Field Contracts Specialist at Volvo Group

Job Objectives

• Build and maintain strong relationships with customers and the internal sales team through open, transparent communication and a customer-centric approach.
• Manage and analyse customer contract portfolios to identify risks and opportunities and make data- driven recommendations to improve performance and customer satisfaction.
• Draft, revise, and negotiate contract quotations, restructures, and extension options in collaboration with internal stakeholders and customers.
• Present proposed contractual improvements or restructuring to both customers and management, ensuring alignment with strategic and operational goals.
• Collaborate with internal departments (e.g., Claims, Legal, Finance, Sales Operations) to ensure seamless implementation of contract changes and resolution of portfolio concerns.
• Reporting and corrective actions on all Uptime product offerings, ensuring proactive administration and adherence to contractual obligations.
• Manage the administration of Uptime Units to ensure customer value delivery.

Who are you?

Qualifications & Job experience

Diploma or Degree in:

• Business Administration.
• Logistics or Supply Chain Management.
• Finance or Accounting.
• Transport Management.
• Marketing or Sales.
• 3 – 5 years’ experience in a Specialist / analytical role, preferably in an after-sales or service contracts Environment.
• Microsoft Office.