Field Application Engineer - Ekurhuleni (East Rand) at Unique Personnel

Job Description    

• The Field Application Engineer (FAE) plays a pivotal role in supporting the design and implementation of the company's portfolio at customer sites, ensuring that the company's products meet the required business performance objectives. This position involves a strong technical focus, liaising with customers, and providing pre-sales and post-sales support to enhance customer satisfaction and drive business growth.

Key Responsibilities:

Customer Requirements & Solutions 

• Identify customer needs and offer tailored solutions by integrating appropriate products into their designs. 
• Work closely with customers to understand their technical and business requirements.

Stakeholder Engagement 

• Collaborate with engineers, designers, and project leaders across all market sectors to build strong relationships and deliver impactful product presentations. 
• Serve as a technical liaison between customers, suppliers, and the internal sales and marketing teams.

Technical Support 

• Provide pre-sales and post-sales technical support, including troubleshooting and resolving product-related issues. 
• Assist the sales team with product demonstrations and technical discussions with customers.

Customer Interaction 

• Deliver technical assistance at seminars, exhibitions, and customer visits, helping to position the company's products effectively in the market. 
• Develop and present product demonstrations to ensure customer understanding and engagement.

Training & Knowledge Sharing 

• Conduct product training sessions for the Company’s Distribution Sales team and provide regular updates on new technologies and products. 
• Maintain and update technical documentation to ensure the sales and support teams are equipped with the latest information.

Collaboration & Communication 

• Communicate design and project activities to suppliers, the sales and marketing teams, and advise colleagues on design-in opportunities. 
• Provide monthly reports to management on performance achievements and product-related activities.

Marketing & Content Creation 

• Contribute to marketing initiatives by preparing and distributing press releases, white papers, and social media content. 
• Help generate monthly marketing information to support product launches and market presence.

Continuous Learning & Development 

• Attend training sessions and workshops organized by the company's suppliers to stay updated on industry trends and product advancements. 
• Execute additional tasks and responsibilities as requested by management to improve the division’s effectiveness and customer service.

Governance and Risk Management 

• Ensure compliance to governance systems such as POPIA, ISO 9001, etc. that are in place i.e. policies, procedures and reporting structures 
• Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs. 
• Lead and guide improvement projects that will increase profits or protect against risks in the function. 
• Establish and maintain the highest ethical standards in operations practices.

Inherent Requirements    
Qualifications and Experience:

• Degree in Engineering, Electronics, or related field (or equivalent industry experience).
• At least 5 years of experience in a similar Field Application Engineer or technical support role. 
• Strong experience in customer-facing technical support, pre-sales, and post-sales environments. 
• Demonstrable knowledge of relevant industry sectors and the company’s product portfolio.