Field Support Engineer_Automation at Rockwell Automation

Job Description

Job Description

• The Field Support Engineer supports the Rockwell Automation Customer, Field Sales Force, Industry Sales Force and other GMS staff by interpreting complex technical information, providing systems programming assistance, informal product/system training, preparing accurate definition and specifications for integrated component systems quotations, troubleshooting, fault finding and co-ordinates hardware, software system projects and attends to emergency call

Qualifications Required

• Recognized Appropriate Engineering Qualification B.Eng., BSc. Eng. or B.Tech.

Experience Required For Professional Level

• Control systems PLC, Software and SCADA Fault finding and configuration
• Communication Networks (Ether Net, Device Net, ControlNet)
• MIS/MES – SQL database integration, standard and customized reporting
• FT View SCADA Development
• Industrial Computers
• Executing RAMS Solutions within local mining and metals industry
• Excellent knowledge of the industrial automation product range and applications.
• Previous experience in a customer support role in an engineering capacity
• Good Interpersonal and communication skills
• Excellent fault-finding skills
• Ability to work with a diverse range of products and applications
• Ability to work independently
• Ability to work towards team set targets.
• Report Writing
• SAP
• Workday

Core Competencies (according to RA competency model)

• Customer and Partner Focus
• Professional/Technical Expertise
• Innovation
• Use of Technology
• Listening
• Adaptability
• Cross Cultural Competence
• Makes Critical Decisions
• Durability
• Task Driven
• Team player
• Go-Getter
• Self-disciplined
• Excellent Verbal and Written communication skills

Principal Duties And Responsibilities

Provide technical assistance by performing the following duties

• Application Engineering Assistance.
• Programming Assistance.
• Provide on-site consultation for customers with problems applying or using Rockwell Automation products. Recommend corrective actions and troubleshooting approaches.
• Increase customers’ awareness of Rockwell Automation’s available services.
• Carry out site visit and investigation at the customers’ request to rectify problems, determine warranty status for product warranty claims.
• Assist Rockwell Automation personnel to solve complex technical problems as appropriate.
• Provide feedback to the respective Product Manager relating to product quality, product performance during site activities as required.
• Provide technical assistance to Rockwell Automation personnel during product and system presentations, system design and design alternatives to meet customer requirements.
• Keep up to date on Rockwell Automation products by being available to attend technical training courses developed by Rockwell Automation and given by Rockwell Automation authorised trainers.
• Be prepared to travel to remote locations/sites, for extended periods, when the need for technical support or system start-up assistance is required.
• Provide administration and accounting reports as per the required formats laid down by the CSM Manager.
• Maintain thorough understanding of Rockwell Automation’s company philosophy and policies.
• Conduct in-house repairs.
• Update RAMSES / CLARIFY with any dialogue with customers and any new customer information.
• Be responsible and accountable for all company assets under your control.
• Will be assigned a 24 hour “On Call” status as per the published standby roster