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Successful candidates will be responsible for selling high-speed fibre-optic internet services to residential and commercial customers.
Their primary role will be to promote and close sales while providing excellent customer service.
A FTTH sales specialist is responsible for selling high-speed fiber-optic internet services to residential and commercial customers. They educate potential customers, address their concerns, and maintain knowledge of products and pricing. Their primary role is to promote and close sales while providing excellent customer service Skills, Competencies and Attributes includes but does not exclude any other functions that contribute to the achievement of product and sales targets and outcomes.
Duties and Responsibilities:
Pro-actively canvas for new sales of the Fibre to the Home product suite to new clients by executing the sales strategy within predetermined coverage areas
Achieve targets net of churn as well as campaign outcomes / target consistently as set out by Management
Establish, maintain, expand, and take ownership of customer relationship
To take ownership, plan and carry out relevant sales process
Ensure ‘lead management system’ (Solid) is updated and maintained accurately and timeously with all relevant information e., address, sales status, technical and debtors contacts
Schedule client meetings where and when required
Attend door-to-door sales activities, Street Activations, Mall Activations, and any other forms of activations as directed by management
Actively promote FTTH and associated products on social media platforms
Collect, collate, and report on all sales activities and outcomes daily, including location, interactions, leads quotes and sales attained per network operator
At all times ensure that you have enough sales collateral to meet your sales objectives
Ensure that all marketing equipment allocated is maintained in good working order and that any damages or wear and tear on the equipment is immediately reported to your manager or team lead
While executing on your sales activities continually feedback to your manager or team lead on locations best suited to activations, consumer marketing opportunities and the like to assist in improving the effectiveness of your sales team
Utilise services of Sales Specialists or Product Managers to compliment your skills when required
Abide by any specific campaign or promotional requirements as directed
Ensure regular customer feedback continually and throughout all pre and post sales processes in a professional manner
Attend product training sessions in line with HYPA Requirements to develop relevant knowledge and skills
Continuously raise own competency levels
Foster an atmosphere of self-study with regards to trends in the telecommunications market
Constantly provide feedback to Management on skill and knowledge requirements
Requirements:
South African citizenship
Currently Unemployed
Between the ages of 18-34
Qualification not higher than NQF Level 4
Attended a Quintile 1,2,3 school or Recipient of a Child Support Grant
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