Field Quality Specialist - Durban at Defy Appliances

The Specialist will be responsible for group quality functions of Laundry, MDA and SDA products. All Field Quality related tasks related to Imports, Exports and Locally manufactured goods.

KEY RESPONSIBILITIES

QUALITY

• Perceived Quality (PQ) requirements standardisation & continuous improvement
• Monitor and stratify (Sales Returns) contributors
• Coordinate field trials of new and/or improved products
• Periodically audit production floor
• Monitor and achieve quality requirements in line with the Voice of the Customer (VOC)
• Prepare and issue Service Call Rate (SCR) report
• A Structured and Systematic Approach to resolving Field Complaints
• Assisting production with trouble shooting and problem solving
• Formally raising CAPA’s as per Customer complaints

PROJECT MANAGEMENT

• Achievement of factory Objectives and Key Results (OKRs) and successful projects deployments.
• Ensure projects are managed in accordance with Defy project management procedures
• Monitor and review compliance to the project scope
• Ensure projects are completed on time

COST SAVING

• Ensuring smooth roll out of Aftersales ZBB initiatives
• Through the continuous improvement to reduce cost of poor quality
• Packaging Damaged Related Cost reduction projects and initiatives.

MINIMUM REQUIREMENTS

• BSc / BTech. in an Engineering Field – Mechanical Engineering / quality management as a preference
• 5 years’ Manufacturing experience required
• 5 years’ experience within a Quality Assurance Department as a preference
• Excellent Communication and Presentation skills
• Root-cause analysis
• Experienced Quality 6 Sigma specialist with a BTech in Quality Maintenance as preference
• Experience with Technical problem solving within a Cross Functional Team (CFT)
• Advanced Excel Skills