Finance Admin Team Leader - Sandton at Robert Walters

Key qualifications for the Finance Admin Team Leader:

• Bachelor of Commerce in Finance
• 2-3 years in a leadership role essential
• Strong knowledge of products offered by Private Banks
• Proficiency in processing and workflow systems
• Sound understanding of operational environments

Key duties for the Finance Admin Team Leader include but are not limited to:

• Understand the team’s purpose and the impact of non-delivery to client experience and brand
• Continuous stakeholder engagement and management
• Daily management of the team and SLA’s
• Daily and weekly review of stats and out of SLA requests
• Monthly compilation of stats, KRI’s, and team dashboards
• Assist team when required and offer guidance and training on processes specific to the team as well as inter-related workflows across other teams within the bank
• Constantly look at continuous improvement of operational processes in relation to client experience and strategy
• Understand the impact of any system and process changes and proactively amend and create process documents for the operational process
• Involvement in testing with IT on change requests that would impact and improve operational processes
• Creation and updating of test packs
• Risk, incident, and business continuity management for the team
• Ad hoc requests and investigations on queries

Key personal skills:

• Intelligent and energetic
• Passionate, with high integrity
• Curious and open to challenges
• Flexible attitude, comfortable with ambiguity
• Willing to challenge the status quo
• Respects diversity, talent, and leadership
• Self-management skills
• Ability to build strong relationships
• Performance-driven in unconventional environments