SHRA Internships at Social Housing Regulatory Authority

ROLE PURPOSE

• To manage the maintenance and safety functions within (SHRA) Sohco complex.

ROLE DELIVERABLES

Key Performance Areas: 

• Safety
• Service Level Agreement’s compliance
• Monitor and respond to tenant maintenance queries
• Efficient unit turn overs
• Maintenance and repair management 

Key Performance Areas Activities
Safety    

• Implementing safety, health, environmental management systems
• Informing and appropriately training all employees and contractors on safety, health and environmental matters
• Responding effectively to safety, health and environmental emergencies involving our actives and products
• As far as reasonably practicable, providing appropriate resources required to implement the above
• Ensure that the health, safety and environmental policy is reviewed at periods not exceeding three years from the effective date or by a date set by the Chief Executive Officer.

Service Level Agreement’s Compliance    

• Monitor and control work as defined in the service level agreements and define performance standards
• Provide feedback to the Regional Manager or Portfolio Manager on performance
• Ensure that Service providers accounts payable are processes timeously.

Monitor and respond to tenant maintenance queries    

• Manage tenant maintenance complaints 
• Log maintenance calls and or walk in queries
• Use the Novtel system to control maintenance management
• Appoint contractors and monitor progress
• Give continuous feedback to the tenants and close the loop.

Efficient unit turnovers    

• Oversee the eviction process from the buildings to prevent asset damage
• Inspect empty unit to asses repairs
• Obtain quotes to repair / paint units
• Issue work to contractors 
• Inspect work prior to handover to TLO’s
• Approve payment to contractors

Maintenance and Repair Management     

• Monitor the condition of the buildings through:
• Inspecting the buildings and grounds and identifying key areas of concern
• Reviewing any security or maintenance incidents
• Reviewing cleanliness of the buildings
• Manage the performance of service providers ensuring optimum service provision e.g. garden service, refuse collection services, security contractors; 
• Ensure that tenants are briefed on their maintenance responsibilities;
• Ensure that the all repairs are processed, on time according to set standards of delivery.  
• Attend to the removal of abandon vehicles.
• Supervising of In-In House Handymen –

ROLE REQUIREMENTS

Qualifications and Experience

• Bachelor’s Degree or equivalent, preferable in the built environment or,
• Bachelor’s Degree or equivalent, preferable in the Facilities Management
• Computer literacy is essential.  

GENERIC SKILLS:

• Interpersonal skills
• Communication 
• Facilitation  
• Conflict Management 
• Customer Service 
• Teamwork 

TECHNICAL KNOWLEDGE AND SKILLS

• Building and maintenance 
• Problem solving (Basic)
• Gather and analyse information (Basic)
• Excel skills

ATTRIBUTES

• Emotional control
• Assertiveness
• Interpersonal Skills
• Attention to detail
• Adaptability and Flexibility
• Situational sensitivity
   

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Key Responsibilities:

• Develop impactful visual content, including infographics, animations, and information visualizations, with support from the Marketing and Communications Manager.
• Enhance SHRA's messaging through creative design, formatting, and adherence to corporate identity (CI) and branding guidelines.
• Support the creation, layout, quality control, and production of printed and digital communication materials.
• Manage social media content by drafting posts, uploading approved  content,  monitoring

Qualifications:

• Grade 12
• A recognised three-year bachelor's degree/national diploma (NQF 7) in Graphic Design or multimedia or equivalent qualification.
• Expert proficiency in Adobe CS5 Suite: Photoshop, Illustrator, Dreamweaver and InDesign.
• Proficiency in audio visual editing: e.g., Adobe Premier Pro, After Effects, Pro Tools, Audacity.
• Familiarity with content management systems and HTML and motion graphics (animation). engagement, and reporting analytics.
• Assist in developing communication campaigns, events, exhibitions, and multimedia content such as videos and photographs.
• Ensure accurate placement of branding elements and design ad hoc materials like invitations and internal communications.
• Format reports for website publication and simplify complex information through infographics and animations.
• Coordinate with service providers on visual and printed materials and assist with branding and logistics for internal and external events.
• Support administration task such as procurement, logistics, events, etc.
• Continuously develop professional skills and stay updated with industry trends.

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PRIMARY PURPOSE OF THE JOB:

• To assist the Legal Officer with Legal administration as part of the SHRA Internship Programme.

KEY LEARNING AREAS

Legal Administration

KEY LEARNING AREAS

• Note : SHRA may instruct the Intern at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.
• SHRA may instruct the Intern to work outside the Head office (Sunny Side Office Park, Parktown)

Key:
Key Learning Area (KLA):    

• What their area of learning includes

Job Activities:    

• How they will go about implementing the KLA

Key Learning Area (KLA)

Job Activities

Legal Administration

• Prepare documentation for contracts, transactions, or regulatory compliance.
• Prepare and process legal documents and papers to support legal proceedings such as summonses and evictions.
• Preparing schedules.
• Record information about legal matters.
• Collate Rental Housing Tribunal information.
• Request documentation for legal processes from relevant stakeholders.
• Prepare business correspondence.
• Record information from meetings or other formal proceedings.
• Mail or arrange for delivery of legal correspondence to clients.
• Organize and maintain documents.
• Research legal cases.
• Research documents for legal issues.
• Produce meeting documents.
• Key Learning Area (KLA) Job Activities Facilitate information exchange with legal service providers.

REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Matric.
• LLB degree
• Experience in Legal Practice example Law Clinic , Legal Aid, articles

LANGUAGE SKILLS:

• Level 3 - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

NUMERICAL SKILLS:

• Level 2 - Basic Skills: Analytical skills, including the ability to clearly link financial results to operation performance drivers, generate alternatives and drive positive change.

REASONING ABILITY:

• Level 2 - Basic Skills: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized or more complex situations. Ability to research and present findings in written form.

PROFESSIONAL REGISTRATIONS:

• None.

LICENCES:

• None.

COMPUTER SKILL:

• Computer literacy with regard to the use of Excel, Word, PowerPoint and Outlook. Basic Financial modelling, Excel and Powerpoint proficiency.

WORK ENVIRONMENT:

• This is an office-based work environment.

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PRIMARY PURPOSE OF THE JOB:

• To assist the department as part of the SHRA Internship programme.

KEY LEARNING AREAS

• Project Support
• Communication and Collaboration
• Administrative Support
• Problem Solving and Initiative
• Learning and Development
• Adherence to Deadlines and Quality Standards

KEY LEARNING AREAS

• Note: The following list of Key Learning Areas and job activities are not exhaustive. SHRA may instruct the Intern at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

Key:

• Key Learning Area (KLA):    What their area of learning includes
• Job Activities:    How they will go about implementing the KLA

Key Performance Area (KPA)

Job Activities

Project Support

• Assist project managers in proposal preparation, document review, meeting coordination, and stakeholder communication.
• Support project progress through efficient project management tasks.
• Conduct research on potential development sites, including market analysis, zoning regulations, and feasibility studies.
• Assist with the preparation of project proposals, presentations, and financial models.
• Support project managers in coordinating meetings, site visits, and communication with stakeholders.
• Assist in the preparation and review of construction documents, permits, and other relevant documentation.
• Collaborate with architects, engineers, and contractors to ensure project specifications are met.
• Assist in monitoring project progress, budgets, and timelines, reporting any deviations or issues to the project team.
• Participate in site inspections and walkthroughs to assess project status and identify areas for improvement.

Communication and Collaboration

• Communicate effectively within the team and with external stakeholders.
• Build positive relationships with architects, engineers, contractors, and regulatory agencies.

Administrative Support

• Provide administrative support by organising files, maintaining databases, handling correspondence, and completing other tasks as required.
• Demonstrate attention to detail, organisational skills, and ability to manage multiple tasks.
• Support the preparation of project budgets, cost estimates, and financial projections, ensuring accuracy and completeness.
• Assist in negotiating contracts and agreements with vendors, subcontractors, and other project stakeholders.

Problem Solving and Initiative Identify and address project-related issues proactively.

• Propose solutions and take ownership of tasks to contribute to project success.
• Support the resolution of project-related issues and conflicts, working collaboratively with the project team to find solutions.
• Support the development and implementation of marketing and branding strategies for new projects.
• Learning and Development Demonstrate progress and development throughout the learnership.

Key Performance Area (KPA)

Job Activities

• Assist in conducting due diligence activities for potential development sites, including site inspections, environmental assessments, and title reviews.
• Assist in monitoring industry trends, market conditions, and regulatory changes relevant to property development, providing insights and recommendations to the team.
• Support the implementation of sustainable design and construction practices, contributing to the company's commitment to environmental responsibility. 6.    Adherence to Deadlines and Quality Standards Prioritise tasks, manage time effectively, and deliver accurate and thorough results.
• Maintain high-quality standards and meet deadlines consistently.
• The preceding job description has been designed to indicate the general nature and level of work performed by learners. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of learners assigned to this job.

EDUCATION and/or EXPERIENCE

• Degree or Diploma in Quantity Surveying The following experience is required:
• Built Environment with technical construction (Advantageous)
• Estimating Ability
• Strong Excel and Word Ability

LANGUAGE SKILLS:

• Level 4 - Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals

COMPUTER SKILL:

• Computer literacy with regard to the use of Excel, Word, PowerPoint, Outlook, Teams and Zoom.

WORK ENVIRONMENT:

• The role is a hybrid between office and remote work.