Field Services Call Scheduler - Midrand at Nexio

ROLE PURPOSE

• Evaluate and schedule Field Services Installation and Support calls.

ROLE REQUIREMENT

• Evaluate Field Service support calls logged on Remedy based on priority and geographical location.
• Assign Filed services calls to best suitable engineer or SMME based on skill level required and geographical location of the call.
• Liaise with Vodacom CSOC / ENS and PMO wrt. Delays and available timeslots for installations and support calls.
• Assist with escalated call scheduling and assignment of National Field services and SMME calls.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Good Telephonic Experience
• Good Email etiquette
• Great People skills
• Adaptive to Technology
• Good Problem Solving and Analytic skills.
• Fast Learner

QUALIFICATIONS & EXPERIENCE

• Minimum 2 years BMC Remedy Call desk experience
• Strong Microsoft office skills
• Excellent communication skills
• Grade 12
• N+ Beneficial

Closing Date 04 September 2023