Field Services Optimisation Manager at Tsebo Solution

• We are looking for a dynamic Field Services Optimisation Manager to lead Hygiene & Pest Control businesses across multiple sites in the Inland Region. The role involves managing teams, ensuring hygiene standards, and maintaining strong client relationships.
• The Field Services Optimisation Manager is responsible for designing, implementing, and continuously improving field service logistics, route planning, and work scheduling across the Hygiene & Pest Control business. The role ensures the efficient deployment of technicians, maximises route productivity, and improves service delivery by prioritising high-value work, increasing client density, and optimising service frequency. This role plays a critical part in driving operational efficiency, cost control, and service quality through data-driven decision-making and industrial engineering principles.

Duties & Responsibilities    
Route Planning and Optimisation

• Design and implement optimised routing models for hygiene and pest control field technicians.
• Analyse route efficiency using operational data such as travel time, fuel usage, service duration, and productivity.
• Apply geographic clustering techniques to improve route density and reduce unnecessary travel.
• Monitor adherence to planned routes and adjust plans in response to operational changes and service demands.

Work Planning and Scheduling Optimisation

• Develop daily, weekly, and monthly work plans that prioritise high-value clients and contractual services.
• Balance workloads across technicians to maximise utilisation and minimise idle time.
• Align scheduling with service level agreements (SLAs), client expectations, and operational capacity.
• Identify inefficiencies in planning practices and implement scalable, sustainable improvements.

Client Density and Service Frequency Analysis

• Analyse client distribution to optimise territory design and improve client density per route.
• Review service frequencies and recommend adjustments to improve profitability and service effectiveness.
• Identify opportunities to consolidate low-density areas and improve route economics.
• Support growth initiatives by aligning client acquisition strategies with operational capacity and route efficiency.

Continuous Improvement and Value Creation

• Apply industrial engineering methodologies to identify cost-saving opportunities related to fuel, labour, and time.
• Define and track key performance indicators (KPIs) for route performance, technician productivity, and service efficiency.
• Lead optimisation projects, including improvements to routing systems and scheduling tools.
• Promote a culture of continuous improvement and data-driven decision-making within operations teams.

Technology and Data Enablement

• Leverage routing and scheduling systems to improve planning accuracy and automation.
• Analyse operational data such as service times, completion rates, and travel patterns to support decision-making.
• Collaborate with IT and Business Intelligence teams to develop dashboards and operational reports.
• Support the implementation and adoption of digital tools that enhance field service efficiency.

Stakeholder Engagement

• Work closely with Operations, Sales, and Regional Managers to align planning with business priorities.
• Provide data-driven insights to Sales teams on optimal client acquisition and territory strategies.
• Influence operational teams to adopt standardised, optimised planning practices.
• Present findings, insights, and recommendations to senior leadership and key stakeholders.

Skills and Competencies    

• Strong analytical and problem-solving ability.
• Planning and organising work effectively to meet operational goals.
• Focus on delivering results and meeting customer expectations.
• Ability to influence stakeholders and drive change across operational teams.
• Clear written and verbal communication skills.
• Route optimisation and scheduling tools.
• Advanced Excel and data analysis skills (Power BI advantageous).
• Industrial engineering techniques, including time and motion studies and process optimisation.
• 5–8 years’ experience in: Experience in service-based industries such as hygiene, pest control, or facilities management (advantageous). Proven track record of delivering efficiency improvements or optimisation initiatives.

Qualifications    

• Bachelor’s Degree in Industrial Engineering, Logistics, Supply Chain, or a related field (essential).
• Postgraduate qualification (advantageous).

Deadline:1st June,2026