Key Accounts Manager - Sandton at CBRE Excellerate

Operational Delivery:

• Implementation, performance and compliance for all contracted services. Ensure that the commercial framework for the contract is maintained
• Work with account delivery teams and functional heads to improve process efficiency and reduce risk and cost to the Client & CBRE Excellerate alike.
• Develop and actively support cost optimization initiatives to deliver projected and targeted savings in year.
• Ensure the smooth integration and performance of CBRE Excellerate accounting and financial reporting services dedicated to the client account, both with respect to client facing financial reporting and the integration of CBRE Excellerate internal financial P&L management
• Maintain overall responsibility for team hiring, training, compensation, performance tracking and satisfaction of employees
• Create effective partnerships across the different functions and with other strategic partners, driving an integrated and simplified approach to end-to-end service delivery
• Communication channel for the escalation and resolution of issues where there may be challenges in resolving within the function for CBRE Excellerate and the Client

Continuous Improvement

• Understand the Client’s business and operations to ensure that CBRE Excellerate services dovetail seamlessly into the organisation. Identify where existing services or processes require re-engineering, or where the implementation of best practice could deliver business benefits.

Client Stakeholder Management

• Build and maintain regular communication channels with the Client stakeholders to support the consistent delivery. Maintain regular communication across CBRE
• Excellerate functional teams to ensure service alignment with the Client’s strategic agenda and providing the Client with insight and opportunities.
• Chair regular performance reviews (e.g. Strategic Supplier meetings) between the Client stakeholders and CBRE Excellerate, reviewing relevant operational metrics (including, relevant Service Levels, Customer Satisfaction, Value Add metrics), identifying areas for improvement and ensuring alignment between contract goals and the Client strategic agenda.

Thought Leadership

• Provide access to the latest industry best practice and innovation, thought leadership and available benchmark data to assist the development and delivery of their strategic initiatives and ongoing evolution. Facilitate access to CBRE
• Excellerate’s range of service offerings to support the Client’s business transformation or cost reduction initiatives.

Experience / Education:

• Advanced business knowledge, especially in the property industry and associated financial markets backed-up by at least 10 years corporate real estate experience.
• Experience in client engagement is critical. Experience in managing people is essential, a business degree would be a strong recommendation.
• Imperative for strong financial experience with a strong background in analysing and reporting on financials. CA(SA), CIMA qualifications is recommended.
• Working knowledge of SAP will be advantageous.

Skills required:

• People Management, Managing staff/portfolios remotely, Budgeting and Financial
• Management, IT Literacy, Negotiation, Planning, Co-ordination and Organising,
• Networking; Presentation skills, Drivers License.