FinTech Officer at Hire Resolve

Main Functions of the Job

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize fintech solution performance to ensure operational requirements are met.

Project Support

• Support the planning, execution, and monitoring of fintech-related projects.
• Coordinate with project managers, developers, and other stakeholders to ensure timely achievement of project milestones.

Operational Efficiency

• Analyze and improve existing fintech processes to enhance efficiency and effectiveness.
• Identify and resolve operational issues related to fintech systems.

Compliance and Security

• Ensure fintech systems comply with financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support strategic decision-making and identify areas for improvement.

Stakeholder Collaboration

• Work closely with internal departments such as finance, IT, and customer service to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of systems.

User Support and Training

• Provide Level-2 support for fintech applications and platforms.
• Deliver training to users on fintech systems and tools.
• Resolve queries and issues involving debugging, troubleshooting, stakeholder engagement, log management, tracking, and UAT activities.

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and innovative solutions beneficial to the organization.

Access Control & Security

• Manage access-control policies, ensuring appropriate permissions and segregation of duties.
• Conduct regular access reviews and audits to verify compliance with security and regulatory requirements.
• Collaborate with IT security teams on identity and access management practices.
• Oversee provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access-control activities as part of governance and risk management.

Requirements

Qualifications

• Bachelor’s degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are advantageous.

Preferred Experience

• Minimum of 2 years’ experience in a banking or financial environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; experience with BI tools, SQL, or workflow management systems is a plus.
• Strong analytical, problem-solving, and critical-thinking skills.

Knowledge

• Strong technical, operational, analytical, and communication skills.
• Good understanding of financial technologies, regulatory requirements, and customer support best practices.
• Ability to support and optimize fintech systems while ensuring a positive user experience.