Field Service Engineer at Hitachi Energy

Your Responsibilities

• Performing service tasks, identifies technical problems and makes analysis through remote or on-site activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributing to customer satisfaction by executing service work according to customer order and expectation. Creating and maintaining a good relationship with customers and understands their needs. Identifying new sales opportunities and communicates them internally. Materials and supply: Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities.
• Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshooting equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the Hitachi Energy organization. Providing recommendations to management to improve operations and customer service.
• Applying safety rules and safe practices as well as environmental responsibilities and reporting unsafe practices and incidents.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor's degree in electrical engineering or technical qualification.
• Fresh graduates are welcome to apply.
• Proficiency in both spoken & written English language is required.