FIC Center Operations Consultant at Absa Group Limited (Absa)

Job Summary

• To embed FICA Control Effectiveness framework by ensuring all standard controls are implemented and monitored hourly and daily, while taking full accountability for the overall FIC operations quality output in support to the FIC Operations leadership, through the execution of predefined objectives as per operations performance standards.

Job Description

Customer Service

• Respond efficiently, accurately, and courteously to all customer service matters, complaints, requests. Perform the Final Tier check and validation of customer files prepared by frontline in terms of KYC process and procedure to ensure a high standard of compliance in terms of regulatory requirements.
• Critically pay attention to details| Support the development and maintenance of FIC Operations processes.
• Adhere to all processes in the FIC center and identify opportunities to improve servicing frontline when conducting case Remediation.
• Monitor and control risk associated with the customer documentation| Ensure that all activities performed in providing Customer Services through case processing comply in all respects with FICA, compliance policies and procedures as well as Regulatory requirements.
• Ability to attend to both inbound and outbound calls| Meeting set performance standards.

Stakeholder Management

• Establish and maintain good professional relationships with relevant stakeholders to remain abreast of their needs and issues and respond rapidly and effectively.
• Self-development: Owning and being proactive about own training and development.

​​​​​​​Qualifications Required

• NQF level 5 qualification or higher

​​​​​​​Preferred Experience

• Minimum of two years in customer service in Banking Sector environment

​​​​​​​Skills

• Basic knowledge of banking products
• Basic knowledge of Know Your Customer (KYC) will be an added advantage
• Paying attention to details
• Computer literacy
• Team player

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: October 18, 2025