impact and make recommendations.
• Analytical skills and problem-solving skills to manage multiple projects simultaneously.
• Ability to work independently – must be self-managed. 

Knowledge and skills requirements

• Demonstrated experience in crafting requirements as related to the business and users, as well as functional and non-functional specifications. 
• Experience in selecting and executing elicitation techniques such as interviews, exploratory prototypes, facilitated workshops, focus groups, observation, user task analysis, documentation study and surveys.
• Experience in managing relationships with senior stakeholders internally.
• Solid understanding of the following requirements models: stakeholder categories, actor tables, glossary, context diagram, data model, class model, data dictionary, event response tables, state diagrams, business rules, decision tables, process maps, use cases, and activity diagrams.
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing. Must be able to produce client facing documentation. 
• Strong collaboration skills.

Job Requirements

Education

• An honour’s level degree in computer science, information science or a relevant discipline; or equivalent work experience.

Experience:

• 5+ years in a Business Analyst role in a software development company.