Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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We are seeking a dedicated and highly skilled Afrikaans speaking individual to join our team as a Fire Department Dispatcher. The Dispatcher will play a critical role in the coordination and response to emergency situations, ensuring that fire and rescue services are deployed swiftly and effectively to protect lives and property.
Responsibilities:
Receive emergency calls and relay pertinent information to responding units
Dispatch fire, emergency medical services, and other emergency personnel to the scene of incidents
Monitor and track the location and status of responding units
Coordinate communication between responding units and provide necessary updates and information as needed
Provide support and assistance to personnel in the field as required
Maintain accurate and detailed records of all incidents and actions taken
Operate and maintain communication equipment and systems in accordance with standard procedures
Provide exceptional customer service to callers and stakeholders
Qualifications and Skill:
Fluent in Afrikaans
High school diploma or equivalent
Previous experience as a dispatcher or in a related field is preferred
Strong communication skills, both verbal and written
Ability to remain calm and composed in high-stress situations
Excellent problem-solving and decision-making abilities
Proficient in the use of communication equipment and computer systems
Ability to work effectively as part of a team
Willingness to work rotating shifts, including nights, weekends and holidays
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