Field Service Technicican at Epiroc

Main Responsibilities or Functions of Job (describe Major Responsibilities)

1. To perform Field Service work, including scheduled services and breakdown repairs, on Epiroc equipment
2. Fault find, perform root cause analysis and rectify issue
3. To market and promote Field Service work and other Aftermarket services and products to customers to support business growth of the Aftermarket Department
4. To assist with sub-assembly repairs and machine rebuilds in the Workshops when required
5. Write reports of cause of faults and develop preventative measure
6. To assist at Service Contracts with machine services and breakdown repairs when required
7. To take responsibility for the safe storage and maintenance of the company’s vehicles and equipment in your care
8. Work well in a team to drive a successful output the meets customer requirements.
9. Be responsible to ensure your medical & inductions are kept up to date.
10. Accurate completion and timeous submittal of Time sheets.
11. Accurate and detailed completion of service reports and site reports.
12. Following of Epiroc Policies and procedures.
13. Expected to assist in other areas/divisions in the company when needed.
14. Ensure that the Field Service vehicle is kept in a well maintained and presentable manner.
15. Ensure that the company’s tools & equipment is used properly and is kept in a good working condition.

Required Skills and Capabilities

1. Technical knowledge of Epiroc products such as RCS control system, PV-275, PV-351, DM30, DM45, DML, T45 and D65
2. Experience in Customer Service and good interpersonal skills
3. Good planning and organizational skills
4. Ability to work unsupervised at set standards
5. Willingness to travel as and when required in the performance of your duties and training
6. Valid driver’s license
7. Valid passport
8. Willing to rotate shifts and work standby with team members
9. Needs to be computer literate.
10. Good telephone manners and skills.
11. Be presentable to customers in grooming and dress code

Educational Qualification  :           

Grade 12 with suitable trade qualification

Technical Qualification, N4 and/orN5 and/or N6