Financial Administrator at IIE MSA and IIE Varsity College

Duties and Responsibilities:

Administration/Handovers   

• Assist with all campus administrative related activities: (Bank Statements/ Credits/Journals/ Refunds/Billing/Debit Orders/Banking/Bursaries/Cancellations/Transfers/Payment Plans).
• Receipting application fees and pre-registration fees on system
• Processing adjustments on the relevant business system.
• Attend to additional ad-hoc administrative duties as and when required.
• Attend to queries escalated by the centralised debtors' department.
• Accurately processing of weekly banking from the cash office (Credit/Debit/Cash Payments).
• Investigation of credit balances.
• Investigation of unusual debit balances
• May be required to make calls on debtors' book.
• Assist with processing of applications for new students.
• Informs students in person that they have been suspended from attending classes.
• Compilation contracts/statements/Account payer's documentation for handed over files to be sent to pre-legal.
• Changing of account status to pre-legal on debtor's portal.
• Attend to queries relating to pre-legal files.
• Attend to internal/external audit queries.

Bank Statements/Debit Orders

• Accurate processing of daily bank statements.
• Accurate processing of unallocated payments.
• Processing of debit orders on the Absa banking system (1st/15th/25th) of each month. Files to be checked before beach run (Balance, Aging). Debit Order to be removed after two consecutive rejections and status updated. Processing of successful Debit order payments Distributing of payments batches.
• Accurate processing of legal payments of legal payments on pre-legal accounts (active/bad debts write offs).
• Identifying payments for other campuses and escalating to Head: Finance to process transfer.
• Accurate processing of card payments.

Customer Service

• Communicates with internal departments as and when required in order to maintain an accurate position on students' accounts.
• Attend to walk in account payers/academic queries.
• Build sustainable relationships and trust with students/account payers through open and interactive communication.
• Handle account payers' complaints, provide appropriate solutions and alternatives.
• Assist with Fresh Desk (VC Assist) as and when required to resolve student/payer queries.
• Resolving queries logged by central team via FQMS (Finance management system).

Quality Management & Reporting

• All required reports (i.e Debit order rejection feedback, suspensions, handovers, credits to be processed) to be sent to Senior Credit Controller who in turn will collate and send to Head: Finance and Debtors Manager. This could be weekly, bi-weekly or monthly.
• Quality of work to be reviewed by Senior Credit Controller/Head: Finance (Meeting deadlines, communication (inbound/outbound), allocations, processing of credits, notes on debtor’s portal, holds on accounts, follows Standard Operating Procedure).
• Manage query resolutions received from internal and external stakeholders.

Competencies required:

• Knowledge of Accounts Receivable/Debit Orders/Bank Statements/Customer Queries.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
• Good interpersonal skills/Customer Service driven.
• Analytical and Problem-solving skills.
• Sound numerical skills.
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Honest, trustworthy and ethical.
• Time management skills.
• Intermediate Excel skills
• Ability to produce basic reports using Microsoft Office.

Minimum Qualification Requirements:

• Minimum of Matric, Credit Management/Book Keeping/Financial qualification advantageous

Minimum Work Experience Requirements:

• Minimum of 2 years credit control experience