Job Openings at CBRE Excellerate

Operational Deliverables:

• Leads seamless, effective and service-orientated centric experience to internal and external parties.
• Supports Experience delivery in relevant sites.
• Provides direction on employee management.
• Implements required training initiatives to ensure a consistent delivery of client experience across all services for their team members.
• Enhances, implements, and maintains Experience standards, check lists and playbooks.
• Works with facilities team to anticipate and resolve obstacles in the workplace.
• Manages an operating budget and makes recommendations on annual budgets; Ensure all billings for associated business services are invoiced and billed as required.
• Ensures that savings goals are met and adhere to approved budgets.
• Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies across hospitality operations.
• Financial ownership of the associated budgets and supports the Site Lead where required.
• Conducts site tours, upon requests, to showcase the client facility and team added value.
• Works across teams to proactively communicate and prepare for all events, to anticipate and address concerns, and to ensure events operate without incident in collaboration with local client teams.
• Work with facilities team to anticipate and resolve obstacles in the workplace.
• Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies across hospitality operations and expenditures.
• Consistently creating new opportunities to bring delight into the facility and community members.
• Familiar with all services within the facility and works with facilities management to facilitate hospitality approach across services.
• Keeps a finger to the pulse of the community (including surrounding area).
• Conduct site walk and workplace inspections to ensure the Sites(s) is maintained to safe and in line with client requirements. 

Experience / Education / Knowledge:

Relevant Qualification.

• A minimum of 5 years’ Customer Service / Client Service in the hospitality industry. Hotel management / community facilities experience desirable as well as facilities management.
• Be a community leader in promoting the values of Client.
• Competent Health and Safety professional and ability to execute and train where required.
• Must have at least 3 to 4 years’ experience in managing teams.
• Ability to manage direct reports and corresponding teams.
• Proven ability to guide and coach team members across different units.
• Provide excellent Customer / Client Service and exceeding expectations.
• Demonstrated capacity to use curiosity to find opportunities to create amazing outcomes.
• Excellent leadership, written/verbal communication, and interpersonal skills.
• Self-motivation and organisational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure.
• An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other management systems.

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Operational Delivery:

• Implementation, performance and compliance for all contracted services. Ensure that the commercial framework for the contract is maintained
• Work with account delivery teams and functional heads to improve process efficiency and reduce risk and cost to the Client & CBRE Excellerate alike.
• Develop and actively support cost optimization initiatives to deliver projected and targeted savings in year.
• Ensure the smooth integration and performance of CBRE Excellerate accounting and financial reporting services dedicated to the client account, both with respect to client facing financial reporting and the integration of CBRE Excellerate internal financial P&L management
• Maintain overall responsibility for team hiring, training, compensation, performance tracking and satisfaction of employees
• Create effective partnerships across the different functions and with other strategic partners, driving an integrated and simplified approach to end-to-end service delivery
• Communication channel for the escalation and resolution of issues where there may be challenges in resolving within the function for CBRE Excellerate and the Client

Continuous Improvement

• Understand the Client’s business and operations to ensure that CBRE Excellerate services dovetail seamlessly into the organisation. Identify where existing services or processes require re-engineering, or where the implementation of best practice could deliver business benefits.

Client Stakeholder Management

• Build and maintain regular communication channels with the Client stakeholders to support the consistent delivery. Maintain regular communication across CBRE
• Excellerate functional teams to ensure service alignment with the Client’s strategic agenda and providing the Client with insight and opportunities.
• Chair regular performance reviews (e.g. Strategic Supplier meetings) between the Client stakeholders and CBRE Excellerate, reviewing relevant operational metrics (including, relevant Service Levels, Customer Satisfaction, Value Add metrics), identifying areas for improvement and ensuring alignment between contract goals and the Client strategic agenda.

Thought Leadership

• Provide access to the latest industry best practice and innovation, thought leadership and available benchmark data to assist the development and delivery of their strategic initiatives and ongoing evolution. Facilitate access to CBRE
• Excellerate’s range of service offerings to support the Client’s business transformation or cost reduction initiatives.

Experience / Education:

• Advanced business knowledge, especially in the property industry and associated financial markets backed-up by at least 10 years corporate real estate experience.
• Experience in client engagement is critical. Experience in managing people is essential, a business degree would be a strong recommendation.
• Imperative for strong financial experience with a strong background in analysing and reporting on financials. CA(SA), CIMA qualifications is recommended.
• Working knowledge of SAP will be advantageous.

Skills required:

• People Management, Managing staff/portfolios remotely, Budgeting and Financial
• Management, IT Literacy, Negotiation, Planning, Co-ordination and Organising,
• Networking; Presentation skills, Drivers License.