Facilities Internship (Coordinator) at Social Housing Regulatory Authority

ROLE PURPOSE

• To manage the maintenance and safety functions within (SHRA) Sohco complex.

ROLE DELIVERABLES

Key Performance Areas: 

• Safety
• Service Level Agreement’s compliance
• Monitor and respond to tenant maintenance queries
• Efficient unit turn overs
• Maintenance and repair management 

Key Performance Areas Activities
Safety    

• Implementing safety, health, environmental management systems
• Informing and appropriately training all employees and contractors on safety, health and environmental matters
• Responding effectively to safety, health and environmental emergencies involving our actives and products
• As far as reasonably practicable, providing appropriate resources required to implement the above
• Ensure that the health, safety and environmental policy is reviewed at periods not exceeding three years from the effective date or by a date set by the Chief Executive Officer.

Service Level Agreement’s Compliance    

• Monitor and control work as defined in the service level agreements and define performance standards
• Provide feedback to the Regional Manager or Portfolio Manager on performance
• Ensure that Service providers accounts payable are processes timeously.

Monitor and respond to tenant maintenance queries    

• Manage tenant maintenance complaints 
• Log maintenance calls and or walk in queries
• Use the Novtel system to control maintenance management
• Appoint contractors and monitor progress
• Give continuous feedback to the tenants and close the loop.

Efficient unit turnovers    

• Oversee the eviction process from the buildings to prevent asset damage
• Inspect empty unit to asses repairs
• Obtain quotes to repair / paint units
• Issue work to contractors 
• Inspect work prior to handover to TLO’s
• Approve payment to contractors

Maintenance and Repair Management     

• Monitor the condition of the buildings through:
• Inspecting the buildings and grounds and identifying key areas of concern
• Reviewing any security or maintenance incidents
• Reviewing cleanliness of the buildings
• Manage the performance of service providers ensuring optimum service provision e.g. garden service, refuse collection services, security contractors; 
• Ensure that tenants are briefed on their maintenance responsibilities;
• Ensure that the all repairs are processed, on time according to set standards of delivery.  
• Attend to the removal of abandon vehicles.
• Supervising of In-In House Handymen –

ROLE REQUIREMENTS

Qualifications and Experience

• Bachelor’s Degree or equivalent, preferable in the built environment or,
• Bachelor’s Degree or equivalent, preferable in the Facilities Management
• Computer literacy is essential.  

GENERIC SKILLS:

• Interpersonal skills
• Communication 
• Facilitation  
• Conflict Management 
• Customer Service 
• Teamwork 

TECHNICAL KNOWLEDGE AND SKILLS

• Building and maintenance 
• Problem solving (Basic)
• Gather and analyse information (Basic)
• Excel skills

ATTRIBUTES

• Emotional control
• Assertiveness
• Interpersonal Skills
• Attention to detail
• Adaptability and Flexibility
• Situational sensitivity