Field Service and Applications Specialist - Molecular Diagnostics (Cape town Based) at Cepheid

Key Purpose And Accountabilities
Technical Excellence

• Install, configure, and maintain Cepheid diagnostic systems to ensure rapid, smooth start-ups for customers.
• Integrate instruments into laboratory workflows, supporting customers throughout evaluation, validation, and accreditation processes.
• Provide expert troubleshooting, preventive maintenance, and field repairs to guarantee optimal system performance.
• Deliver comprehensive user training covering system operation, software, reagents, and connectivity.
• Document all customer interactions, service activities, and feedback in Salesforce (SFDC), while collecting and reporting market intelligence.
• Build and nurture long-term customer relationships through proactive communication and technical excellence.
• Collaborate with internal stakeholders to resolve technical issues efficiently and ensure a best-in-class customer experience.
• Manage inventory of spare parts and car stock in alignment with company procedures.

Commercial Partnership

• Partner closely with Sales Representatives to design and execute account strategies that accelerate Cepheid’s growth in the region.
• Engage key stakeholders to increase utilization of the installed base, identify opportunities to expand test menus, and drive rapid adoption of new assays.
• Contribute to commercial success through technical credibility, customer advocacy, and insight sharing.

Training Responsibilities

• Complete all mandatory and assigned training on time, demonstrating continuous learning and adherence to Danaher’s standards of excellence.

Experience And Qualifications

• Bachelor’s degree in Science, Engineering, or related field (Molecular Biology focus preferred).
• Minimum of 3 years’ relevant experience in molecular diagnostics, microbiology, or clinical laboratory environments.
• Strong background in molecular and microbiological techniques.
• Proven record of achieving measurable goals and delivering customer satisfaction.
• Exceptional communication, technical presentation, and relationship-building skills.
• Proficiency in computer applications (Excel, Word, PowerPoint, Outlook).
• Ability to work independently while contributing effectively in a team environment.

Competencies

• Customer-centric mindset with strong service orientation.
• Excellent problem-solving and time-management skills.
• Demonstrated teamwork, accountability, and adaptability.
• Culturally aware and able to collaborate within an international organization.
• Committed to integrity, compliance, and the Danaher Code of Conduct.

Additional Requirements

• Valid driver’s license and ability to travel up to 70% (primarily within Southern Africa).
• Willingness to work after hours, weekends, or overtime as business needs require.
• Ability to safely lift or move up to 16 kilograms.