Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems.
Specialties
Tools for metal cutting, machinery and tools for rock excavation, ...
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Get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Advanced problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations.
Key Performance Areas
Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
Report and document results after above actions.
Responsible for plan, conduct and maintain tools and equipment for service work.
Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
Provide advanced technical support and advice to the sales team.
Ability to produce positive results in sales-client interventions.
Guide and train colleagues in service methods and tools.
Share own knowledge to enable colleagues to expand their knowledge.
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