Jobs at Defy Appliances

KEY RESPONSIBILITIES

• Streamlines Import shipping and transportation processes
• Ability to place orders and communicate with foreign suppliers
• Good understanding and ability to comprehend Proforma Invoice contents
• Ability to keep costs down where possible demurrage and detention etc.
• Ability to work with freight forwarders and advise on freight forwarding procedure
• Communication with shipping companies and transporter to assure smooth workflow and customer satisfaction
• Inter-branch invoicing to the brand/branches once clearing process is completed
• Have knowledge and a basic understanding of South African and international customs clearance laws, procedures, and regulations for freight forwarding.
• Planning and maintaining good relations with all parties involved in logistics of moves
• Accurate, timeous administration; ability to understand Share Point and RPA
• Obtain required quotes from freight forwarders, ability to decipher estimates and communicate back to applicable stakeholders
• Receipt and collate all imported sea & airfreight documents
• Ensure clearing & forwarding agents status reports are updated and maintained as required
• Monitor shipping schedules, vessel ETD’s and ETA’s and flag / communicate delays to business
• Place on record shipping details / documents received from suppliers
• Supplier & Freight forwarders invoices to be checked and scheduled for payment
• Liaise with Warehouse on planned container deliveries & ensure supporting documents available at time of delivery
• Ability to multi task, ability to grasp concepts easily and prioritize tasks
• Ability to work in a fast-paced environment and have high level for stress tolerance
• Must be able to handle high volumes of shipments
• Support the department by ensuring that all shipments are executed correctly, takes initiatives and is a team player.
• Able to understand and  manage supply chain projects.

MINIMUM REQUIRMENTS

• Supply Chain / logistics degree/equivalent
• Minimum 5 years’ experience in supply chain environment
• Minimum 5 years’ experience in an Imports /logistics environment/department
• Data analysis skills
• Advanced excel skills - ability to write macros will be an advantage
• Communication skills
• Understanding of quality management principles,
• Strong understanding of SAP
• Understand tariffing and duty process

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The Specialist will be responsible for group quality functions of Laundry, MDA and SDA products. All Field Quality related tasks related to Imports, Exports and Locally manufactured goods.

KEY RESPONSIBILITIES

QUALITY

• Perceived Quality (PQ) requirements standardisation & continuous improvement
• Monitor and stratify (Sales Returns) contributors
• Coordinate field trials of new and/or improved products
• Periodically audit production floor
• Monitor and achieve quality requirements in line with the Voice of the Customer (VOC)
• Prepare and issue Service Call Rate (SCR) report
• A Structured and Systematic Approach to resolving Field Complaints
• Assisting production with trouble shooting and problem solving
• Formally raising CAPA’s as per Customer complaints

PROJECT MANAGEMENT

• Achievement of factory Objectives and Key Results (OKRs) and successful projects deployments.
• Ensure projects are managed in accordance with Defy project management procedures
• Monitor and review compliance to the project scope
• Ensure projects are completed on time

COST SAVING

• Ensuring smooth roll out of Aftersales ZBB initiatives
• Through the continuous improvement to reduce cost of poor quality
• Packaging Damaged Related Cost reduction projects and initiatives.

MINIMUM REQUIREMENTS

• BSc / BTech. in an Engineering Field – Mechanical Engineering / quality management as a preference
• 5 years’ Manufacturing experience required
• 5 years’ experience within a Quality Assurance Department as a preference
• Excellent Communication and Presentation skills
• Root-cause analysis
• Experienced Quality 6 Sigma specialist with a BTech in Quality Maintenance as preference
• Experience with Technical problem solving within a Cross Functional Team (CFT)
• Advanced Excel Skills

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KEY RESPONSIBILITIES

• To control and manage the spares department in order to provide an efficient service to branches, customers and service department in line with regional and national objectives.
• Implicit in the responsibilities is the achievement of sales budgets as well as stringent stock control measures.
• Accurately manage stock take activities and cycle counts.
• Co-ordinate the annual financial year end full stock count
• Ensure that branch replenishment orders and warranty orders are kept to an optimum level.
• Monthly management report.
• Attend to HR and IR related issues and consult with HR department to resolve same.
• Monitor the purchase of consumables and packaging materials.
• Monitor receipts and despatch functions to ensure no delays.
• Monitor GIT and MIGO reports to ensure timeous receipts.
• Ensure deliveries to branches are within SLA agreement.
• Resolve all branch, warehouse & customer queries effectively and timeously.

 MINIMUM REQUIREMENTS

• A minimum of Grade 12 with three year’s experience in a spares or warehouse environment.
• In possession or studying towards warehouse management qualification will be a definite advantage.  
• Working knowledge of SAP with WM will be a distinct advantage.
• Industrial relations certificate or studying towards same.
• In addition to the above requirement applicants must be articulate with above average communication skills and will need to display competence in the skills dimensions of assertiveness, managing work and decision making.
• Ability to manage multiple priorities and work under pressure
• Strong computer skills, including proficiency in MS Office

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We are on a search for an experienced Logistics and Supply Chain professional to take on the roles of National Warehouse Manager. This role will be responsible for the oversight of the day-to-day performance of all warehouses in the Defy network, including driving warehouse excellence, consolidating operations standards, driving warehouse consistency and performance.

KEY RESPONSIBILITIES

• Optimize customer service and output performance from the warehouses while ensuring the warehouses are operating safely, at the right cost, and optimization, and ensuring stock integrity across the network.
• Jacob’s factory warehouse management.
• Inspection of 3PL warehouses at Danskraal, Midrand, Polokwane, Cape town
• Safety and Security standards within the warehouses
• Overall OPEX and CAPEX Budget and performance reviews for all warehouses, to ensure cost controls are in place and budgets are met so that wastage and losses are minimized across the network.
• Management of ZBB project for helping improvement of OPEX
• Driving standardization of systems and processes across the warehouses to ensure optimal efficiencies, maximum capacity utilization and warehouse excellence.
• Overall consolidation of stock control and stock integrity across the warehouses including WCM in the warehouses.
• National Warehouse strategy development and execution including partnering with HR and Warehouses managers on engagement strategies for the shop floor and union.
• Management of Non-A-Prime stocks

MINIMUM REQUIRMENTS

• 7-9 years Logistics and Warehouse management experience, including experience with Union engagements, driving operational excellence, process and system development and performance optimization.
• Strong record of performance delivery through others, across multiple sites and a broad portfolio
• Qualification in Industrial Engineering or Supply Chain Logistics and operations management. ( Master Degree on Supply Chain Management is preferred )
• Systems knowledge of SAP, WMS, TMS, Excel and Power BI
• Skills: Strong leader and communicator at all levels from executives to shopfloor, Autonomous self-starter, ability to manage remote teams, creative problem solver, project management, demonstrated financial acumen
• Finance or broader business qualification and added benefit,
• Mobility to visit Durban, Polokwane and Cape town.

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Key Responsibilities:

• Build and manage Digital Brand strategies for the 3 Brands and ensure alignment to the Brand CI’s.
• Provide strategic advice and guidance on Brand requirements for Digital for the 3 Brands to relevant stakeholders.
• Start to drive Brand strategies and campaigns for the Brand outside of Digital. 
• Grundig and Beko need global CI adherences for local markets.
• Create monthly social media content for Defy, Beko and Grundig pages, managing the communication on new product introductions, briefing the Agency according and localizing Global content where necessary.
• Plan and execute product photo and video shoots or lifestyle shoots.
• Liaise with relevant internal and external stakeholders on aligning content to campaigns and launches.

• Analyze the results of these monthly content plans and provide advice on opportunities or highlight successes
• Special days and events are planned and accounted for in the content
• Production of in-house produced Reels from conceptualization, through to briefing, execution, postproduction and flighting on relevant channels.
• Be on hand to run and amplify special events with the support of the Agency.
• Create media / content plan / roll out for the event and communicate this to who will be attending.
• Advise on best channels to support the event.
• Support Brand Specialist with Influencer Management and reporting.
• Leverage Meta channels to amplify Influencer Content and Paid Partnerships.

Minimum Requirements:

• Relevant bachelor's degree in Marketing / Communications / Journalism.
• Experience in managing social media on behalf of clients / Brands.
• Digital copywriting experience. 
• Digital Marketing experience.
• Facebook advertising experience.

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KEY RESPONSIBILITIES:

• Achieving the branch spares sales budget.
• Ensuring tele-selling to customers.
• Process picking list for sales orders.
• Pick and pack spares.
• Capture sales orders on SAP computer system.
• Maintaining and following up on customer backorders.
• Attend to customer queries and complaints.
• Assist Technicians with spares related enquiries.
• Monitor outstanding orders daily, liaise with warehouse and buyers.
• Stock control, including cycle counting, receiving, ordering and dispatching stock are all included in the responsibilities.
• Assist in document filing.
• Provide support to service department.

MINIMUM REQUIREMENTS:

• Grade 12/Matric.
• Fully conversant with the Defy range of spares.
• Good technical parts interpretation.
• General office and administration skills along with computer literacy (Excel and Word).
• Telephone etiquette.
• Working knowledge of SAP will be a distinct advantage.

REQUIRED SKILLS:

• Strong Administration skills.
• Good Communication Skills.
• Ability to complete tasks in high pace environments.
• Ability to handle pressure.

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KEY RESPONSIBILITIES

• Actively achieve daily production targets.
• Ensure a high standard of product quality.
• Maintain good interpersonal relations within the Department.
• Improve Department Efficiencies.
• Ensure effective planned maintenance and breakdowns on shift.
• Ensure the implementation and maintenance of Best Operating Practices.
• Maintain and comply with the Company’s S.H.E. System.
• Confirms the availability of labour at the start of the shift and where necessary organizes replacement labour.
• Monitors the attendance and time keeping of subordinates and labour to minimize disruptions, and where necessary takes the appropriate corrective action.
• Conducts random inspections of production equipment’s in the Department at both start and close of shift
• Manages subordinates to ensure that critical performance areas and targets are achieved in line with the Best Practice measures (Quality/Cost/Delivery/Safety and Morale).
• Investigates the causes of productivity and performance problems and take corrective action to prevent a re-occurrence.
• Complete shifts reports and ensure the smooth handover of shifts through the completion of the shift change report
• Maintains acceptable staff and employee relations through the application of good interpersonal skills
• Maintains good housekeeping practice through the weekly application of the housekeeping inspection report

MINIMUM REQUIREMENTS

• Relevant production qualification.
• 3 years’ experience in a similar position.
• Computer Literacy is essential.
• A technical background coupled with quality assurance will be an advantage.
• Sound knowledge of ISO 14000, JIT and TQM principles will be an advantage.

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The specialist will be responsible for all quality improvement projects on Jacobs Cooking and Top loader manufacturing plant. Introduction of reliability lab and extensive involvement in automation projects (Qlive), roll out of best practices within the Jacobs plant.

KEY RESPONSIBILITIES

Reliability Lab: Introduce/maintain component reliability lab on Jacob’s site

• Create & prepare layout of reliability lab
• Develop test method & prepare equipment for testing
• Create methodology for testing components in line with HQ

Automation Projects: Quality Improvement Automation projects

• Develop Turnkey solution for quality control gates to be introduced to eliminate human error and improve safety with mechatronic background.

Quality Related projects

• IQC: SAP QM Introduction & automate control points
• Metrology: SAP calibration

Measuring Arm Introduction/Maintain to Metrology:

• Create long term plan for measuring arm improvement in measuring (3D scans etc)

GO No Go gauges

• Checking fixture for every pressed part according to the ISIR Master sample to be created and used by the press operator to reduce deviation from the approved part. The employee is not limited to only perform the tasks listed, additional task will be assigned by the Line manger that will need to be attended to at request based on priority.

Minimum requirements

• Grade 12.
• BSc Degree/B Tech in Mechanical/ Mechatronic Engineering.
• Automation Background a must.
• Creating Automated solution advantageous.
• Advanced Communication, project management skills a must.
• Understanding of Technical Drawings, Tolerances and Clearances.
• Basic Ability to use CAD software.
• Manufacturing Industry experience.
• QMS Experience Advantageous.
• Ability to carry out statistical Analysis and problem solving, as well as technical problem solving.

COMPUTER LITERACY

• Microsoft Word & Excel, PowerPoint, Outlook & SAP

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Key Responsibilities:

• Collaborate with stakeholders in the business and in the Global team to ensure the 3 brand website requirements and objectives are alignment to the Brand CI’s
• Design and develop new web pages, website features, and functionalities using HTML, CSS, JavaScript if necessary, as the platforms are template based off Adobe AEM
• Be very comfortable in working on the Adobe AEM platform as this is global procedure.
• Ensure the 3 websites are responsive and accessible from various devices and browsers.
• Be agile in assisting with website updates, product changes and updates, creative and other interactive developments required on the websites.
• Assist in getting campaigns live for any of the 3 brands on the website in terms of landing pages or content.
• Regularly update and maintain website product content for the 3 brands, including text, tech specs and any special features that need to be highlighted with the use of images, videos, and other media. 
• Implement SEO best practices to optimize content for search engines and improve organic rankings monthly.
• Manage the content syndication partner to retailer websites.
• Analyze user behaviour through data analytics on the websites and make data-driven decisions to improve website performance.
• Conduct usability testing and website audit in terms of speed and user experience.
• Continuously optimize the websites to enhance consumers experience and ease of navigation.
• Integrate third-party tools and plugins to enhance website functionality, such as analytics, CRM, email marketing, etc.
• Utilizing these tools to report back on performance and trends.
• Collaborate with other teams to integrate online campaigns and initiatives into the website seamlessly

Minimum Requirements:

• Bachelor's degree in Web Development, Computer Science, Information Technology, or a related field.
• Proven experience in web development, design, and website management.
• Proficiency in HTML, CSS, JavaScript, and other web development languages.
• Knowledge of content management systems (CMS), Specifically Adobe Experience Manager and website builders such as Shopify, WooCommerce or other.
• Familiarity with web analytics tools, SEO principles, and user experience design.

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KEY RESPONSIBILITIES

• Develop, implement, and maintain a robust Quality Management System that aligns with industry best practices and applicable regulations.
• Ensure compliance with relevant quality standards, or other industry-specific certifications.
• Lead and mentor a team of quality assurance analysts and specialists
• Set performance goals, provide regular feedback, and conduct performance evaluations.
• Foster a positive and collaborative work environment that encourages professional growth and development.
• Ensure that Warranty Cost & Service call Rate Targets are met as per Objectives and Targets
• Establish and execute quality control processes, including product inspection, testing, and validation.
• Implement effective quality control procedures to identify and address defects or deviations from specifications.
• Continuously review and improve existing quality assurance processes to enhance efficiency and effectiveness.
• Work strongly with Cross Functional Manufacturing Teams in ensuring Scrap limits are not exceeded
• Identify root causes of quality issues and work with relevant teams to implement corrective and preventive actions.
• Collaborate with internal and external auditors to ensure adherence to quality standards and regulatory requirements.
• Lead quality audits, ensuring proper documentation and follow-up on identified non-conformities.
• Assess potential risks related to product quality, safety, and regulatory compliance.
• Develop and implement risk mitigation plans to prevent quality-related issues.
• Conduct training programs to educate employees on quality standards, processes, and best practices
• Ensure that the workforce is knowledgeable and compliant with quality-related policies and procedures.
• Analyse quality metrics and trends to identify areas for improvement and report findings to senior management.
• Inculcate and drive continued efforts in ensuring a culture built on the 6 Sigma methodology
• Generate regular quality assurance reports to track performance and communicate results
• Collaborate with procurement and vendor management teams to evaluate and qualify suppliers based on quality criteria
• Monitor and assess supplier performance, ensuring adherence to quality standards and contractual obligations

MINIMUM REQUIRMENTS

• Bachelors Degree in Engineering, Quality or related field.
• Experience in Quality Assurance Systems.
• Strong knowledge of quality management systems, industry standards, and regulatory requirements.
• Certification in quality management.

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KEY RESPONSIBILITIES

• Place orders on suppliers.
• Expedite orders on suppliers.
• Place forecast on suppliers.
• Control stock levels to target.
• Update purchase order actions.
• Evaluate price variances.
• Update price changes.
• Follow upon consession requirements, Engineering changes, obtain quotes, ISIR samples, LOA, Place orders for tooling.
• Notify suppliers of rejects.
• Evaluate daily shortages.
• Coordinate transport requirements.
• Evaluate supplier on time delivery.
• Review trial kitting lists.
• Attend Engineering change meetings.
• Coordinate run in, run out of parts with minimal or no obsolescence.

 MINIMUM REQUIREMENTS

• Diploma/Degree in Supply Chain Management
• Experience with MRP (MANUFACTURING RESOURCE PLANNING SYSTEM) 
• SAP Knowledge and experience.