Trending Jobs at Absa Group Limited (Absa)

Job Summary

• Absa Group Limited (“AGL”) is a leading African bank with significant growth prospects across the continent. The Group Procurement Function is key in supporting the banks strategic goals of cost management, Enterprise & Supplier Development, Risk and Governance.
• The successful candidate will manage a procurement portfolio and provide direct support to the Procurement / Category Manager and related Business stakeholders of the Absa Business unit applying their procurement & sourcing skills, analytical capability and supply chain knowledge.
• The high-performance procurement team is seeking a motivated candidate that will seamlessly integrate into the team and consistently deliver results.

Job Description

ACCOUNTABILITIES:

• Support the Procurement / Category Manager and Head of Procurement by preparing information and analysis for negotiation processes and with the preparation of related information.
• Collect and analyse quantitative and qualitative information to assess suppliers’ capabilities and performance.
• Manage the RFP /  RFQ /  RFI (“RFx”) processes and analyse, develop and execute results.
• Ensure contracts comply with contract standards, legislation and AGL policies.
• Collect, investigate, and analyse information as requested by Procurement / Category Manager and Head of Procurement using data from internal and external sources.
• Provide input into the category and commodity strategy development processes and support category and commodity plan execution.
• Draft and maintain strategic contracts.
• Understanding of Services, Service Level Agreements (“SLA’s”) and contracting based on deliverables’.
• Supplier screening and due diligence using the Bank’s preferred tools / systems.
• Evaluate suppliers and manage their performance in collaboration with Supplier Management or business driven Service Management.
• Maintain constructive working relationships with internal stakeholders and strategic suppliers.
• Participate constructively and drive personal development within procurement / category team.
• Run ad hoc reports and queries based on team requirements.
• Develop, compile and analyse statistical data for procurement / category management reports.
• Assist in the Development of Total Cost of Ownership (“TCO”) and other cost improvement models.
• Collaborate and support supplier diversity in driving enterprise development and preferential procurement objectives.
• Collaboration and interaction with other procurement teams for the purpose of continuous strategy improvement.
• Conduct market  research.
• Perform benchmarking on price, cost, and supply chain effectiveness.
• Execute procurement cost savings plans and track against targets.
• Load and maintain procurement documents on the procurement system.

Education and Required Experience

• Bachelor’s qualification, preferably in Business, Commercial, Supply Chain, Engineering, Business, Business Economics, Economics, Finance, or Accounting fields.
• Post Graduate qualification will be an advantage.
• CIPS / MCIPS qualification will be an advantage.
• 3 to 5 years of experience in procurement and sourcing.
• Managing cross functional team collaboration.
• Business and financial acumen, cost management tools, spend analysis, cost savings reporting, etc .
• Multi Category experience will be an advantage.
• Banking procurement experience will be an advantage.
• Supply chain tools knowledge – Procure to pay systems, purchase orders, payment, supplier assessments.
• Understanding of commercial matters and business environment.
• Strong knowledge of contractual agreements and some exposure to relationship management.
• Knowledge of end-to-end RFx  and  sourcing processes.
• Hands on experience in working with an Enterprise Resource Program (“ERP”) System (Coupa experience will be an advantage).
• Strong negotiation and presentation skills.
• Expert level efficiency in Microsoft Excel and MS-Word.
• Strong computer literacy (Power Point) and Microsoft Office Suite is required.
• High level analytical and communication skills required (written & verbal).
• A team member that can also operate independently with an ability for problem solving.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: October 14, 2025 

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Job Summary

• To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.

Job Description

• New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: October 20, 2025 

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Job Summary

• To monitor the risk profile of the business and execute audit assignments in accordance with the Group Audit Plan and Internal Audit methodology, relevant policies, procedures and quality standards.

Job Description

Retail Credit Internal Audit – Assistant Vice President (AVP)

• The Retail Credit Internal Audit AVP role is responsible for providing independent assurance that the management of retail credit risk across ABSA aligns with internal policies, regulatory requirements, and industry best practices. This role plays a key part in assessing the design and effectiveness of credit risk management frameworks, governance structures, and control processes across retail portfolios such as mortgages, personal loans, credit cards, and vehicle finance.
• The incumbent will work within the Internal Audit function, with a specific focus on retail credit risk, and will be expected to participate in end-to-end audit engagements.
• The role requires a strong understanding of retail credit products, risk management frameworks, data-driven audit testing, and relevant regulatory standards.

Key Responsibilities

Audit Execution and Delivery

• Ensure timely delivery of assigned tasks in accordance with agreed project timelines.
• Perform risk-based audits across Retail Credit portfolios, including planning, scoping (identifying key risks and controls), fieldwork, and reporting.
• Prepare audit observations that are concise, factually accurate, and clearly identify root causes and risks. Ensure agreed management actions fully mitigate identified issues.
• Evaluate the effectiveness of credit risk management practices, including origination, underwriting, account management, collections, and recovery processes.
• Assess compliance with regulatory and internal policy requirements (e.g., IFRS 9, Basel, National Credit Act).
• Utilize data analytics to inform audit testing strategies and obtain deeper insights into credit risk trends and control effectiveness.
• Ensure delivery is aligned with internal audit methodology and quality standards.

Relationship and Portfolio Management

• Engage with stakeholders across the 1st and 2nd lines of defense, including Credit Risk, Product, Collections, and Regulatory Compliance teams.
• Conduct ongoing business monitoring and maintain a strong understanding of key credit risk issues and trends to inform audit planning and continuous risk assessment.
• Contribute to the Combined Assurance effort by collaborating with other assurance providers across the 3 Lines of Defense to strengthen the control environment.
• Provide clear input into risk and governance committee reporting, highlighting emerging risks and control gaps.

Skills and Experience

• Strong understanding of retail credit risk management practices and processes across the customer lifecycle.
• Experience in performing or leading internal audits or risk reviews within a financial institution.
• Working knowledge of regulatory frameworks applicable to retail credit portfolios (e.g., Basel II/III, IFRS 9, NCR).
• Experience in credit risk reporting, performance metrics (e.g., PD, LGD, EAD), and credit decisioning models preferred.
• Proficient in data analysis and able to work with data specialists to design effective audit tests.
• Excellent written and verbal communication skills; able to present complex issues clearly to senior stakeholders.
• Strong time management, organizational, and stakeholder engagement skills.
• Independent thinker with strong professional judgment and attention to detail.

​​​​​​​Education and Experience

• A minimum of 3 years’ experience in internal audit, retail credit risk, credit policy, or credit analytics.
• Demonstrated exposure to retail credit products and the associated risk management frameworks.
• Proficiency in data analysis tools such as SAS, SQL, and Excel; experience with risk or credit models will be considered an added advantage.
• Bachelor’s degree in Risk Management, Actuarial Science, Statistics, or a related field is required.
• An Honours degree in Risk Management will be regarded as a distinct advantage.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: October 24, 2025 

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Job Summary

• The Audit Manager – Strategic Risk is responsible for leading and executing internal audits primarily focused on strategic risk which is defined as the risk that the Group’s strategic decisions and related execution activities may be inadequate to protect its competitive position and ability to generate sustainable shareholder value. The incumbent may also be required to assist with audits in other risk types, depending on the audits included in the annual plan.
• The role ensures that governance, risk management, and control processes are effective and aligned with organisational objectives and includes providing an independent review of adherence to the relevant Policies and the effectiveness of the control environment.
• Additionally, the Audit Manager is accountable for the quality of audit work performed and for driving the efficiency and effectiveness of the audit team.

Job Description

Audit Planning

• Participate in the 6+6 audit planning cycle; provide input by taking into account the risk and control profile, business strategy and emerging risks affecting the business.

Assurance

• Plan the delivery of assigned audits to a high quality and in line with Key Performance Indicators as per the methodology. This will include adequate resourcing scheduling, meeting key deliverables in terms of audit timelines and review of audit work to confirm that the minimum requirements as per methodology are met.
• Perform thematic and enterprise-level risk assessments to identify key strategic risks
• Provide assurance on the effectiveness of the strategic risk management processes which include the following:
• strategy setting and review processes
• execution against strategy
• technology and people management processes
• scenario analysis and stress testing
• risk appetite and profile
• Monitor external trends and regulatory developments impacting strategic risk.
• Manage the execution of Design Effectiveness Testing (DEA) and Operational Effectiveness Testing (OET) of the audit team in line with methodology requirements and as per the requirements of the QA scorecard.
• Ensure audits and issues assurance within Key Performance timelines and resource budget

​​​​​​​Leadership and Management

• Mentor and coach less experienced team members by providing guidance around the methodology and audit process, and manage the teams that assigned to the audit effectively by delegating audit work to empower each individual team member
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members

​​​​​​​Teamwork

• Support IA management team to identify, attract, develop and retain talent on an ongoing basis.
• Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required and based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.

​​​​​​​Relationship Management

• Present effectively at stakeholder meetings and forums (e.g.: Risk and Governance Forums etc.) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis, and develop and maintain relationships with accountable stakeholder management on each audit.
• Build effective relationships with CoE counterparts and fully engage them during audit reporting

​​​​​​​Reporting

• Use business knowledge to assess evolving risks, write high quality reports with observations which are insightful, address the root cause, have agreed actions that fully mitigate the risk, support the Issues Assurance process and require no further audit work to support them

​​​​​​​Knowledge Management

• Continuous upskilling on both technical and other core competencies.
• Keeping up to date with industry trends, regulatory changes and professional standards
• Develop an in-depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities.
• Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards

​​​​​​​Qualifications & Experience

• At least a Bachelor’s degree in Finance, Actuarial, Risk Management, Accounting, or related field.
• Minimum 3 years of internal audit or risk management experience, with at least 1 year in a managerial role.
• Strong knowledge of strategic risk management, corporate governance, and internal control frameworks.
• Excellent analytical, communication, and stakeholder management skills.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: October 24, 2025 

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Job Summary

• To embed FICA Control Effectiveness framework by ensuring all standard controls are implemented and monitored hourly and daily, while taking full accountability for the overall FIC operations quality output in support to the FIC Operations leadership, through the execution of predefined objectives as per operations performance standards.

Job Description

Customer Service

• Respond efficiently, accurately, and courteously to all customer service matters, complaints, requests. Perform the Final Tier check and validation of customer files prepared by frontline in terms of KYC process and procedure to ensure a high standard of compliance in terms of regulatory requirements.
• Critically pay attention to details| Support the development and maintenance of FIC Operations processes.
• Adhere to all processes in the FIC center and identify opportunities to improve servicing frontline when conducting case Remediation.
• Monitor and control risk associated with the customer documentation| Ensure that all activities performed in providing Customer Services through case processing comply in all respects with FICA, compliance policies and procedures as well as Regulatory requirements.
• Ability to attend to both inbound and outbound calls| Meeting set performance standards.

Stakeholder Management

• Establish and maintain good professional relationships with relevant stakeholders to remain abreast of their needs and issues and respond rapidly and effectively.
• Self-development: Owning and being proactive about own training and development.

​​​​​​​Qualifications Required

• NQF level 5 qualification or higher

​​​​​​​Preferred Experience

• Minimum of two years in customer service in Banking Sector environment

​​​​​​​Skills

• Basic knowledge of banking products
• Basic knowledge of Know Your Customer (KYC) will be an added advantage
• Paying attention to details
• Computer literacy
• Team player

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: October 18, 2025

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Job Summary

• As a Lead Java Developer, you will build high-performing, scalable, enterprise-grade applications & build capability in others to do the same.
• This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

What We’re Looking For:

• 8+ years proven experience in fullstack development with Java and Angular
• Dev team leadership experience
• Strong understanding of cloud-native architecture and containerization
• Ability to design and implement secure, scalable APIs
• Experience with enterprise messaging systems and workflow engines
• A collaborative mindset and agile delivery experience

Tech Stack You’ll Work With:

• Backend: Java, Spring Boot
• Frontend: Angular (PrimeNG)
• Cloud & Containerization: AWS, Docker, Kubernetes
• Database: PostgreSQL
• Security: Keycloak
• Messaging: Kafka, ActiveMQ
• API Development: REST & SOAP
• Workflow Engines: Flowable, Activiti
• CI/CD: GitHub Actions, Jenkins
• Methodology: Agile Scrum

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization

People

Coach & mentor other engineers

• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

End Date: October 20, 2025

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Job Summary

• As a Full Stack Java Developer, you will apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

What We’re Looking For:

• 5+ years proven experience in fullstack development with Java and Angular
• Strong understanding of cloud-native architecture and containerization
• Ability to design and implement secure, scalable APIs
• Experience with enterprise messaging systems and workflow engines
• A collaborative mindset and agile delivery experience

Tech Stack You’ll Work With:

• Backend: Java, Spring Boot
• Frontend: Angular (PrimeNG)
• Cloud & Containerization: AWS, Docker, Kubernetes
• Database: PostgreSQL
• Security: Keycloak
• Messaging: Kafka, ActiveMQ
• API Development: REST & SOAP
• Workflow Engines: Flowable, Activiti
• CI/CD: GitHub Actions, Jenkins
• Methodology: Agile Scrum

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

End Date: October 20, 2025 

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Job Summary

• Execution of strategic initiatives to improve customer communications, experience, and service, ensuring that the voice of the customer is integrated into all aspects of fraud management.
• Conduct Customer experience meetings, and workshops with Absa staff nationally; including internal and external Customer Education in the role of the Fraud Squad.
• Assist in process improvement, analysis and business process management functions – either as a standalone project or as part of wider programmes of change 
• Work closely with internal teams and stakeholders to foster a customer-centric approach that enhances satisfaction, trust, and loyalty.
• To provide a service and manage the customer experience by attending to and resolving all Fraud related customer unhappiness within Fraud Solutions.

Job Description

Accountability: Transformational and Strategic Projects

• Assist in delivering projects which lead to the creation of an industry leading customer experience.
• Leverage insight and data to ensure that products/services/solutions are truly designed around the customer/client
• Define and conduct (or partner with others to conduct) appropriate research activities, and evaluate finding
• Design, develop and deliver through integrated teams ongoing customer experience improvements as well as innovations which provide Absa with sources of significant differentiation and competitive advantage
• Review and approve the output of the design and technical teams to ensure that the planned user experience is achieved during implementation
• Work collaboratively in a team and documents functional requirements and prioritisation from business stakeholders through workshops and relevant documentation while tracking implementation delivery and reporting on progress

Accountability: Customer Experience Enablement

• Work with insight teams to develop a comprehensive understanding of the market, including customer needs, and competitor strategies, and identification of opportunities to leverage this information through great customer experiences through benchmarking, reviews and surveys
• Understand and help mitigate potential risks which the strategic customer experience initiatives may pose to the organization and adopt ideas to minimize such exposure to risks
• Provide assistance on the ideal ‘customer experience’ by helping to develop key capabilities that differentiate clients and meet consumer needs
• Develop solutions that will enable front line team members to provide a sustainable, proficient and professional level of service to customers.
• Develops solutions to solve repetitive customer failures derived from roots causes and insights that adversely affect customer experience.
• Implement specific service initiatives tailored to the targets agreed for customer service level improvements for the BU (NPS, Customer Satisfaction Index, Complaints, Quality, etc.).

Accountability: Relationship Building & Team Working

• Develop relationships with colleagues and stakeholders across Absa to ensure development and delivery of consistently great customer experiences that drive customer intimacy and leverage best practice
• Build comprehensive networks and sound relationships with businesses across Retail & Business Bank in order to influence ways of working.
• Continuously engage with business as part of cross functional working teams in developing potential improvement solutions
• Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Accountability: Customer Unhappiness Resolution

• Receive, resolve and respond to Complaints obtained through various complaint lines.
• Identify areas where consistent problems occur and provide input into and offer solutions which can be used to minimise or remove the reoccurrence of the specific complaint type.
• Ensure proactive actions are taken to enhance positive customer experience

Education and experience required

• Relevant degree (NQF Level 7) or equivalent.
• 3-5 years retail banking experience.
• Proven experience in customer experience management, preferably in the financial services or fraud prevention domain.
• Strong understanding of customer journey mapping, service design, and customer-centric process improvements.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

End Date: October 17, 2025 

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Job Summary

• The Data Quality (DQ) Capability Lead is responsible for defining, implementing, and continuously improving data quality management capabilities across the organisation.
• This role leads the data quality capability team, ensuring effective delivery of services, adoption of tools, and alignment to the data governance framework.
• The role ensures data quality processes, tools, and practices enable trusted, accurate, and fit-for-purpose data, while driving adoption of enterprise-wide data quality standards, monitoring, and remediation practices.

Job Description

Key Responsibilities

• Lead the Data Quality Capability team, providing direction, coaching, and performance management to ensure delivery of high-quality services and continuous upskilling.
• Define, maintain, and optimise the data quality management operating model, including processes, procedures, KPIs, and responsibilities across the organisation.
• Own and govern enterprise-wide data quality standards, rules, and controls to ensure accuracy, completeness, timeliness, validity, and consistency of data.
• Define and maintain data quality metrics and reporting to enable transparent measurement of data health and accountability.
• Collaborate with data owners, custodians, and stewards to define, validate, and maintain data quality rules for critical data elements.
• Own and manage data quality tools and platforms, ensuring they support monitoring, remediation, and reporting needs effectively.
• Define and deliver training, communication, and enablement activities to build awareness and adoption of data quality practices across the organisation.
• Drive integration of data quality into upstream and downstream processes, including data lineage, metadata management, and data governance workflows.
• Support compliance with regulatory and internal requirements by ensuring data quality controls are implemented effectively.
• Facilitate collaboration across data domains and communities of practice to align data quality practices, share lessons learned, and resolve issues.
• Contribute to the design and execution of the enterprise data management and governance strategy, focusing on data quality enablement.

Education and Experience Required

• Minimum 3 years’ experience defining or practicing enterprise data management and governance.
• BSc Information Technology, Risk Management, or equivalent Diploma.
• Proven experience in successfully implementing data quality capabilities, such as data profiling, data quality rules, monitoring, and remediation.
• Experience implementing data quality solutions or tools (e.g., Ataccama, Informatica, Collibra DQ, Talend) is advantageous.
• Exposure to data visualisation tools such as QlikView or Power BI advantageous.
• Minimum 3 years in Financial Services Industry.
• Preferred: 8–10 years’ experience in data management, governance, or related fields.
• 3+ years leadership experience in managing teams in a data management or governance context.

​​​​​​​Knowledge & Skills

• Strong understanding of data quality dimensions and principles (accuracy, completeness, consistency, validity, timeliness, uniqueness).
• Stakeholder management and change management fundamentals.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to define and implement standards, frameworks, and processes for data quality management.
• Strong stakeholder engagement and change management skills to drive adoption across business and technology teams.
• Analytical and problem-solving skills with attention to detail.
• Excellent communication skills to explain data quality concepts to technical and non-technical audiences.
• Exposure to metadata, data lineage, and data architecture principles advantageous.
• Understanding of regulatory and compliance requirements related to data quality.
• Must be familiar with broader data management principles, including metadata, reference data, master data, and data governance.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies

End Date: October 16, 2025

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Job Summary

• The Metadata Capability Lead is responsible for defining, implementing, and continuously improving metadata management capabilities across the organisation.
• This role leads the metadata capability team, ensuring effective delivery of services, adoption of tools and alignment to the data governance framework.
• The role ensures metadata-related processes, tools and practices enable consistent understanding and effective use of data, while driving adoption of the Enterprise Business Glossary, metadata repositories and lineage capabilities.

Job Description

The following responsibilities must be fulfilled:

• Lead the Metadata Capability team, providing direction, coaching and performance management to ensure delivery of high-quality services and continuous upskilling.
• Define, maintain and optimise the metadata management operating model, including processes, procedures, KPIs and responsibilities across the organisation.
• Own and govern the Enterprise Business Glossary, ensuring business terms, definitions and relationships are accurate, complete and aligned to data governance standards.
• Define and maintain metadata standards, guidelines and quality rules to ensure consistency and usability.
• Collaborate with data owners, custodians and stewards to capture, validate, and maintain business, technical and operational metadata.
• Own and manage metadata tools and repositories to ensure they support business and technical needs effectively.
• Define and deliver training, communication and enablement activities to build metadata awareness and adoption across the organisation.
• Drive integration of metadata across platforms, including data lineage and impact analysis capabilities.
• Support compliance with regulatory and internal requirements by ensuring metadata management controls are implemented effectively.
• Facilitate collaboration across data domains and communities of practice to align metadata practices and resolve issues.
• Contribute to the design and execution of the enterprise data management and governance strategy, focusing on metadata enablement. 

Education and Experience Required

• Minimum 3 years’ experience defining or practicing enterprise data management and governance.
• BSc Information Technology, or Risk Management or equivalent Diploma.
• Proven experience in successfully implementing metadata capabilities, such as business glossaries, metadata repositories and/or data lineage solutions.
• Experience implementing metadata solutions or tools (e.g., Collibra, Informatica, Alation) is advantageous.
• Exposure to data visualisation tools such as QlikView or Power BI advantageous.
• Minimum 3 years in Financial Services Industry.
• Preferred: 8–10 years’ experience in data management, governance, or related fields.
• 3+ years leadership experience in managing teams in a data management or governance context.

Knowledge & Skills:

• Stakeholder management and change management fundamentals.
• Strong understanding of metadata types: business, technical, operational, and lineage.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to define and implement standards, frameworks and processes for metadata management.
• Strong stakeholder engagement and change management skills to drive adoption across business and technology teams.
• Analytical and problem-solving skills with attention to detail.
• Excellent communication skills to explain metadata concepts to technical and non-technical audiences.
• Exposure to data architecture and modelling principles advantageous.
• Understanding of regulatory and compliance requirements related to data.
• Must be familiar with data management principles, including data quality, metadata, reference data, master data and data governance.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies

End Date: October 16, 2025 

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Job Summary

• To provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention and identified growth targets.

Job Description

• Receipt of complaints: Receive clients query/complaint against via email, telephone, Actionline or any other complaints logging channels. Advise accordingly and appropriately.
• Capturing and assigning complaints: Log the query/complaint on the Complaints Management System, according to acceptable standards, and load all appropriate customer information received via fax, email and/or verbally.
• Facilitation of Complaints process: Draw reports from complaints management system and manage exception reports on a daily and filter relevant information, address outstanding and/or unresolved information.
• Compile reports: Compile reports on all complaints received and on customer satisfaction. Plan and manage timelines to ensure that complaints logged are attended to within the agreed process and SLA requirements

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: October 20, 2025

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Job Summary

• To drive the acquisition and registration of new home loans by executing targeted sales strategies, cultivating relationships with direct customers and sources, and providing end-to-end customer service.
• The role involves managing the home loan process from initial application to registration, in line with Absa’s compliance and governance standards. Remuneration is primarily commission-based, offering high earning potential aligned with performance.

Job Description

Key Accountabilities:

Sales Acquisition & Execution:

• Execute action plans to meet monthly targets for applications, final grants, attorneys instruct and registrations as per the Performance Development Plan.
• Actively prospect and generate new business using a variety of methods (e.g. cold calling, networking, referrals, real estate agents).
• Engage with existing customers through leads to explore refinancing or re-mortgaging opportunities.
• Visit prospective customers or sources at their preferred location and time to offer personalized mortgage solutions.
• Assist customers in completing and submitting accurate applications with all required documentation to the Production Centre.
• Maintain and monitor the conversion ratios from application to final grant, final grant to instruct and instruct to registration, ensuring alignment with internal standards.
• Track applications and provide regular updates to clients and referral sources.
• Participate in marketing activities such as property shows, auctions, and open house events to grow customer pipeline.
• Monitor competitor activity and proactively adjust sales strategies to gain market share for Absa Home Loans.

Relationship Management:

• Develop and manage relationships with external stakeholders including customers, property developers, estate agents, attorneys, and other sources.
• Collaborate with Key Account Managers to onboard developers as approved lead generators and generate consistent deal flow.
• Conduct regular meetings with referral sources to uncover new sales opportunities and resolve service issues.
• Educate business sources on loan products, application processes, and updates to maintain quality submissions and engagement.
• Partner with internal business units to identify cross-sell opportunities and deliver superior business value.

Governance & Compliance:

• Ensure all business secured complies with Absa's governance, risk, and compliance frameworks.
• Maintain ethical conduct in all dealings with clients, colleagues, and partners.
• Promptly report any suspicious activities or transactions to the Risk and Compliance Consultant for appropriate action.

Customer Service Excellence:

• Provide exceptional service by ensuring all customer documentation is complete and submitted timeously.
• Handle customer queries and complaints swiftly (within 24 hours), keeping clients informed throughout the process.
• Ensure alignment with Treating Customers Fairly (TCF) principles to enhance satisfaction and retention.
• Actively seek feedback and referrals from satisfied clients to grow the customer base.

Education and Experience Required:

• National Certificate or equivalent NQF Level 5 qualification (essential)
• Minimum of 2 years’ experience in a sales or customer service role in banking or financial services
• Proven experience in home loans, mortgage lending, or property finance
• Knowledge of real estate markets and lending policies

Knowledge, Skills & Competencies:

• Strong sales and relationship-building skills
• Excellent verbal and written communication
• Entrepreneurial thinking with a self-motivated, target-driven mindset
• Strong negotiation and influencing skills
• Professionalism, integrity, and a customer-focused attitude
• Ability to manage multiple stakeholders and navigate complex applications

Remuneration:

• Commission-Based: Earnings are based on registered deals (Inc Basic Salary)
• Earning Potential: High earning potential with performance-based incentives
• Access to training, tools, and support to ensure optimal deal closure and client service

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: October 20, 2025