Facilities Coordinator (2921) at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• A senior Certificate (Grade 12 Matric).
• A minimum of five (5) years relevant experience.

ADVANTAGEOUS:

• Basic facilities management training.
• Knowledge of building maintenance & soft services.
• Experience with asset management systems or CAFM software.
• Understanding of contractor management practices.

KEY RESPONSIBILITIES:

Operational

• Manage all facilities documentation and filing via the centralized Electronic Document Management System.
• Update Facilities documentation (OMP, plans, procedures) with input from the Facilities Supervisor.
• Ensure standardized use of forms, templates, and the EDMS by facilities staff.
• Coordinate all facilities incidents logged via the service desk, ensuring correct assignments to sub-contractors.
• Manage facilities helpdesk telephone calls and log incidents on the service desk.
• Close daytime service desk calls in a timely manner.
• Create purchase requisitions and process supplier invoices for payment.
• Support the Supervisor: Facilities & Maintenance in compiling and reviewing facilities procedures and work instructions in line with company policy.
• Maintain the Contractual Management Calendar for facilities and issue reminders for submissions (OMP, procedures, and plans).
• Provide soft services to Customer Service Centres, COC, and Dalpark.
• Check quality of on-site work under supervision of Facilities manager.
• Facilities assets management.

Key Service Area

• Assign calls to sub-contractors for action.
• Issue and ensure correct assigning of all tickets to various subcontractors.
• Provide service delivery in a timely and efficient manner.
• Maintain and update all maintenance schedules and direct all updates to the relevant personnel.
• Assist with report compilation from shared information.
• Conduct weekly and monthly inspections and spot checks of services rendered by service providers.
• Attend regular operational and management meetings with relevant sub-contractors and provide status of service delivery to Management.
• Take remedial action as required and update all status reports on system.

Compliance and Reporting

• Maintain complete, accurate, and up-to-date records of all interactions and decisions.
• Assist with internal or external audits by providing documentation and clarifications.
• Conduct assets audit and maintain assets registers for all facilities assets.